I wasn't impressed at all. I was told they would get back with me yesterday and I have had to call them back twice to find out I was approved. And I have never heard of having to pay a lender the sales tax when we pay it in OK when we tag it.
Something was lost in the mix here. Lenders do not collect sales tax, states do. We are responsible to the lender to be sure sales tax and lien work is done. We collect and remit sales tax (if required by each state) and do title work for a couple reasons. State and lender requirements are the main reason. Also, taking care of it instead of the customer spending a few hours in a state office (or two) is a good service.
We do not rely on sending buyers money out and HOPE it is done correctly and timely.
Let us know how we can help.