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#11599816 - 05/12/16 03:40 PM motorguide x5 problems
rwb9043 Offline
Outdoorsman

Registered: 06/19/14
Posts: 77
Loc: burleson tx
i purchased a new x5 from a local dealer 3/2016 after the second use the total of maybe 12hrs it stopped working completely, sent to a warranty center for repair now almost 3 weeks waiting on parts i called motorguide customer service they stated that the parts were unavailable at this time i requested a replacement they declined ... this is not not the company it once was, talk about feeling screwed!!!

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#11599866 - 05/12/16 04:26 PM Re: motorguide x5 problems [Re: rwb9043]
shut-up-and-fish Offline
TFF Celebrity

Registered: 02/08/10
Posts: 9534
Loc: Coppell Tx.

As crazy as it sounds....Parts are not yet available as the motor is in mass production. Once they get production finished then and only then will they start producing parts for stock. It is a new motor so production is priority. Hang in there as they will get you taken care of.

Which ASC did you take it to?
_________________________

www.shut-up-and-fish.com
From Sales to Installation Services and Education/Instructional Trips
it's all coming together and we have you covered @ Shut-Up-And-Fish LLC
for all your Humminbird, Minn Kota & Motorguide needs
We also stock the LiftSaver TM Bracket 972 822 9285

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#11602437 - 05/14/16 07:27 AM Re: motorguide x5 problems [Re: rwb9043]
Txmedic033 Offline
TFF Team Angler

Registered: 08/13/13
Posts: 4008
Loc: Longview, Tx
I have had nothing but good experiences with MG customer service. Sorry to hear that you are having issues.

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#11603379 - 05/14/16 08:39 PM Re: motorguide x5 problems [Re: rwb9043]
rwb9043 Offline
Outdoorsman

Registered: 06/19/14
Posts: 77
Loc: burleson tx
thanks... yes that what i have always been told so i made may purchase with confidence.. but selling a product with a warranty and not have the parts available to repair facility to make necessary repairs and cannot tell me when they might become available because they had to recall units and there behind in production. take in to account i have only owned this unit about 28 days and it been a the repair shop for 20 . i do not think asking for a replacement is being unfair (WITCH THEY DECLINED TO DO PER "BLAKE" IN CUSTOMER SERVICE)

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#11603661 - 05/15/16 03:12 AM Re: motorguide x5 problems [Re: rwb9043]
Bobby Milam Online   content
Extreme Angler

Registered: 07/13/14
Posts: 2611
Loc: Arlington
I'd be upset also if they were not able to repair it in a timely manner. You'd think under the circumstances, they'd just replace it and keep a customer satisfied rather than brush you off to try and sell to more people. I'd expect more than just a repair if I have to wait because of their lack of planning. Can you imagine buying a car and not be able to use it because they did not plan on being able to honor their warranty by having made replacement parts?

It is good to know how they operate. I'm in the market for a new tm and know not to buy from motor guide on any new products because I'm not going to spend that kind of money for something that I might have to wait on.


Edited by Bobby Milam (05/15/16 03:15 AM)

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#11607452 - 05/17/16 06:50 AM Re: motorguide x5 problems [Re: rwb9043]
Txmedic033 Offline
TFF Team Angler

Registered: 08/13/13
Posts: 4008
Loc: Longview, Tx
Originally Posted By: rwb9043
thanks... yes that what i have always been told so i made may purchase with confidence.. but selling a product with a warranty and not have the parts available to repair facility to make necessary repairs and cannot tell me when they might become available because they had to recall units and there behind in production. take in to account i have only owned this unit about 28 days and it been a the repair shop for 20 . i do not think asking for a replacement is being unfair (WITCH THEY DECLINED TO DO PER "BLAKE" IN CUSTOMER SERVICE)


Call back and ask someone else. Blake isn't the only one working there.

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#11609028 - 05/17/16 06:32 PM Re: motorguide x5 problems [Re: rwb9043]
kennerdude Offline
Pro Angler

Registered: 02/21/15
Posts: 979
Loc: CenTex
Bought our Xi5 last Spring, had it professionally installed, got home and the tm was malfunctioning right off the bat. Called MG and went through the troubleshooting process over the phone and was unable to fix the tm. MG overnighted new tm and I sent old one back on their dime. Replacement has worked flawlessly since.

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#11613360 - 05/19/16 06:30 PM Re: motorguide x5 problems [Re: rwb9043]
Jones Trolling Motor Offline
Angler

Registered: 05/01/11
Posts: 468
Loc: NE Texas/SW Arkansas
Have your service center call it in and explain the problem of not being able to get parts and the age of the trolling motor. I have seen Motorguide replace the trolling motors in this instance, but the repair center (authorized service center) needs to make the call.
_________________________

www.jonestrollingmotor.com
texarkana, Ark/Tx

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#11629700 - 05/27/16 06:16 AM Re: motorguide x5 problems [Re: rwb9043]
rwb9043 Offline
Outdoorsman

Registered: 06/19/14
Posts: 77
Loc: burleson tx
UPDATE picked it up last last Friday used it once ...still some what noiesy guess i will just live with it hopefully no more problems. anyone thinking about buying one should get on the internet and do there home work and just remember there not the company they once where had one on my my last boat no issues at all my fishing partner has a champion that he has owned at least 15 yrs with very minimal problems that i can remember.

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#11639573 - 06/01/16 08:27 AM Re: motorguide x5 problems [Re: rwb9043]
lamoon78 Offline
TFF Team Angler

Registered: 05/05/10
Posts: 4391
Loc: Livingston Tx
What kind of noise you talking about.

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