I get that and that is completely true 100%! My point is take it up with the retailer or better yet the manufacture and let them take care of you rather than attempting to soil a great companies (TW known for great customer service) reputation on a public forum. We love to complain! Do we love to promote and praise as often as we complain??

I did a little quick online feedback research (since I'm a little bored). There are issues with these baits.

I've never heard of them. Is there something special? I've seen alot of innovations come and go over the years. Is it better than just a regular old spinnerbait?

I'm going to add some customer service positivity to the thread. I recently ordered some swim sits from 3:16...but not a huge order by any means. I received the shipment promptly and, to my surprise, they threw in a little lagniappe! Each box of swimbaits had a nice Gammie EWG Monster hook included and they also threw in a bottle of the soft plastic repair glue.

I've had mostly good customer service experiences with TW. I would be surprised if they don't take care of you in this case. Let us know!