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105193 Members
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Max Online: 36273 @ 01/23/13 02:34 PM
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#11928498 - 11/11/16 06:36 AM Power Pole service / Amazing!!!!!!!!!!!!!
Diesel Doctor Offline
Angler

Registered: 03/14/11
Posts: 278
Loc: Carrollton, Texas
I was experiencing some issues with noisy pump operation. I called their Tech line and they had me ship them in for service.

They disassembled, cleaned and update them under warranty. Return shipping was covered and they supplied new fluid also. Absolutely the best customer service I have experienced in years!

I am a Manager in the service industry and I found this refreshing to say the least. A product is only as good as the service behind it.

These folks have got it nailed!!!!!!!!!!!!!!
_________________________
Eric
1998 Cobra DC 201
225 Merc


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#11928563 - 11/11/16 07:40 AM Re: Power Pole service / Amazing!!!!!!!!!!!!! [Re: Diesel Doctor]
Allan W Offline
Extreme Angler

Registered: 09/04/09
Posts: 1183
Loc: EM Lake
Good to hear

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#11931311 - 11/13/16 07:03 AM Re: Power Pole service / Amazing!!!!!!!!!!!!! [Re: Diesel Doctor]
JCHANDLER Offline
Outdoorsman

Registered: 09/15/12
Posts: 198
They have an excellent/fast customer service/tech staff! Walked me through an issue one Saturday, on the water.Then had the part on Tuesday. N/C.

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#11932932 - 11/14/16 03:16 AM Re: Power Pole service / Amazing!!!!!!!!!!!!! [Re: Diesel Doctor]
OliverBassin Offline
Outdoorsman

Registered: 10/18/16
Posts: 162
That makes a great company
_________________________
Why so complicated?

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#11938697 - 11/17/16 12:52 PM Re: Power Pole service / Amazing!!!!!!!!!!!!! [Re: Diesel Doctor]
Allen Bass Fisher Online   content
Extreme Angler

Registered: 08/05/04
Posts: 1940
Loc: Allen, TX
A month or so ago I noticed the top bolt to the PP bracket had sheared off. I called them and they asked for the serial number. Mine is from 2010...before they put serial numbers on them. I had to describe it to them and they concluded mine was a Power Pro Pro. The sent my a new set of bolts, with detailed instructions on how to replace them no charge via FedEx! My pole is 6 years old, way out of warantee.

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#11942579 - 11/20/16 06:45 AM Re: Power Pole service / Amazing!!!!!!!!!!!!! [Re: Diesel Doctor]
jackiekennedyfishingguide Offline
TFF Team Angler

Registered: 06/20/02
Posts: 3023
Loc: Cedar Creek Lake
Mine is serial #0149, so one of the very early models, and has been repaired a few times. PowerPole has the best customer service in the industry. Fair, reasonable, and excellent service. Mr.Terry Tanner at Anglers Marine 903-432-0320 is a dealer and services the units.
_________________________
903-603-3793
Clients or I have landed eight state record fish and eighteen water body records.
TPWD Elite Angler

jackiekennedyfishingguide


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