I�m fortunate to be the proud owner of 10 Falcon Cara rods. While fishing at Fork a few weeks ago I boat flipped a 5 pounder just after dark that hit right under the boat and �short lined� me. Got her in the boat just fine but didn�t have enough line out to swing her close enough to lip her�.and I made the mistake of getting my rod too vertical and broke it about a foot down from the tip. The rod was about 10 years old and has caught hundreds of fish, so it was 100% my fault and certainly NOT a defective rod.

Today I was in Tulsa so I dropped by the Falcon Factory store with my rod and asked about the replacement policy on Cara�s when it�s user error and not defective. The woman helping me nicely said there was an $80 replacement policy and I was thrilled with that. She took my rod, went to the back, returned with an identical new rod but asked me, �if you don�t mind, could you tell me how you broke the rod? We looked and it�s a very clean break.� I explained how I broke and reiterated it was absolutely my fault and the rod had performed flawlessly for years. She replied, �We aren�t charging you anything because you were honest.� How freaking awesome is that?? No doubt they get plenty of folks who bring in rods that were slammed in the tailgate or jammed into the ceiling and demand a new one. Seems like these days we rarely find great customer service, but I think Falcon went above and beyond. I�ve been a Falcon Cara fan for many, many years and I�ll continue to be a loyal customer!

I've had nothing but good customer service from Falcon.

I also would have to include TFO in the great service, they even delivered me a new one to work!

Lots of good people over at Falcon.