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#12354198 - 07/23/17 09:20 AM BPS broken rod policy?
Fish2222 Online   content
Outdoorsman

Registered: 02/28/15
Posts: 235
Loc: East Texas
Snapped a BPS Tourney Special on hookset last night.
7' Med/fast....anyone know if I have a shot at getting them to replace it?
Rod is 6 months old.
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#12354200 - 07/23/17 09:24 AM Re: BPS broken rod policy? [Re: Fish2222]
fishin'aholic2 Online   content
TFF Guru

Registered: 11/08/07
Posts: 13268
Loc: Irving, Texas
If you have the receipt they should replace it.
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#12354251 - 07/23/17 10:20 AM Re: BPS broken rod policy? [Re: Fish2222]
ReeceKennedy Offline
Outdoorsman

Registered: 07/27/15
Posts: 164
Loc: Dallas
BPS has let me return multiple items without a receipt. They let me return the Tourney Special reel without one. I think they are pretty lenient about returning products of their brand.
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#12354297 - 07/23/17 11:08 AM Re: BPS broken rod policy? [Re: Fish2222]
propman Offline
Angler

Registered: 04/06/10
Posts: 443
Loc: Pilot Point, TX
There is a certain time limit for returns or at least there used to be. I don't remember the length of it. I once went to return something w/ the receipt (I can't remember exactly what it was now. Senior moment and several years passing since the incident.) and they wouldn't take it back due to length of time I had it. My late return was due to some physical problems, a hospitalization, and re-hab time, which I told them about, so since they wouldn't take it back and I had no need for it, in front of other customers at the front service desk, those entering, and exiting I just stomped on it and broke it into pieces, leaving it all on the floor.

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#12354434 - 07/23/17 01:03 PM Re: BPS broken rod policy? [Re: Fish2222]
Phoenix 920 Pro xp Offline
TFF Celebrity

Registered: 04/18/05
Posts: 5725
Loc: Waco
bps return policy sucks. I tried to return a brand new reel with a receipt that I bought 5 months prior and they wouldn't take it back

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#12354447 - 07/23/17 01:15 PM Re: BPS broken rod policy? [Re: Fish2222]
huntfish45 Online   content
Outdoorsman

Registered: 10/01/16
Posts: 73
Loc: Aubrey, TX
I doubt they would want to take back a product that someone broke, regardless of the story. Even with a good story, which i'm sure they hear plenty of, it still was broke by user.

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#12354468 - 07/23/17 01:30 PM Re: BPS broken rod policy? [Re: Fish2222]
goodman1389 Online   content
Angler

Registered: 07/01/14
Posts: 307
Loc: Mansfield,TX
I broke a guide off one of my Carbon Lite's a few months ago (completely my fault) and they traded it for a new one no questions asked.

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#12354508 - 07/23/17 02:25 PM Re: BPS broken rod policy? [Re: Fish2222]
Newly Retired Online   content
Outdoorsman

Registered: 02/01/15
Posts: 195
Bought a travel rod two weeks ago for a flight to GA. Did not expect too much of the rod but it snapped on the first fish! A small one pounder! Will be taking it back with receipt tomorrow!

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#12354516 - 07/23/17 02:32 PM Re: BPS broken rod policy? [Re: Fish2222]
Jake Shannon(Skeet4Life) Online   content
TFF Celebrity

Registered: 10/31/10
Posts: 7829
Loc: Tyler, Tx/Arlington, Tx
I have never had issue with them and never had used my receipt

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#12354833 - 07/23/17 07:00 PM Re: BPS broken rod policy? [Re: Fish2222]
Clark3 Offline
Pro Angler

Registered: 01/22/12
Posts: 716
Loc: Lake fork/Fort Worth, TX
Man I would hate to produce products for anglers. When the expectation is when they break something they should get a free replacement. It's sad


Edited by Clark3 (07/23/17 07:01 PM)

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#12354863 - 07/23/17 07:18 PM Re: BPS broken rod policy? [Re: Clark3]
Crankalot Online   content
Angler

Registered: 06/01/12
Posts: 472
Loc: San Antonio, Texas
Originally Posted By: Clark3
Man I would hate to produce products for anglers. When the expectation is when they break something they should get a free replacement. It's sad


Haha. That's true

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#12354872 - 07/23/17 07:25 PM Re: BPS broken rod policy? [Re: Fish2222]
grins Offline
Green Horn

Registered: 04/22/04
Posts: 18
Loc: Flower Mound
A buddy broke a Duckett rod and he was going to throw it away. I took it to the Bass Pro in Grapevine and they swapped it out for another one just like it, no receipt or questions asked.

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#12354956 - 07/23/17 08:40 PM Re: BPS broken rod policy? [Re: propman]
Doug R. Offline
TFF Celebrity

Registered: 06/11/12
Posts: 8884
Loc: On the lam
Originally Posted By: propman
There is a certain time limit for returns or at least there used to be. I don't remember the length of it. I once went to return something w/ the receipt (I can't remember exactly what it was now. Senior moment and several years passing since the incident.) and they wouldn't take it back due to length of time I had it. My late return was due to some physical problems, a hospitalization, and re-hab time, which I told them about, so since they wouldn't take it back and I had no need for it, in front of other customers at the front service desk, those entering, and exiting I just stomped on it and broke it into pieces, leaving it all on the floor.


I would have loved to see this roflmao roflmao

grown man throwing a fit like a child



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#12354978 - 07/23/17 09:00 PM Re: BPS broken rod policy? [Re: propman]
senko9S Offline
TFF Guru

Registered: 10/15/03
Posts: 21802
Loc: Bedford, TX
Originally Posted By: propman
There is a certain time limit for returns or at least there used to be. I don't remember the length of it. I once went to return something w/ the receipt (I can't remember exactly what it was now. Senior moment and several years passing since the incident.) and they wouldn't take it back due to length of time I had it. My late return was due to some physical problems, a hospitalization, and re-hab time, which I told them about, so since they wouldn't take it back and I had no need for it, in front of other customers at the front service desk, those entering, and exiting I just stomped on it and broke it into pieces, leaving it all on the floor.


you have other issues...
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#12355195 - 07/24/17 04:05 AM Re: BPS broken rod policy? [Re: Fish2222]
Sunbae Offline
Outdoorsman

Registered: 04/12/16
Posts: 105
Loc: Coppell, TX
I used to work at Bass Pro Grapevine. The majority of their fishing rods have a 1-year warranty. Even if you don't have the receipt, if you used the rewards card, they should be able to look it up. I feel like BPS is very lenient with their returns, especially if it's a Bass Pro product. However, they don't have much control over returns from different companies. They give you a 1 (or 3, it's been a while) month grace period for refunds as long as the product isn't broken or anything. I mean, a store shouldn't be able to or be inclined to give you a new item if you were the one responsible for the breakage; companies like Shimano have ended their over-the-counter warranty long ago.
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