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Forums59
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Dec 30th, 2023
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 Customer Service / Yellow Magic
#11669331
06/15/16 06:59 PM
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Joined: Mar 2014
Posts: 29
corps2010
OP
Outdoorsman
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OP
Outdoorsman
Joined: Mar 2014
Posts: 29 |
Just got off the phone with a lady from Yellow Magic and can't say enough about their customer service. I purchased a Yellow Magic the other day, took it out of the box and the tail feathers on the back completely came untied/off. She is mailing me a couple of extra tail feather hooks, no questions asked. It's hard to find great customer service nowadays, even for little things like that and they will be getting my business again. Just wanted to express my appreciation for a great company to deal with.
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Re: Customer Service / Yellow Magic
[Re: corps2010]
#11669347
06/15/16 07:06 PM
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Joined: Nov 2014
Posts: 23,370
SteezMacQueen
TFF Guru
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TFF Guru
Joined: Nov 2014
Posts: 23,370 |
So....let me get this right. You paid $17-$19 for a lure that falls apart upon opening the packaging....and they send you parts to FIX IT!!!! WTF?! They would have to send me a complete new lure. I'd be damned if I would pay that much, then have to call and get parts so I can fix their issue for them.
What they did for you was minimal , IMO. nothing to warrant praise.
Eat. Sleep. Fish.
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Re: Customer Service / Yellow Magic
[Re: SteezMacQueen]
#11669352
06/15/16 07:09 PM
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Joined: Aug 2009
Posts: 1,086
TwoLakes
Extreme Angler
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Extreme Angler
Joined: Aug 2009
Posts: 1,086 |
Come on Steez. If you buy a car with a bad tire, do you expect a new car? Removing a hook and replacing with a new hook isn't too difficult and would be much better than having to send the original to them so they could send you a new one......
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Re: Customer Service / Yellow Magic
[Re: TwoLakes]
#11669374
06/15/16 07:18 PM
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Joined: Jul 2013
Posts: 6,694
Brent S
TFF Celebrity
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TFF Celebrity
Joined: Jul 2013
Posts: 6,694 |
Come on Steez. If you buy a car with a bad tire, do you expect a new car? Removing a hook and replacing with a new hook isn't too difficult and would be much better than having to send the original to them so they could send you a new one...... I expect a couple new cars.
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Re: Customer Service / Yellow Magic
[Re: TwoLakes]
#11669384
06/15/16 07:21 PM
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Joined: Feb 2008
Posts: 15,651
bogey♂
TFF Guru
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TFF Guru
Joined: Feb 2008
Posts: 15,651 |
Come on Steez. If you buy a car with a bad tire, do you expect a new car? Removing a hook and replacing with a new hook isn't too difficult and would be much better than having to send the original to them so they could send you a new one......  I have never had an issue with any of the YM's I have. I am glad that they took care of you OP.
you know, nothing wrong with seven men who met on the internet going for a swim together
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Re: Customer Service / Yellow Magic
[Re: corps2010]
#11669574
06/15/16 08:17 PM
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Joined: Jan 2015
Posts: 1,982
bassmanrudy
Extreme Angler
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Extreme Angler
Joined: Jan 2015
Posts: 1,982 |
Sounds like got back more than what you started with and that's a "win" in my book!! They are "PRICY" but sometimes things happen and having a good customer service is a million times better than what we are all used too nowadays...
...
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Re: Customer Service / Yellow Magic
[Re: corps2010]
#11669730
06/15/16 09:22 PM
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Joined: Jan 2006
Posts: 126
teamplayer
Outdoorsman
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Outdoorsman
Joined: Jan 2006
Posts: 126 |
So let me get this straight. If SM orders a reel with a loose handle nut, the manufacturer should send a NEW reel. Come on, the YM can be made good as new by removing the hook and adding the new one. To the OP, enjoy your YM and catch a big one!!
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Re: Customer Service / Yellow Magic
[Re: corps2010]
#11670132
06/16/16 12:39 AM
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Joined: Sep 2004
Posts: 4,398
Brandon Dickenson
TFF Team Angler
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TFF Team Angler
Joined: Sep 2004
Posts: 4,398 |
Steeze is just after the attention, nothing new here.
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Re: Customer Service / Yellow Magic
[Re: Brandon Dickenson]
#11670150
06/16/16 12:47 AM
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Joined: Oct 2000
Posts: 23,386
J.P. Greeson
the janitor
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the janitor
Joined: Oct 2000
Posts: 23,386 |
Steeze is just after the attention, nothing new here.
The solution to any problem - work, love, money, whatever - is to go fishing, and the worse the problem, the longer the trip should be. --John Gierach ![[Linked Image]](https://texasfishingforum.com/forums/pics/userpics/2019/09/full-13-25328-gco.jpg)
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Re: Customer Service / Yellow Magic
[Re: corps2010]
#11670183
06/16/16 12:58 AM
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Joined: Jun 2006
Posts: 1,502
bbexotics
Extreme Angler
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Extreme Angler
Joined: Jun 2006
Posts: 1,502 |
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right.
13.66 sharelunker #341,14.59, PB from,"FORK"
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Re: Customer Service / Yellow Magic
[Re: bbexotics]
#11670198
06/16/16 01:05 AM
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Joined: Oct 2006
Posts: 13,516
Ken A.
Groovy
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Groovy
Joined: Oct 2006
Posts: 13,516 |
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right. +1 Good folks
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Re: Customer Service / Yellow Magic
[Re: bbexotics]
#11670659
06/16/16 09:58 AM
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Joined: Aug 2014
Posts: 504
RBDavis3591
Pro Angler
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Pro Angler
Joined: Aug 2014
Posts: 504 |
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right. Guess I should have complained about my Yellow Magic that lost its tail feathers out of the box. Not sure if this is a common problem but strange it happened right out of the box.
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Re: Customer Service / Yellow Magic
[Re: bbexotics]
#11670664
06/16/16 10:33 AM
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Joined: Aug 2003
Posts: 30,319
RedRanger
burro desagradable
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burro desagradable
Joined: Aug 2003
Posts: 30,319 |
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right. Yellow Magic has/had a great marketing scheme, It's a Jap. designed lure made in China. They were smart to put a high price tag on them back in the days. I have always enjoyed fishing with them
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