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#12149390 - 03/20/17 01:01 PM Tacklewarehouse shorted me a bulk spool**they did me right***
Chris_K Offline
Extreme Angler

Registered: 01/14/15
Posts: 1099
Loc: TX
Took a couple of calls and speaking to a manager but they made it right.


Edited by Chris_K (03/21/17 11:44 AM)

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#12149396 - 03/20/17 01:03 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
Jaret Latta Offline
TFF Celebrity

Registered: 01/06/07
Posts: 6516
Loc: Austin, Tx/Nacogdoches, Tx
Never had any problems with tackle warehouse. They've always made it right

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#12149399 - 03/20/17 01:04 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
fouzman Offline
Methuselah

Registered: 01/20/09
Posts: 44471
Loc: Houston, TX
Tacklewarehouse has always treated me like their best customer. I'd just order another spool, get them to pay 2 day shipping and wait to resolve the claim. If you're gonna quit TW what are you gonna do when Tackle Addict screws up an order, get on here and bash them, too? Things happen, don't let it ruin your day.
_________________________
"Things turn out best for those who make the best of the way things turn out" - Zachary Troy Schrah - a young man with vision far beyond his years.

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#12149401 - 03/20/17 01:05 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
J.P. Greeson Offline
the janitor

Registered: 10/23/00
Posts: 16711
Loc: Scroggins, TX
Every company makes a mistake now and then.
_________________________
“The solution to any problem - work, love, money, whatever - is to go fishing, and the worse the problem, the longer the trip should be.” –John Gierach



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#12149408 - 03/20/17 01:07 PM Re: Tacklewarhouse shorted me a bulk spool [Re: fouzman]
Chris_K Offline
Extreme Angler

Registered: 01/14/15
Posts: 1099
Loc: TX
Originally Posted By: fouzman
Tacklewarehouse has always treated me like their best customer. I'd just order another spool, get them to pay 2 day shipping and wait to resolve the claim. If you're gonna quit TW what are you gonna do when Tackle Addict screws up an order, get on here and bash them, too? Things happen, don't let it ruin your day.


Things do happen. Just generally doesn't take 8 business days to make right. I won't lie though, I'm very irritated with their lack of concern. Ok, rant over. frown


Edited by Chris_K (03/20/17 01:08 PM)

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#12149464 - 03/20/17 01:43 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
Bass Buster1 Offline
Extreme Angler

Registered: 08/26/04
Posts: 1473
Loc: Denton
We ship UPS every day from here trust me it is not TW fault. Customers blame the vendor for problems like this when it is usually shipping company(ups, USPS, FedEx) that has messed up. I know that doesn't help the current situation but it is not TW fault and I am affiliated with them in no way shape or form.
_________________________
See you on the lake and have a great day!

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#12149465 - 03/20/17 01:43 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
Shallow Waters Offline
Outdoorsman

Registered: 01/03/17
Posts: 80
I can tell you that I work in shipping and manage accounts like TW, and they are typically just as pissed as you about the 8 day wait period, and they let people like me know about it. Sounds like it is not a TW problem, or at least that is what they are thinking.

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#12149510 - 03/20/17 02:10 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
T Bird Offline
TFF Team Angler

Registered: 03/07/10
Posts: 4256
Loc: Temple, Texas USA
chill
_________________________

High Speed, Low Drag

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#12149527 - 03/20/17 02:23 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
steve Mbass Offline
Pro Angler

Registered: 10/07/13
Posts: 547
Loc: Frisco
popcorn

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#12149532 - 03/20/17 02:24 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Bass Buster1]
Chris_K Offline
Extreme Angler

Registered: 01/14/15
Posts: 1099
Loc: TX
Originally Posted By: Bass Buster1
We ship UPS every day from here trust me it is not TW fault. Customers blame the vendor for problems like this when it is usually shipping company(ups, USPS, FedEx) that has messed up. I know that doesn't help the current situation but it is not TW fault and I am affiliated with them in no way shape or form.

They were filing a damaged shipment claim. The box it arrived in was the original tacklewarehouse box in good condition. Doesn't mean that someone couldn't have opened the box and stole the line, but it wasn't lost due to a damaged box. So ups will report back that the box wasn't damaged and I'll have to raise heck to get my line. The lady already told me they spot checked the inventory while I was on the phone and it was correct. Just a hassle that as a customer I shouldn't have to deal with.

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#12149555 - 03/20/17 02:36 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
Bass Buster1 Offline
Extreme Angler

Registered: 08/26/04
Posts: 1473
Loc: Denton
Oh I understood that it was lost or maimed in shipping which happens all the time. If you received the box undamaged, there is not a second box on the way, and the product was not in there, that is a whole different ball game. That is the vendors fault and they need to send a replacement right away. They likely shipped the line to another person on accident.
_________________________
See you on the lake and have a great day!

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#12149994 - 03/20/17 07:33 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
tx2va07 Offline
Angler

Registered: 07/24/14
Posts: 400
Loc: Joshua, TX
I've only had one issue at TW that was their fault. And they corrected it for me right away with no hassle.
_________________________
Matt Babbitt


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#12150243 - 03/20/17 09:18 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
ezbassin Offline
TFF Guru

Registered: 01/15/04
Posts: 12609
Loc: Mansfield, Tx.
Well this isn't a perfect world. They have always treated me right and I will continue buying from them.

I once received a rod that had about 6 inches of the tip broken off and it was sticking out of the broken PVC pipe it was shipped in and it had been taped up by USPS so it wouldn't slide out of the tube. They did not care where, when or why it was damaged by them nor did they do anything about it.


Edited by ezbassin (03/20/17 09:23 PM)

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#12150244 - 03/20/17 09:18 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
june-bug Offline
Angler

Registered: 04/08/09
Posts: 383
They have always treated me like royalty. No issues ever.

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#12150375 - 03/20/17 10:36 PM Re: Tacklewarhouse shorted me a bulk spool [Re: Chris_K]
Nekro Offline
Outdoorsman

Registered: 09/05/16
Posts: 164
Loc: Bastrop, TX
I always buy from them

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