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Oakley warranty
#12253455
05/19/17 05:32 PM
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Joined: Oct 2000
Posts: 23,384
J.P. Greeson
OP
the janitor
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OP
the janitor
Joined: Oct 2000
Posts: 23,384 |
I've got 2 pairs of Oakley Turbines. One Mark Jones gave me and one I bought directly form the Oakley web site. Both of them are having the same problem. The rubber inserts on the outside of the frames are coming apart from the frame (both sides on both pairs of sunglasses). I tried the warranty claim at Oakley, including calling. They send you to what appears to be another company - http://www.luxottica.com/en/northamerica-after-sales-service. You have to fill out info, upload a copy of your receipt, then upload 6 images of the sunglasses. It's a fair amount of BS to try to make a warranty claim. Then they say they will get back to you if the warranty claim is approved. My claim showed as being accepted (not approved - received - thought I should clarify that). I made the claim a few month ago and have heard nothing back. Anyone else had similar problems? (Note: I was claiming the glasses I bought directly from Oakley - not the ones given to me)
The solution to any problem - work, love, money, whatever - is to go fishing, and the worse the problem, the longer the trip should be. --John Gierach
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Re: Oakley warranty
[Re: J.P. Greeson]
#12253471
05/19/17 05:42 PM
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Joined: Oct 2011
Posts: 3,333
Mark Jones
TFF Team Angler
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TFF Team Angler
Joined: Oct 2011
Posts: 3,333 |
The warranty link is for Oakley's parent company Luxottica and yes that's their process. Did you return the glasses to them?
I'll send you a new pair of Turbines to replace the ones I gave you.
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Re: Oakley warranty
[Re: Mark Jones]
#12253486
05/19/17 05:47 PM
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Joined: Oct 2000
Posts: 23,384
J.P. Greeson
OP
the janitor
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OP
the janitor
Joined: Oct 2000
Posts: 23,384 |
Did you return the glasses to them? No, because I never received approval of the warranty claim.
The solution to any problem - work, love, money, whatever - is to go fishing, and the worse the problem, the longer the trip should be. --John Gierach
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Re: Oakley warranty
[Re: J.P. Greeson]
#12253510
05/19/17 06:02 PM
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Joined: Oct 2011
Posts: 3,333
Mark Jones
TFF Team Angler
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TFF Team Angler
Joined: Oct 2011
Posts: 3,333 |
10/4, I will get you taken care of.
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Re: Oakley warranty
[Re: J.P. Greeson]
#12254484
05/20/17 01:53 PM
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Joined: Feb 2003
Posts: 2,026
Crash8005
Extreme Angler
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Extreme Angler
Joined: Feb 2003
Posts: 2,026 |
Luxottica is the devil. 60 minutes did a show about them several years ago. They bought out MANY major name brands and really only put money into astetics of the glasses, not the glass or visual quality. They make glasses for pennies on the dollar and then sell them for 300-400% markup.
I hate that you are having this hassle but it doesn't surprise me as long as Luxottica is behind it.
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Re: Oakley warranty
[Re: J.P. Greeson]
#12254509
05/20/17 02:19 PM
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Joined: Apr 2005
Posts: 4,609
Mike Andrews
TFF Team Angler
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TFF Team Angler
Joined: Apr 2005
Posts: 4,609 |
I hate to hear this as I'm an Oakley ho'.....may change in the future if this be the case.
How long ago did Luxottica buy them? I've worn Oakleys for years and only had one issue with a pair of ear socks going bad, I called and they replaced them for free and plenty quick at that.
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Re: Oakley warranty
[Re: Crash8005]
#12254610
05/20/17 03:53 PM
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Joined: Feb 2008
Posts: 6,776
RiveraTackleCo.
TFF Celebrity
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TFF Celebrity
Joined: Feb 2008
Posts: 6,776 |
Luxottica is the devil. 60 minutes did a show about them several years ago. They bought out MANY major name brands and really only put money into astetics of the glasses, not the glass or visual quality. They make glasses for pennies on the dollar and then sell them for 300-400% markup.
I hate that you are having this hassle but it doesn't surprise me as long as Luxottica is behind it. Luxottica owns 90% of the glasses market! Unfortunately, you cant stay away from them. Hopefully you get this resolved as Crash8005 hit the nail on the head!
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Re: Oakley warranty
[Re: Mike Andrews]
#12254614
05/20/17 04:00 PM
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Joined: Oct 2011
Posts: 3,333
Mark Jones
TFF Team Angler
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TFF Team Angler
Joined: Oct 2011
Posts: 3,333 |
I hate to hear this as I'm an Oakley ho'.....may change in the future if this be the case.
How long ago did Luxottica buy them? I've worn Oakleys for years and only had one issue with a pair of ear socks going bad, I called and they replaced them for free and plenty quick at that. 2007. Good luck finding a brand not under their umbrella now that they're merging with Essilor (who owns Costa). Lux left Oakley alone to operate until the last couple of years.
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Re: Oakley warranty
[Re: Mark Jones]
#12254854
05/20/17 09:07 PM
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Joined: Feb 2003
Posts: 2,026
Crash8005
Extreme Angler
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Extreme Angler
Joined: Feb 2003
Posts: 2,026 |
Oh no!! That sucks!! That's the reason why I've paid for Costas is because they were not Lux. Next pair might be Maui Jims.
Last edited by Crash8005; 05/20/17 09:08 PM.
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Re: Oakley warranty
[Re: Crash8005]
#12255970
05/21/17 09:05 PM
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Joined: Jul 2011
Posts: 2,768
"Old School"
Extreme Angler
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Extreme Angler
Joined: Jul 2011
Posts: 2,768 |
The rubber inserts on my Oakley's doesn't like sunscreen. I feel that's why mine have deteriorated.
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Re: Oakley warranty
[Re: J.P. Greeson]
#12256068
05/21/17 10:52 PM
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Joined: Aug 2013
Posts: 4,712
Txmedic033
TFF Team Angler
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TFF Team Angler
Joined: Aug 2013
Posts: 4,712 |
Sounds like you need to switch to Costas!
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Re: Oakley warranty
[Re: Txmedic033]
#12256603
05/22/17 11:33 AM
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Joined: Jul 2016
Posts: 145
KurtActual
Outdoorsman
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Outdoorsman
Joined: Jul 2016
Posts: 145 |
Sounds like you need to switch to Costas! Agreed. I have been an Oakley fan for years. Was super pumped to find out they have a military pricing program. Sadly, that warranty is only 2 years. The $400+ prescription sunglasses I bought are out of warranty. The lens is delaminating and Oakley told me to "just buy another pair" Costa has a lifetime warranty.
Last edited by KurtActual; 05/22/17 11:35 AM.
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Re: Oakley warranty
[Re: J.P. Greeson]
#12256650
05/22/17 12:26 PM
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Joined: Jul 2008
Posts: 7,644
bradnitro175
TFF Celebrity
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TFF Celebrity
Joined: Jul 2008
Posts: 7,644 |
If you want to buy new rubber pieces look at revantoptics.com
BIG FAT BASS LIVES MATTER
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Re: Oakley warranty
[Re: J.P. Greeson]
#12256651
05/22/17 12:27 PM
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Joined: May 2007
Posts: 39,996
WAWI
TFF Guru
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TFF Guru
Joined: May 2007
Posts: 39,996 |
Who makes the cheap glasses I buy at academy. I throw them away when they break.
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Re: Oakley warranty
[Re: J.P. Greeson]
#12256664
05/22/17 12:43 PM
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Joined: Jun 2008
Posts: 11,253
Bass&More
TFF Guru
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TFF Guru
Joined: Jun 2008
Posts: 11,253 |
In the past Oakley customer service was found to be worse than their actual products the more popular they became the lower the durability and quality declined at an immense rate till most consumers including myself said enough is enough. I am fond and advocate Maui Jim sunglasses Not only because they are the best on the market but because Maui Jim is a TFF sponsor and APT sells Maui Jim sunglasses and I love the TFF and some APT
Last edited by Bass&More; 05/22/17 12:44 PM.
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