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Orvis - Customer Service done right #11947828 11/23/16 03:02 PM
Joined: Feb 2008
Posts: 18,150
krawlin 47 Offline OP
TFF Guru
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Joined: Feb 2008
Posts: 18,150
So last year I put up a post about a hat I wanted to buy...looked all over and settled on an Orvis Buffalo Nickel made by Stetson.

I received the hat...and it was too big. So me on drugs (I had just had my knee replaced - heavy Norco) I decided to order another one the right size. In February I realized I had this hat sitting around and needed to return it....so procrastination set in...for the life of me I can not figure out why I have this procrastination issue around stupid stuff, but I do.

Well October rolls around...then November, that Hat has now been in my house for a year...I am like, what the heck I am going to try...their website says no limit on time frames as long as the product is returned new. I just happened to have the return UPS label they sent so I put off my year long procrastination.

Not only did the UPS label still work after a year (many times the retailer will make this a 60 day window for the label to be valid) Orvis returned my freaking money in 4 days.

Wow - I dont know how you get better than that!

I don't buy much from Orvis outside a a few Fly Fishing gadgets but man what an organization.


Whether you think you can or you can't, you are probably right.
Moritz Chevrolet - 9101 Camp Bowie W Blvd, Fort Worth, TX - Monte Coon (817) 696-2003
Re: Orvis - Customer Service done right [Re: krawlin 47] #11947838 11/23/16 03:04 PM
Joined: Feb 2008
Posts: 18,150
krawlin 47 Offline OP
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Damn you would think I was on Norco right now...please move this to the OT


Whether you think you can or you can't, you are probably right.
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