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#11669331 - 06/15/16 01:59 PM Customer Service / Yellow Magic
corps2010 Offline
Green Horn

Registered: 03/26/14
Posts: 9
Just got off the phone with a lady from Yellow Magic and can't say enough about their customer service. I purchased a Yellow Magic the other day, took it out of the box and the tail feathers on the back completely came untied/off. She is mailing me a couple of extra tail feather hooks, no questions asked. It's hard to find great customer service nowadays, even for little things like that and they will be getting my business again. Just wanted to express my appreciation for a great company to deal with.

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#11669347 - 06/15/16 02:06 PM Re: Customer Service / Yellow Magic [Re: corps2010]
SteezMacQueen Online   sleepy
TFF Team Angler

Registered: 11/02/14
Posts: 4620
Loc: Red Oak, Galveston, and Pagosa...
So....let me get this right. You paid $17-$19 for a lure that falls apart upon opening the packaging....and they send you parts to FIX IT!!!! WTF?! They would have to send me a complete new lure. I'd be damned if I would pay that much, then have to call and get parts so I can fix their issue for them.

What they did for you was minimal , IMO. nothing to warrant praise.
_________________________
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#11669352 - 06/15/16 02:09 PM Re: Customer Service / Yellow Magic [Re: SteezMacQueen]
TwoLakes Online   content
Pro Angler

Registered: 08/04/09
Posts: 866
Loc: Texarkana, AR
Come on Steez. If you buy a car with a bad tire, do you expect a new car? Removing a hook and replacing with a new hook isn't too difficult and would be much better than having to send the original to them so they could send you a new one......

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#11669374 - 06/15/16 02:18 PM Re: Customer Service / Yellow Magic [Re: TwoLakes]
Brent S Online   content
Extreme Angler

Registered: 07/04/13
Posts: 2943
Loc: Eagle Mountain Lake
Originally Posted By: TwoLakes
Come on Steez. If you buy a car with a bad tire, do you expect a new car? Removing a hook and replacing with a new hook isn't too difficult and would be much better than having to send the original to them so they could send you a new one......


I expect a couple new cars.
_________________________
Brent Shimanek

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#11669384 - 06/15/16 02:21 PM Re: Customer Service / Yellow Magic [Re: TwoLakes]
bogey♂ Offline
TFF Guru

Registered: 02/21/08
Posts: 15424
Loc: plano
Originally Posted By: TwoLakes
Come on Steez. If you buy a car with a bad tire, do you expect a new car? Removing a hook and replacing with a new hook isn't too difficult and would be much better than having to send the original to them so they could send you a new one......

wink

I have never had an issue with any of the YM's I have. I am glad that they took care of you OP.
_________________________


bassboatseats.com

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#11669574 - 06/15/16 03:17 PM Re: Customer Service / Yellow Magic [Re: corps2010]
bassmanrudy Offline
Pro Angler

Registered: 01/30/15
Posts: 716
Loc: Bossier City, LA
Sounds like got back more than what you started with and that's a "win" in my book!! They are "PRICY" but sometimes things happen and having a good customer service is a million times better than what we are all used too nowadays...
_________________________
"I'd Rather Be Fishing" smile
Rudy

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#11669730 - 06/15/16 04:22 PM Re: Customer Service / Yellow Magic [Re: corps2010]
teamplayer Offline
Outdoorsman

Registered: 01/28/06
Posts: 90
Loc: easttx
So let me get this straight. If SM orders a reel with a loose handle nut, the manufacturer should send a NEW reel. Come on, the YM can be made good as new by removing the hook and adding the new one. To the OP, enjoy your YM and catch a big one!!

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#11670132 - 06/15/16 07:39 PM Re: Customer Service / Yellow Magic [Re: corps2010]
Brandon Dickenson Offline
TFF Team Angler

Registered: 09/01/04
Posts: 4343
Loc: Conroe
Steeze is just after the attention, nothing new here.

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#11670150 - 06/15/16 07:47 PM Re: Customer Service / Yellow Magic [Re: Brandon Dickenson]
J.P. Greeson Online   content
the janitor

Registered: 10/23/00
Posts: 17134
Loc: Scroggins, TX
Originally Posted By: Brandon Dickenson
Steeze is just after the attention, nothing new here.
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#11670183 - 06/15/16 07:58 PM Re: Customer Service / Yellow Magic [Re: corps2010]
bbexotics Offline
Extreme Angler

Registered: 06/11/06
Posts: 1349
Loc: albuquerque
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right.
_________________________
13.66 sharelunker #341,14.59, PB from,"FORK"

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#11670198 - 06/15/16 08:05 PM Re: Customer Service / Yellow Magic [Re: bbexotics]
Ken A. Offline
TFF Celebrity

Registered: 10/02/06
Posts: 8672
Loc: Trophy Club, TX
Originally Posted By: bbexotics
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right.


+1 Good folks

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#11670659 - 06/16/16 04:58 AM Re: Customer Service / Yellow Magic [Re: bbexotics]
RBDavis3591 Offline
Outdoorsman

Registered: 08/17/14
Posts: 183
Loc: Austin
Originally Posted By: bbexotics
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right.
Guess I should have complained about my Yellow Magic that lost its tail feathers out of the box. Not sure if this is a common problem but strange it happened right out of the box.

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#11670664 - 06/16/16 05:33 AM Re: Customer Service / Yellow Magic [Re: bbexotics]
RedRanger Offline
burro desagradable

Registered: 08/20/03
Posts: 22808
Loc: Frisco, Texas
Originally Posted By: bbexotics
Yellow magic is the best top water lure,period.I know the distributor,and know they would make things right.


Yellow Magic has/had a great marketing scheme, It's a Jap. designed lure made in China. They were smart to put a high price tag on them back in the days. I have always enjoyed fishing with them
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