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#12311678 - 06/26/17 09:51 AM Bass Pro boats horrible customer service
goodman1389 Online   content
Angler

Registered: 07/01/14
Posts: 314
Loc: Mansfield,TX
Horrible customer service. My livewell pump was still under warranty so they ordered me a new one and said it would be here in a week and they would mail it to me. 2 weeks go by and no phone call, so I finally call them. They tell me they got some pumps in but they don't have the wire connectors that fit my boat so I'll just have to find a way to rig it up myself. They said they could do it if I want to leave my boat there for 3-5 weeks. It's rare to even get someone on the phone but when you do they act irritates to even be talking to you and they offer no help whatsoever. Do yourself a favor and find another boat dealer!

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#12311682 - 06/26/17 09:54 AM Re: Bass Pro boats horrible customer service [Re: goodman1389]
Frank the Tank Online   content
TFF Guru

Registered: 02/27/13
Posts: 20720
Loc: Rockwall & a lake somewhere
popcorn
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Proverbs 3:5&6
Talon Lures - high quality, hand tied lures made in Texas.
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Cowboys fan and a Jerry Jones fan (for now)


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#12311707 - 06/26/17 10:06 AM Re: Bass Pro boats horrible customer service [Re: goodman1389]
KB1953 Offline
Extreme Angler

Registered: 06/29/12
Posts: 2648
Now thats customer service! argue

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#12311819 - 06/26/17 11:00 AM Re: Bass Pro boats horrible customer service [Re: goodman1389]
CartersFishingAdventures Offline
Outdoorsman

Registered: 09/08/15
Posts: 156
should've bought a basscat
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#12311839 - 06/26/17 11:12 AM Re: Bass Pro boats horrible customer service [Re: goodman1389]
Bobby Milam Offline
Extreme Angler

Registered: 07/13/14
Posts: 2954
Loc: Arlington
I've called up their parts department before and only once have I had someone give me good service. They are a last resort to call any more.

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#12311847 - 06/26/17 11:17 AM Re: Bass Pro boats horrible customer service [Re: goodman1389]
David Allen Offline
Outdoorsman

Registered: 04/22/15
Posts: 40
It's a poor dealer not Bass Pro. If it were me I would file a complaint up the ladder; if it gets to corporate, heads will fall. I have a boat from Bass Pro and my dealer is in Tyler, Texas. They bust their tush to provide super service.

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#12311858 - 06/26/17 11:24 AM Re: Bass Pro boats horrible customer service [Re: David Allen]
goodman1389 Online   content
Angler

Registered: 07/01/14
Posts: 314
Loc: Mansfield,TX
Originally Posted By: David Allen
It's a poor dealer not Bass Pro. If it were me I would file a complaint up the ladder; if it gets to corporate, heads will fall. I have a boat from Bass Pro and my dealer is in Tyler, Texas. They bust their tush to provide super service.


Your right David, I don't want to condemn Bass Pro as a whole, I have just had bad experiences in general with the Grapevine location. Very helpful while shopping for the boat but as soon as my check cleared they were done with me. The guys in the fishing section at Grapevine are awesome, just the boat center that is lacking.

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#12311867 - 06/26/17 11:27 AM Re: Bass Pro boats horrible customer service [Re: goodman1389]
Ryan Boykin Offline
Pro Angler

Registered: 09/28/09
Posts: 660
Loc: Longview, TX
Speaking out of turn here really but I agree with David Allen. It sounds like a "bad apples" situation. I have never bought or serviced a boat at Bass Pro but I did buy graphs at the Shreveport location. The dude there bent over backwards to teach/help me. It was an older guy and it wasn't even "his sale". He not only gave me great tips and advice, but he gave me Lowrance names and direct numbers as well as his personal cell phone to call if I had questions. Rare breed these days for sure. Now the guys roaming around the fishing section look at me funny when I ask for 10/0 hooks or suspend-strips but thats beside the point!
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#12312167 - 06/26/17 02:32 PM Re: Bass Pro boats horrible customer service [Re: goodman1389]
GIG'EM AGGIES Online   content
Extreme Angler

Registered: 05/14/14
Posts: 2014
Loc: texas
Originally Posted By: goodman1389
Horrible customer service. My livewell pump was still under warranty so they ordered me a new one and said it would be here in a week and they would mail it to me. 2 weeks go by and no phone call, so I finally call them. They tell me they got some pumps in but they don't have the wire connectors that fit my boat so I'll just have to find a way to rig it up myself. They said they could do it if I want to leave my boat there for 3-5 weeks. It's rare to even get someone on the phone but when you do they act irritates to even be talking to you and they offer no help whatsoever. Do yourself a favor and find another boat dealer!


I promise you if you go to customer service and ask for the store manager he will straighten this out and you WILL be taken care of. Every person I have come in contact with at the BPS in Garland has been exceptional with taking care of me and that includes the service dept. Take your problem to the top and it will get resolved and don't be bashful about using the name of whoever mistreated you.
_________________________
"Sometimes there just aren't enough rocks"
Forest Gump

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#12312271 - 06/26/17 03:45 PM Re: Bass Pro boats horrible customer service [Re: goodman1389]
JesseX Offline
TFF Team Angler

Registered: 06/10/02
Posts: 3723
Loc: Republic of Texas
Would rather fish from the bank than do business with Bass Pro Boats and that is no joke.

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#12312373 - 06/26/17 04:48 PM Re: Bass Pro boats horrible customer service [Re: JesseX]
Chris B Online   content
TFF Celebrity

Registered: 05/02/03
Posts: 7203
Loc: Prosper, TX
Why folks buy boats from a tackle and clothing store is beyond me. hmmm
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#12312382 - 06/26/17 04:52 PM Re: Bass Pro boats horrible customer service [Re: Chris B]
goodman1389 Online   content
Angler

Registered: 07/01/14
Posts: 314
Loc: Mansfield,TX
Originally Posted By: Chris B
Why folks buy boats from a tackle and clothing store is beyond me. hmmm


It's a great boat, no complaints about it whatsoever, just the parts department I'm having issues with.

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#12312426 - 06/26/17 05:37 PM Re: Bass Pro boats horrible customer service [Re: Chris B]
GIG'EM AGGIES Online   content
Extreme Angler

Registered: 05/14/14
Posts: 2014
Loc: texas
Originally Posted By: Chris B
Why folks buy boats from a tackle and clothing store is beyond me. hmmm


To be fair, BPS has one of the largest inventory of boats in the Metroplex. Fun & Sun sells tackle and clothing too.
_________________________
"Sometimes there just aren't enough rocks"
Forest Gump

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#12312434 - 06/26/17 05:41 PM Re: Bass Pro boats horrible customer service [Re: Ryan Boykin]
mudd Offline
Extreme Angler

Registered: 06/25/09
Posts: 2903
Loc: Shreveport, La
Originally Posted By: Ryan Boykin
Speaking out of turn here really but I agree with David Allen. It sounds like a "bad apples" situation. I have never bought or serviced a boat at Bass Pro but I did buy graphs at the Shreveport location. The dude there bent over backwards to teach/help me. It was an older guy and it wasn't even "his sale". He not only gave me great tips and advice, but he gave me Lowrance names and direct numbers as well as his personal cell phone to call if I had questions. Rare breed these days for sure. Now the guys roaming around the fishing section look at me funny when I ask for 10/0 hooks or suspend-strips but thats beside the point!


That guy is super nice! By far one of there best hands here on the store
_________________________
93 482vs Ranger/ 03 Yahama Vmax 150


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#12312586 - 06/26/17 07:30 PM Re: Bass Pro boats horrible customer service [Re: goodman1389]
RedRanger521 Offline
Pro Angler

Registered: 01/18/04
Posts: 536
Loc: Bowie TX USA
The BPS in Grapevine just had some major "turnover" in the service department within the last few weeks-I 'm not giving it as an excuse-just saying what it is.
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