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#12253455 - 05/19/17 12:32 PM Oakley warranty
J.P. Greeson Online   content
the janitor

Registered: 10/23/00
Posts: 17963
Loc: Scroggins, TX
I've got 2 pairs of Oakley Turbines. One Mark Jones gave me and one I bought directly form the Oakley web site. Both of them are having the same problem. The rubber inserts on the outside of the frames are coming apart from the frame (both sides on both pairs of sunglasses). I tried the warranty claim at Oakley, including calling. They send you to what appears to be another company - http://www.luxottica.com/en/northamerica-after-sales-service. You have to fill out info, upload a copy of your receipt, then upload 6 images of the sunglasses. It's a fair amount of BS to try to make a warranty claim. Then they say they will get back to you if the warranty claim is approved. My claim showed as being accepted (not approved - received - thought I should clarify that).

I made the claim a few month ago and have heard nothing back. Anyone else had similar problems?

(Note: I was claiming the glasses I bought directly from Oakley - not the ones given to me)
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“The solution to any problem - work, love, money, whatever - is to go fishing, and the worse the problem, the longer the trip should be.” –John Gierach



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#12253471 - 05/19/17 12:42 PM Re: Oakley warranty [Re: J.P. Greeson]
Mark Jones Offline
Extreme Angler

Registered: 10/18/11
Posts: 2147
The warranty link is for Oakley's parent company Luxottica and yes that's their process. Did you return the glasses to them?

I'll send you a new pair of Turbines to replace the ones I gave you.

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#12253486 - 05/19/17 12:47 PM Re: Oakley warranty [Re: Mark Jones]
J.P. Greeson Online   content
the janitor

Registered: 10/23/00
Posts: 17963
Loc: Scroggins, TX
Originally Posted By: Mark Jones
Did you return the glasses to them?


No, because I never received approval of the warranty claim.
_________________________
“The solution to any problem - work, love, money, whatever - is to go fishing, and the worse the problem, the longer the trip should be.” –John Gierach



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#12253510 - 05/19/17 01:02 PM Re: Oakley warranty [Re: J.P. Greeson]
Mark Jones Offline
Extreme Angler

Registered: 10/18/11
Posts: 2147
10/4, I will get you taken care of.

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#12254484 - 05/20/17 08:53 AM Re: Oakley warranty [Re: J.P. Greeson]
Crash8005 Offline
Extreme Angler

Registered: 02/11/03
Posts: 2002
Loc: Keller, TX
Luxottica is the devil. 60 minutes did a show about them several years ago. They bought out MANY major name brands and really only put money into astetics of the glasses, not the glass or visual quality. They make glasses for pennies on the dollar and then sell them for 300-400% markup.

I hate that you are having this hassle but it doesn't surprise me as long as Luxottica is behind it.

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#12254509 - 05/20/17 09:19 AM Re: Oakley warranty [Re: J.P. Greeson]
Mike Andrews Offline
TFF Team Angler

Registered: 04/12/05
Posts: 4583
Loc: Red Oak
I hate to hear this as I'm an Oakley ho'.....may change in the future if this be the case.

How long ago did Luxottica buy them? I've worn Oakleys for years and only had one issue with a pair of ear socks going bad, I called and they replaced them for free and plenty quick at that.

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#12254610 - 05/20/17 10:53 AM Re: Oakley warranty [Re: Crash8005]
RiveraTackleCo. Offline
TFF Celebrity

Registered: 02/29/08
Posts: 6596
Loc: fort worth,texas
Originally Posted By: Crash8005
Luxottica is the devil. 60 minutes did a show about them several years ago. They bought out MANY major name brands and really only put money into astetics of the glasses, not the glass or visual quality. They make glasses for pennies on the dollar and then sell them for 300-400% markup.

I hate that you are having this hassle but it doesn't surprise me as long as Luxottica is behind it.


Luxottica owns 90% of the glasses market! Unfortunately, you cant stay away from them. Hopefully you get this resolved as Crash8005 hit the nail on the head!
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uno uno seis
www.riveratackle.com

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#12254614 - 05/20/17 11:00 AM Re: Oakley warranty [Re: Mike Andrews]
Mark Jones Offline
Extreme Angler

Registered: 10/18/11
Posts: 2147
Originally Posted By: Mike Andrews
I hate to hear this as I'm an Oakley ho'.....may change in the future if this be the case.

How long ago did Luxottica buy them? I've worn Oakleys for years and only had one issue with a pair of ear socks going bad, I called and they replaced them for free and plenty quick at that.


2007. Good luck finding a brand not under their umbrella now that they're merging with Essilor (who owns Costa). Lux left Oakley alone to operate until the last couple of years.

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#12254854 - 05/20/17 04:07 PM Re: Oakley warranty [Re: Mark Jones]
Crash8005 Offline
Extreme Angler

Registered: 02/11/03
Posts: 2002
Loc: Keller, TX
Oh no!! That sucks!! That's the reason why I've paid for Costas is because they were not Lux. Next pair might be Maui Jims.


Edited by Crash8005 (05/20/17 04:08 PM)

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#12255970 - 05/21/17 04:05 PM Re: Oakley warranty [Re: Crash8005]
"Old School" Online   content
Extreme Angler

Registered: 07/04/11
Posts: 2649
Loc: Big D
The rubber inserts on my Oakley's doesn't like sunscreen. I feel that's why mine have deteriorated.

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#12256068 - 05/21/17 05:52 PM Re: Oakley warranty [Re: J.P. Greeson]
Txmedic033 Offline
TFF Team Angler

Registered: 08/13/13
Posts: 4657
Loc: Longview, Tx
Sounds like you need to switch to Costas!

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#12256603 - 05/22/17 06:33 AM Re: Oakley warranty [Re: Txmedic033]
KurtActual Offline
Outdoorsman

Registered: 07/25/16
Posts: 145
Loc: Cypress, TX
Originally Posted By: Txmedic033
Sounds like you need to switch to Costas!


Agreed. I have been an Oakley fan for years. Was super pumped to find out they have a military pricing program.

Sadly, that warranty is only 2 years.

The $400+ prescription sunglasses I bought are out of warranty. The lens is delaminating and Oakley told me to "just buy another pair"

Costa has a lifetime warranty.


Edited by KurtActual (05/22/17 06:35 AM)
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#12256650 - 05/22/17 07:26 AM Re: Oakley warranty [Re: J.P. Greeson]
bradnitro175 Offline
TFF Celebrity

Registered: 07/11/08
Posts: 5053
Loc: Dallas,tx
If you want to buy new rubber pieces look at revantoptics.com
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Originally Posted By: John175®
your bait sux,and your boat is ugly.

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#12256651 - 05/22/17 07:27 AM Re: Oakley warranty [Re: J.P. Greeson]
WAWI Online   content
TFF Guru

Registered: 05/18/07
Posts: 21418
Who makes the cheap glasses I buy at academy. I throw them away when they break.

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#12256664 - 05/22/17 07:43 AM Re: Oakley warranty [Re: J.P. Greeson]
Bass&More Offline
TFF Guru

Registered: 06/04/08
Posts: 10300
Loc: Jack County
In the past Oakley customer service was found to be worse than their actual products the more popular they became the lower the durability and quality declined at an immense rate till most consumers including myself said enough is enough.
I am fond and advocate Maui Jim sunglasses cool Not only because they are the best on the market but because Maui Jim is a TFF sponsor and APT sells Maui Jim sunglasses and I love the TFF and some APTthumb thumb peep


Edited by Bass&More (05/22/17 07:44 AM)

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