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Bass Pro boats horrible customer service #12311678 06/26/17 02:51 PM
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goodman1389 Offline OP
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Horrible customer service. My livewell pump was still under warranty so they ordered me a new one and said it would be here in a week and they would mail it to me. 2 weeks go by and no phone call, so I finally call them. They tell me they got some pumps in but they don't have the wire connectors that fit my boat so I'll just have to find a way to rig it up myself. They said they could do it if I want to leave my boat there for 3-5 weeks. It's rare to even get someone on the phone but when you do they act irritates to even be talking to you and they offer no help whatsoever. Do yourself a favor and find another boat dealer!

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Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311682 06/26/17 02:54 PM
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popcorn


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Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311707 06/26/17 03:06 PM
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Now thats customer service! argue

Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311819 06/26/17 04:00 PM
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should've bought a basscat


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Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311839 06/26/17 04:12 PM
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Bobby Milam Offline
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I've called up their parts department before and only once have I had someone give me good service. They are a last resort to call any more.

Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311847 06/26/17 04:17 PM
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David Allen Offline
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It's a poor dealer not Bass Pro. If it were me I would file a complaint up the ladder; if it gets to corporate, heads will fall. I have a boat from Bass Pro and my dealer is in Tyler, Texas. They bust their tush to provide super service.

Re: Bass Pro boats horrible customer service [Re: David Allen] #12311858 06/26/17 04:24 PM
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goodman1389 Offline OP
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Originally Posted By: David Allen
It's a poor dealer not Bass Pro. If it were me I would file a complaint up the ladder; if it gets to corporate, heads will fall. I have a boat from Bass Pro and my dealer is in Tyler, Texas. They bust their tush to provide super service.


Your right David, I don't want to condemn Bass Pro as a whole, I have just had bad experiences in general with the Grapevine location. Very helpful while shopping for the boat but as soon as my check cleared they were done with me. The guys in the fishing section at Grapevine are awesome, just the boat center that is lacking.

Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311867 06/26/17 04:27 PM
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Ryan Boykin Offline
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Speaking out of turn here really but I agree with David Allen. It sounds like a "bad apples" situation. I have never bought or serviced a boat at Bass Pro but I did buy graphs at the Shreveport location. The dude there bent over backwards to teach/help me. It was an older guy and it wasn't even "his sale". He not only gave me great tips and advice, but he gave me Lowrance names and direct numbers as well as his personal cell phone to call if I had questions. Rare breed these days for sure. Now the guys roaming around the fishing section look at me funny when I ask for 10/0 hooks or suspend-strips but thats beside the point!

Re: Bass Pro boats horrible customer service [Re: goodman1389] #12312167 06/26/17 07:32 PM
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Originally Posted By: goodman1389
Horrible customer service. My livewell pump was still under warranty so they ordered me a new one and said it would be here in a week and they would mail it to me. 2 weeks go by and no phone call, so I finally call them. They tell me they got some pumps in but they don't have the wire connectors that fit my boat so I'll just have to find a way to rig it up myself. They said they could do it if I want to leave my boat there for 3-5 weeks. It's rare to even get someone on the phone but when you do they act irritates to even be talking to you and they offer no help whatsoever. Do yourself a favor and find another boat dealer!


I promise you if you go to customer service and ask for the store manager he will straighten this out and you WILL be taken care of. Every person I have come in contact with at the BPS in Garland has been exceptional with taking care of me and that includes the service dept. Take your problem to the top and it will get resolved and don't be bashful about using the name of whoever mistreated you.


I am a Senager. (Senior teenager) I have everything that I wanted as a teenager, only 50 years later. I get an allowance every month. I have PU truck and a bass boat, I am blessed.
Conscience never acquits, it either accuses or excuses.
Re: Bass Pro boats horrible customer service [Re: goodman1389] #12312271 06/26/17 08:45 PM
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JesseX Offline
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Would rather fish from the bank than do business with Bass Pro Boats and that is no joke.

Re: Bass Pro boats horrible customer service [Re: JesseX] #12312373 06/26/17 09:48 PM
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Why folks buy boats from a tackle and clothing store is beyond me. hmmm


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Re: Bass Pro boats horrible customer service [Re: Chris B] #12312382 06/26/17 09:52 PM
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goodman1389 Offline OP
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Originally Posted By: Chris B
Why folks buy boats from a tackle and clothing store is beyond me. hmmm


It's a great boat, no complaints about it whatsoever, just the parts department I'm having issues with.

Re: Bass Pro boats horrible customer service [Re: Chris B] #12312426 06/26/17 10:37 PM
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Originally Posted By: Chris B
Why folks buy boats from a tackle and clothing store is beyond me. hmmm


To be fair, BPS has one of the largest inventory of boats in the Metroplex. Fun & Sun sells tackle and clothing too.


I am a Senager. (Senior teenager) I have everything that I wanted as a teenager, only 50 years later. I get an allowance every month. I have PU truck and a bass boat, I am blessed.
Conscience never acquits, it either accuses or excuses.
Re: Bass Pro boats horrible customer service [Re: Ryan Boykin] #12312434 06/26/17 10:41 PM
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mudd Offline
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Originally Posted By: Ryan Boykin
Speaking out of turn here really but I agree with David Allen. It sounds like a "bad apples" situation. I have never bought or serviced a boat at Bass Pro but I did buy graphs at the Shreveport location. The dude there bent over backwards to teach/help me. It was an older guy and it wasn't even "his sale". He not only gave me great tips and advice, but he gave me Lowrance names and direct numbers as well as his personal cell phone to call if I had questions. Rare breed these days for sure. Now the guys roaming around the fishing section look at me funny when I ask for 10/0 hooks or suspend-strips but thats beside the point!


That guy is super nice! By far one of there best hands here on the store


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Re: Bass Pro boats horrible customer service [Re: goodman1389] #12312586 06/27/17 12:30 AM
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The BPS in Grapevine just had some major "turnover" in the service department within the last few weeks-I 'm not giving it as an excuse-just saying what it is.


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