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Most Online39,925 Dec 30th, 2023
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Abu Garcia Customer Service
#12306722
06/22/17 07:20 PM
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Joined: Dec 2010
Posts: 754
5PounderOnAFrog
OP
Pro Angler
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OP
Pro Angler
Joined: Dec 2010
Posts: 754 |
Just wanted to give some credit where it's due. I had a guide break off of my Veracity and figured I'd see if Abu would cover it under warranty before I sent it off to be fixed. I didn't have the receipt and told them that I bought it back in 2015. I thought it was a long shot but low and behold they replied to my email and told me they would send me a brand new one if I paid the $10 shipping charge. Also, they said they did not have the same model Veracity in stock so they upgraded me to a Villain which is about $50 more than the Veracity.
There has been a lot of talk lately about poor customer service, especially with some of the higher end rod and reel manufacturers, so if anyone is looking to switch to a company that wont give you the run around don't overlook Abu Garcia. I've always liked Abu Garcia but now I am a customer for life!
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Re: Abu Garcia Customer Service
[Re: 5PounderOnAFrog]
#12306738
06/22/17 07:30 PM
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Joined: Aug 2003
Posts: 30,306
RedRanger
burro desagradable
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burro desagradable
Joined: Aug 2003
Posts: 30,306 |
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Re: Abu Garcia Customer Service
[Re: 5PounderOnAFrog]
#12306742
06/22/17 07:31 PM
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Joined: Jul 2013
Posts: 220
Garett
Outdoorsman
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Outdoorsman
Joined: Jul 2013
Posts: 220 |
Same thing happened with me! I love abu
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Re: Abu Garcia Customer Service
[Re: 5PounderOnAFrog]
#12306953
06/22/17 09:24 PM
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Joined: Nov 2014
Posts: 6,763
Rhino68W
TFF Celebrity
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TFF Celebrity
Joined: Nov 2014
Posts: 6,763 |
Dang! a free rod for a broken guide???
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Re: Abu Garcia Customer Service
[Re: 5PounderOnAFrog]
#12307307
06/23/17 12:46 AM
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Joined: May 2014
Posts: 7,737
GIG'EM AGGIES
TFF Celebrity
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TFF Celebrity
Joined: May 2014
Posts: 7,737 |
And you can't beat the reels either. I lov'em.
I am a Senager. (Senior teenager) I have everything that I wanted as a teenager, only 50 years later. I get an allowance every month. I have PU truck and a bass boat, I am blessed. Conscience never acquits, it either accuses or excuses.
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Re: Abu Garcia Customer Service
[Re: 5PounderOnAFrog]
#12307513
06/23/17 02:52 AM
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Joined: Jul 2014
Posts: 863
tx2va07
Pro Angler
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Pro Angler
Joined: Jul 2014
Posts: 863 |
I ordered a Veritas from them when they were on sale for $30. It showed up with a broken guide insert. I sent them pics and they said they would send me a new one, and also keep the rod I already had. They were also out of that model in Veritas rods, so they upgraded me to the same model Ike rod, which is $150. They definitely made me want to buy more Abu stuff.
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Re: Abu Garcia Customer Service
[Re: tx2va07]
#12307522
06/23/17 02:59 AM
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Joined: Feb 2011
Posts: 1,991
sprigsss
Extreme Angler
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Extreme Angler
Joined: Feb 2011
Posts: 1,991 |
I ordered a Veritas from them when they were on sale for $30. It showed up with a broken guide insert. I sent them pics and they said they would send me a new one, and also keep the rod I already had. They were also out of that model in Veritas rods, so they upgraded me to the same model Ike rod, which is $150. They definitely made me want to buy more Abu stuff. That's interesting, I bought 4 of the same rods and had a broken tip. I asked to purchase a replacement tip so I could repair rod and instead they responded that they don't sell replacement guides or tips. I have always heard great things about Abu Garcia service, yet I have never had to use them. I was disappointed in them to be honest. I have 10 SXs, STXs, and a Winch. Only non Abu reel is a Lews that I won. Called Duckett and told them I needed to buy 3 replacement guides for a couple rods and they sent me 12 for free in the mail.
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Re: Abu Garcia Customer Service
[Re: 5PounderOnAFrog]
#12307527
06/23/17 03:04 AM
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Joined: Jul 2014
Posts: 863
tx2va07
Pro Angler
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Pro Angler
Joined: Jul 2014
Posts: 863 |
Dang that sucks. Glad I didn't ask for a new guide. Lol
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Re: Abu Garcia Customer Service
[Re: tx2va07]
#12307548
06/23/17 03:17 AM
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Joined: Feb 2011
Posts: 1,991
sprigsss
Extreme Angler
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Extreme Angler
Joined: Feb 2011
Posts: 1,991 |
Dang that sucks. Glad I didn't ask for a new guide. Lol As luck would have it I had an identical rod broken in my garage. Was retying one day and the wind blew my compartment closed and slammed down on my rod. Thankfully I kept it. So last weekend, I gathered up every broken rod I had and removed every single guide and tip that was in good shape and put together a little kit. Now if I break a tip or a guide I can quickly repair them. I used to just throw my rods away, but I won't anymore without removing undamaged guides.
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