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#12357573 - 07/25/17 01:14 PM Shimano customer service
Mike Keenan Offline
TFF Guru

Registered: 10/31/04
Posts: 10103
Loc: San Diego, Ca/ Sanger, Tx
I sent three reels to shimano out in Irvine, Ca about 15 days ago, their rep called me last Monday and said I need a credit card number and your reels are fixed. I got them back today and all three are better than new. The turn around time was amazing. One of my reels was just worn out and each reel cost me only $25.00, I can't ask for better service than that.

Thanks Shimano
_________________________
R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.


817-673-2102

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#12357597 - 07/25/17 01:23 PM Re: Shimano customer service [Re: Mike Keenan]
1oldbassguy Offline
Outdoorsman

Registered: 08/04/16
Posts: 155
I use Dan Isaac @ ReelEx . He lives near Clear Lake in California . He will usually turn them around in 5-7 days . I think the cost is about the same ---$20 to $25 each . He also runs deals to upgrade your bearings . I had some of mine upgraded to ABEC 9's and they are much easier to cast . He used to work for Shimano back in the day , now he is independent . I an not sure if he does just Shimano , but worth a call .

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#12357710 - 07/25/17 02:31 PM Re: Shimano customer service [Re: 1oldbassguy]
Mike Keenan Offline
TFF Guru

Registered: 10/31/04
Posts: 10103
Loc: San Diego, Ca/ Sanger, Tx
I have a few others I just may send him... newer Pflueger
_________________________
R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.


817-673-2102

Top
#12361182 - 07/27/17 01:06 PM Re: Shimano customer service [Re: Mike Keenan]
stringwise Offline
Outdoorsman

Registered: 04/10/16
Posts: 178
Maybe luck of the draw. I sent 2 Curado E's to them in early July (3rd) thinking I would have them back easily by a August 6th Canadian fishing trip. I called them today and they said no chance they are in their peak repair season and I won't see my reels by the time I leave. Glad I have plenty of backups!

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#12361197 - 07/27/17 01:17 PM Re: Shimano customer service [Re: Mike Keenan]
bronco71 Online   content
Extreme Angler

Registered: 02/05/06
Posts: 1399
Loc: Farmers Branch/Sulphur Bluff
I sent a reel to them (Shimano)about a week ago, got a call a couple days later that they received it and needed a credit card #, got a call next day that said it was cleaned and repaired and would ship out the next day, should be back here tomorrow or Saturday. Great service!


Edited by bronco71 (07/27/17 01:22 PM)

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#12361202 - 07/27/17 01:20 PM Re: Shimano customer service [Re: bronco71]
TwoLakes Offline
Pro Angler

Registered: 08/04/09
Posts: 853
Loc: Texarkana, AR
^^ Wow. Two completely different experiences. Sounds like stringwise needed to get bronco71's repairer. laugh

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#12361206 - 07/27/17 01:27 PM Re: Shimano customer service [Re: Mike Keenan]
bronco71 Online   content
Extreme Angler

Registered: 02/05/06
Posts: 1399
Loc: Farmers Branch/Sulphur Bluff
I sent an old Stradic that I bought cheap online to Shimano for repair about a year ago, got a call a couple days after I shipped it for a credit card number, another call that afternoon that the reel was trash and they couldn't get the parts to fix it and if they could it would be too expensive so they offered me a new one at a huge discount! Nothing but good luck dealing with them so far!

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#12361546 - 07/27/17 05:05 PM Re: Shimano customer service [Re: Mike Keenan]
stringwise Offline
Outdoorsman

Registered: 04/10/16
Posts: 178
I need you speedy guys to call and ask for my reels to be put on your timeline!

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#12361923 - 07/27/17 09:59 PM Re: Shimano customer service [Re: stringwise]
Mike Keenan Offline
TFF Guru

Registered: 10/31/04
Posts: 10103
Loc: San Diego, Ca/ Sanger, Tx
All I can say is one of my citica's were just flat out worn out... while talking to Eric Diaz (shimano rep), he said this reel had seen its better days and they pretty much rebuilt it while it was there. I paid $25.00 each for 3 of my reels and I couldn't be happier. I go to San Diego in like 6 weeks, I'd like to tour the place.

Again nothing but great service. I checked a couple of local service centers and they were like 12-16 weeks out. I will use shimano again
_________________________
R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.


817-673-2102

Top
#12373698 - 08/05/17 12:00 PM Re: Shimano customer service [Re: Mike Keenan]
stringwise Offline
Outdoorsman

Registered: 04/10/16
Posts: 178
On the flight to Canada today and my reels still haven't shown up from Shimano. Oh well, going to be a great trip and fortunately I am ok without them. They will be in great shape I'm sure when I get them but they have been anything but fast.

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#12373812 - 08/05/17 02:50 PM Re: Shimano customer service [Re: stringwise]
Mike Keenan Offline
TFF Guru

Registered: 10/31/04
Posts: 10103
Loc: San Diego, Ca/ Sanger, Tx
Mine working like a champ... zero complaints for sure, sorry about the poor service
_________________________
R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.


817-673-2102

Top



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