I do have a few problems.
1. They are in California. I wish they were here.
2. They need to have a 20 percent off sale once a month, not just once a year on Black Friday.
Other than that - no problems!

This..........

same as above no problems here on a bunch of orders. I guess I can not talk about any problems with talking to them as I do not believe I ever have. sorry to hear of your problems

I just received an order last week and it was perfect.

Never. landbigfish yes. this company does not update like TW. They call you a few day later saying your item is on back order or they don't have it anymore.

No problem.

It's just you

I've never had a problem with them getting an order wrong. I think that's pretty impressive given the volume of orders they fill and the huge number of very similar products they sell.

The one time I had a problem, I ordered a $50 gift card for my brother. I asked if I was getting the free tshirt or whatever they were giving away for orders of $50 or more. The guy said no, but my brother would get it when he placed his order. I told him that my brother would not use it all at once but the guy wouldn't budge. Neither one of us got a shirt (because, you know, I really needed another one!).

I have placed several orders and the only problem I ever had was a broken rod tip during shipment. Called them up they were polite and quick to help. They gave me a label to send my rod back and they sent me a brand new rod super fast. They have always sent exactly what I ordered.

I have always had them make things right but they shorted me a rod once and they have sent the wrong item to me and left out what I ordered just in the last 2 weeks. it took 3 times for them to get it right

To the guy who wishes they were here not CA-if they were you'd have to pay sales tax.

Never once had a problem with them-did get a Humminbird unit from them and it was defective and they took it right back and credited my card. Excellent customer service. My only compaint-I'm spending too much money there.

I would live there! Could you imagine walking into a store like that? I'm heading out there this week, and will be within 50 miles from there, I was thinking about stopping by.

Never had an issue. The one time I had a product issue (Helix 9 button was stuck right out of the box), they overnighted me a new one right then free of charge.

Never had a problem with TW. Not a big fan of the new website.

never