Main Menu
Advertisement
Affiliates
Advertisement
Newest Members
ReidGoff, Gary Roberts, Granbry, Gman.1218, Gkirk842
102694 Registered Users
Top Posters
TexDawg 82834
hopalong 74337
Pilothawk 73392
JDavis7873® 67377
FattyMcButterpants 60518
John175 ® 59853
Tritonman 56789
Derek 56400
SkeeterRonnie 52444
LoneStarSon® 52200
facebook
Forum Stats
102694 Members
61 Forums
858523 Topics
11262408 Posts

Max Online: 36273 @ 01/23/13 02:34 PM
Topic Options
#11669331 - 06/15/16 01:59 PM Customer Service / Yellow Magic
corps2010 Offline
Green Horn

Registered: 03/26/14
Posts: 5
Just got off the phone with a lady from Yellow Magic and can't say enough about their customer service. I purchased a Yellow Magic the other day, took it out of the box and the tail feathers on the back completely came untied/off. She is mailing me a couple of extra tail feather hooks, no questions asked. It's hard to find great customer service nowadays, even for little things like that and they will be getting my business again. Just wanted to express my appreciation for a great company to deal with.

Top
#11669347 - 06/15/16 02:06 PM Re: Customer Service / Yellow Magic [Re: corps2010]
SteezMacQueen Offline
TFF Team Angler

Registered: 11/02/14
Posts: 3022
Loc: Red Oak, Galveston, and Pagosa...
So....let me get this right. You paid $17-$19 for a lure that falls apart upon opening the packaging....and they send you parts to FIX IT!!!! WTF?! They would have to send me a complete new lure. I'd be damned if I would pay that much, then have to call and get parts so I can fix their issue for them.

What they did for you was minimal , IMO. nothing to warrant praise.
_________________________
Daiwa
Megabass
Lews



Top
#11669352 - 06/15/16 02:09 PM Re: Customer Service / Yellow Magic [Re: SteezMacQueen]
TwoLakes Offline
Pro Angler

Registered: 08/04/09
Posts: 653
Loc: Texarkana, AR
Come on Steez. If you buy a car with a bad tire, do you expect a new car? Removing a hook and replacing with a new hook isn't too difficult and would be much better than having to send the original to them so they could send you a new one......

Top
#11669374 - 06/15/16 02:18 PM Re: Customer Service / Yellow Magic [Re: TwoLakes]
Brent S Offline
Extreme Angler

Registered: 07/04/13
Posts: 2431
Loc: Eagle Mountain Lake
Originally Posted By: TwoLakes
Come on Steez. If you buy a car with a bad tire, do you expect a new car? Removing a hook and replacing with a new hook isn't too difficult and would be much better than having to send the original to them so they could send you a new one......


I expect a couple new cars.

Top
#11669384 - 06/15/16 02:21 PM Re: Customer Service / Yellow Magic [Re: TwoLakes]
bogey Offline
TFF Guru

Registered: 02/21/08
Posts: 14492
Loc: plano
Originally Posted By: TwoLakes
Come on Steez. If you buy a car with a bad tire, do you expect a new car? Removing a hook and replacing with a new hook isn't too difficult and would be much better than having to send the original to them so they could send you a new one......

wink

I have never had an issue with any of the YM's I have. I am glad that they took care of you OP.
_________________________




Thinking about new seats? Come check out mine before you buy. www.bassboatseats.com

Top
#11669574 - 06/15/16 03:17 PM Re: Customer Service / Yellow Magic [Re: corps2010]
bassmanrudy Offline
Angler

Registered: 01/30/15
Posts: 390
Loc: Bossier City, LA
Sounds like got back more than what you started with and that's a "win" in my book!! They are "PRICY" but sometimes things happen and having a good customer service is a million times better than what we are all used too nowadays...
_________________________
"I'd Rather Be Fishing" smile
Rudy

Top
#11669730 - 06/15/16 04:22 PM Re: Customer Service / Yellow Magic [Re: corps2010]
teamplayer Offline
Outdoorsman

Registered: 01/28/06
Posts: 84
Loc: easttx
So let me get this straight. If SM orders a reel with a loose handle nut, the manufacturer should send a NEW reel. Come on, the YM can be made good as new by removing the hook and adding the new one. To the OP, enjoy your YM and catch a big one!!

Top
#11670132 - 06/15/16 07:39 PM Re: Customer Service / Yellow Magic [Re: corps2010]
Brandon Dickenson Offline
TFF Team Angler

Registered: 09/01/04
Posts: 4313
Loc: Conroe
Steeze is just after the attention, nothing new here.

Top
#11670150 - 06/15/16 07:47 PM Re: Customer Service / Yellow Magic [Re: Brandon Dickenson]
J.P. Greeson Online   content
the janitor

Registered: 10/23/00
Posts: 16002
Loc: Scroggins, TX
Originally Posted By: Brandon Dickenson
Steeze is just after the attention, nothing new here.
_________________________
“The solution to any problem - work, love, money, whatever - is to go fishing, and the worse the problem, the longer the trip should be.” –John Gierach



LIKE the TFF on Facebook - www.facebook.com/texasfishingforum

Top
#11670183 - 06/15/16 07:58 PM Re: Customer Service / Yellow Magic [Re: corps2010]
bbexotics Offline
Extreme Angler

Registered: 06/11/06
Posts: 1297
Loc: albuquerque
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right.
_________________________
13.66 sharelunker #341,14.59, PB from,"FORK"

Top
#11670198 - 06/15/16 08:05 PM Re: Customer Service / Yellow Magic [Re: bbexotics]
Ken A. Offline
TFF Celebrity

Registered: 10/02/06
Posts: 7740
Loc: Trophy Club, TX
Originally Posted By: bbexotics
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right.


+1 Good folks

Top
#11670659 - 06/16/16 04:58 AM Re: Customer Service / Yellow Magic [Re: bbexotics]
RBDavis3591 Online   content
Outdoorsman

Registered: 08/17/14
Posts: 115
Loc: Austin
Originally Posted By: bbexotics
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right.
Guess I should have complained about my Yellow Magic that lost its tail feathers out of the box. Not sure if this is a common problem but strange it happened right out of the box.

Top
#11670664 - 06/16/16 05:33 AM Re: Customer Service / Yellow Magic [Re: bbexotics]
RedRanger Online   content
burro desagradable

Registered: 08/20/03
Posts: 20237
Loc: Frisco, Texas
Originally Posted By: bbexotics
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right.


Yellow Magic has/had a great marketing scheme, It's a Jap. designed lure made in China. They were smart to put a high price tag on them back in the days. I have always enjoyed fishing with them
_________________________



Top



© 1998-2016 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide