I bought 3 new Daiwa Zillion Rods off of ebay last year. I was on Pines pitching into a tree top about a month ago and broke the tip as I was pulling a 3 ish pounder out of the top.
I called Daiwa warranty today and I have to ship them the rod for it to be inspected and they'll determine whether or not to warranty the rod. I'm shipping to California, so not sure what it will cost just yet. So, I'm going to ship it on the hope that someone determines it will be a warranty replacement. Otherwise, I guess I'm out of luck and the 1 year warranty didn't mean anything??
So, now I'm thinking I should not buy anymore Daiwa rods and I need to stick with a rod company that has a better warranty if I break a rod while using it as it was designed to be used.
I've broken many rods in the past and never tried to get one warrantied. It's usually my fault it broke, so I buy another one if I liked it. For this 279.00 retail rod, I was hoping to hear something a little more positive from the customer service rep I spoke with.
Is this the normal process or do other rod manufacturers offer a better experience with their higher end rods?
Edited by TwoLakes (06/21/17 09:51 PM)