I ordered a Veritas from them when they were on sale for $30. It showed up with a broken guide insert. I sent them pics and they said they would send me a new one, and also keep the rod I already had. They were also out of that model in Veritas rods, so they upgraded me to the same model Ike rod, which is $150. They definitely made me want to buy more Abu stuff.
That's interesting, I bought 4 of the same rods and had a broken tip. I asked to purchase a replacement tip so I could repair rod and instead they responded that they don't sell replacement guides or tips.
I have always heard great things about Abu Garcia service, yet I have never had to use them. I was disappointed in them to be honest. I have 10 SXs, STXs, and a Winch. Only non Abu reel is a Lews that I won.
Called Duckett and told them I needed to buy 3 replacement guides for a couple rods and they sent me 12 for free in the mail.