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Power Pole service / Amazing!!!!!!!!!!!!!
#11928498
11/11/16 12:36 PM
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Joined: Mar 2011
Posts: 424
Diesel Doctor
OP
Angler
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OP
Angler
Joined: Mar 2011
Posts: 424 |
I was experiencing some issues with noisy pump operation. I called their Tech line and they had me ship them in for service.
They disassembled, cleaned and update them under warranty. Return shipping was covered and they supplied new fluid also. Absolutely the best customer service I have experienced in years!
I am a Manager in the service industry and I found this refreshing to say the least. A product is only as good as the service behind it.
These folks have got it nailed!!!!!!!!!!!!!!
Eric 1998 Cobra DC 201 225 Merc EFI HDS 12 and 9 Linked / Airman with Fish reveal PP Pro II's Ulterra 112 9.14 PB
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Re: Power Pole service / Amazing!!!!!!!!!!!!!
[Re: Diesel Doctor]
#11928563
11/11/16 01:40 PM
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Joined: Sep 2009
Posts: 1,220
Allan W
Extreme Angler
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Extreme Angler
Joined: Sep 2009
Posts: 1,220 |
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Re: Power Pole service / Amazing!!!!!!!!!!!!!
[Re: Diesel Doctor]
#11931311
11/13/16 01:03 PM
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Joined: Sep 2012
Posts: 383
JCHANDLER
Angler
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Angler
Joined: Sep 2012
Posts: 383 |
They have an excellent/fast customer service/tech staff! Walked me through an issue one Saturday, on the water.Then had the part on Tuesday. N/C.
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Re: Power Pole service / Amazing!!!!!!!!!!!!!
[Re: Diesel Doctor]
#11932932
11/14/16 09:16 AM
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Joined: Oct 2016
Posts: 162
OliverBassin
Outdoorsman
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Outdoorsman
Joined: Oct 2016
Posts: 162 |
That makes a great company
Why so complicated?
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Re: Power Pole service / Amazing!!!!!!!!!!!!!
[Re: Diesel Doctor]
#11938697
11/17/16 06:52 PM
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Joined: Aug 2004
Posts: 3,633
Allen Bass Fisher
TFF Team Angler
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TFF Team Angler
Joined: Aug 2004
Posts: 3,633 |
A month or so ago I noticed the top bolt to the PP bracket had sheared off. I called them and they asked for the serial number. Mine is from 2010...before they put serial numbers on them. I had to describe it to them and they concluded mine was a Power Pro Pro. The sent my a new set of bolts, with detailed instructions on how to replace them no charge via FedEx! My pole is 6 years old, way out of warantee.
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Re: Power Pole service / Amazing!!!!!!!!!!!!!
[Re: Diesel Doctor]
#11942579
11/20/16 12:45 PM
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Joined: Jun 2002
Posts: 3,861
jackiekennedyfishingguide
TFF Team Angler
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TFF Team Angler
Joined: Jun 2002
Posts: 3,861 |
Mine is serial #0149, so one of the very early models, and has been repaired a few times. PowerPole has the best customer service in the industry. Fair, reasonable, and excellent service. Mr.Terry Tanner at Anglers Marine 903-432-0320 is a dealer and services the units.
903-603-3793 Clients or I have landed eight state record fish and eighteen water body records. TPWD Elite Angler jackiekennedyfishingguide
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