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Power Pole service / Amazing!!!!!!!!!!!!! #11928498 11/11/16 12:36 PM
Joined: Mar 2011
Posts: 424
Diesel Doctor Offline OP
Angler
OP Offline
Angler
Joined: Mar 2011
Posts: 424
I was experiencing some issues with noisy pump operation. I called their Tech line and they had me ship them in for service.

They disassembled, cleaned and update them under warranty. Return shipping was covered and they supplied new fluid also. Absolutely the best customer service I have experienced in years!

I am a Manager in the service industry and I found this refreshing to say the least. A product is only as good as the service behind it.

These folks have got it nailed!!!!!!!!!!!!!!


Eric
1998 Cobra DC 201
225 Merc EFI
HDS 12 and 9 Linked / Airman with Fish reveal
PP Pro II's
Ulterra 112
9.14 PB

Re: Power Pole service / Amazing!!!!!!!!!!!!! [Re: Diesel Doctor] #11928563 11/11/16 01:40 PM
Joined: Sep 2009
Posts: 1,220
A
Allan W Offline
Extreme Angler
Offline
Extreme Angler
A
Joined: Sep 2009
Posts: 1,220
Good to hear

Re: Power Pole service / Amazing!!!!!!!!!!!!! [Re: Diesel Doctor] #11931311 11/13/16 01:03 PM
Joined: Sep 2012
Posts: 383
JCHANDLER Offline
Angler
Offline
Angler
Joined: Sep 2012
Posts: 383
They have an excellent/fast customer service/tech staff! Walked me through an issue one Saturday, on the water.Then had the part on Tuesday. N/C.

Re: Power Pole service / Amazing!!!!!!!!!!!!! [Re: Diesel Doctor] #11932932 11/14/16 09:16 AM
Joined: Oct 2016
Posts: 162
O
OliverBassin Offline
Outdoorsman
Offline
Outdoorsman
O
Joined: Oct 2016
Posts: 162
That makes a great company


Why so complicated?
Re: Power Pole service / Amazing!!!!!!!!!!!!! [Re: Diesel Doctor] #11938697 11/17/16 06:52 PM
Joined: Aug 2004
Posts: 3,629
Allen Bass Fisher Online Content
TFF Team Angler
Online Content
TFF Team Angler
Joined: Aug 2004
Posts: 3,629
A month or so ago I noticed the top bolt to the PP bracket had sheared off. I called them and they asked for the serial number. Mine is from 2010...before they put serial numbers on them. I had to describe it to them and they concluded mine was a Power Pro Pro. The sent my a new set of bolts, with detailed instructions on how to replace them no charge via FedEx! My pole is 6 years old, way out of warantee.

Re: Power Pole service / Amazing!!!!!!!!!!!!! [Re: Diesel Doctor] #11942579 11/20/16 12:45 PM
Joined: Jun 2002
Posts: 3,861
J
jackiekennedyfishingguide Offline
TFF Team Angler
Offline
TFF Team Angler
J
Joined: Jun 2002
Posts: 3,861
Mine is serial #0149, so one of the very early models, and has been repaired a few times. PowerPole has the best customer service in the industry. Fair, reasonable, and excellent service. Mr.Terry Tanner at Anglers Marine 903-432-0320 is a dealer and services the units.


903-603-3793
Clients or I have landed eight state record fish and eighteen water body records.
TPWD Elite Angler
[Linked Image]
jackiekennedyfishingguide

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