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Dec 30th, 2023
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 Re: Bass Pro boats horrible customer service
[Re: goodman1389]
#12312873
06/27/17 03:01 AM
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Joined: Nov 2014
Posts: 23,428
SteezMacQueen
TFF Guru
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TFF Guru
Joined: Nov 2014
Posts: 23,428 |
Well.....
So did you connect two little wires? Or are you gonna wait 5 weeks for them to connect two little wires?
Just kidding.
It does suck to get poor service, even if it is a warranty on a very inexpensive part. Did they at least look at the pump to make sure it didn't just have some shad guts or trash in it?
In the future, you should just buy a couple spare pump cartridges and have connectors on them. It usually takes less than 15 seconds to swap one out that way and could save the day.
As for BPS service? I have had nothing but outstanding service from the Garland store. From all areas I've purchased from. Sad...if their prices weren't so out of whack with reality, I'd shop there a lot.
Eat. Sleep. Fish.
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Re: Bass Pro boats horrible customer service
[Re: SteezMacQueen]
#12312922
06/27/17 03:54 AM
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Joined: Jul 2014
Posts: 612
goodman1389
OP
Pro Angler
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OP
Pro Angler
Joined: Jul 2014
Posts: 612 |
Well.....
So did you connect two little wires? Or are you gonna wait 5 weeks for them to connect two little wires?
Just kidding.
It does suck to get poor service, even if it is a warranty on a very inexpensive part. Did they at least look at the pump to make sure it didn't just have some shad guts or trash in it?
In the future, you should just buy a couple spare pump cartridges and have connectors on them. It usually takes less than 15 seconds to swap one out that way and could save the day.
As for BPS service? I have had nothing but outstanding service from the Garland store. From all areas I've purchased from. Sad...if their prices weren't so out of whack with reality, I'd shop there a lot. Yea took me 5 minutes to cut the connectors off and wire a new cartridge in. Point is, they told me they would order the part that fits my boat, gave me a week time frame and never called to tell me they couldn't get it. Then they acted pissed off that I was even calling them about it. All about the principle for me.
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Re: Bass Pro boats horrible customer service
[Re: goodman1389]
#12312932
06/27/17 04:16 AM
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Joined: Apr 2010
Posts: 26,170
patriot07
TFF Guru
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TFF Guru
Joined: Apr 2010
Posts: 26,170 |
Nothing about this thread surprises me - bad service at Grapevine and good service at Garland. I have been to both a good bit and the boat service area isn't the only department that follows that trend.
Life can only be understood backwards; but it must be lived forwards.
- Soren Kierkegaard
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