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#11789146 - 08/21/16 03:37 PM Re: USAA Insurance [Re: GW1115]
C130 Online   content
Outdoorsman

Registered: 06/26/16
Posts: 212
Loc: Magnolia, TX
I've had USAA insurance for many years on everything I own. They aren't the cheapest but they've been decent to deal with. I can tell you if you have an issue and are getting hassled don't waste your time with the entry level person and go straight to the next level. I have several family members that have been with USAA for well over 30 years, some 40 years I believe. I've been with them since 1994 and had one large claim due to a lightening strike to my home. They were great after a few initial hassles. Fortunately, I've never had to use Progressive though I've insured several trailers, dirt bikes, RV's, and by boat by them through USAA.

I will say I don't think they are as good as they used to be. Their roadside service is contracted out to a company called Agura or something like that. I just had my first blowout on a Ford F450 and the company USAA uses is terrible. They sent out some very young kid who had no idea how to change a tire in a DRW truck. He scratched my F450 aluminum wheels in several places and then couldn't even get the wheel off. It's costing them almost $1700 just for the outer wheel for the F450. I had to deal with getting the tire changed myself and I missed a full day of work. USSAA told me they had nothing to do with any of it so they weren't responsible. I told them I pay my monthly bill to usaa, not Agura. USAA would not take any responsibility whatsoever. After days of arguing and numerous phone calls, emails, documentation, photos, etc. I am getting a check to replace the wheel, at least it's supposed to be on the way.

Another lesson learned is to video tape every single thing so you have proof. Too many people will lie and try to screw you out of every penny they can. Companies change their tune really quick when you show them video and threaten to sue them.


Edited by C130 (08/21/16 03:43 PM)
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#11841636 - 09/21/16 04:27 PM Re: USAA Insurance [Re: GW1115]
E5Zero Online   content
Extreme Angler

Registered: 08/13/07
Posts: 1926
Loc: Downtown Tomball, Texas
As a military brat I decided to take a look at USAA about making the switch. We went through everything and it was all good until I was asked if we had any pets. I said yes a dog. Has it ever bitten anyone? Well about 7 years ago my 2 year old niece startled the dog who was asleep under a blanket by kissing him on the nose, the dog snapped and got her on the lip, nothing major, just a nip. Upon sharing this the tone of the conversation changed dramatically and I was told they could not cover my home and was transferred to a Foremost rep. I declined to proceed any further. I asked the guy, so what if I had lied? I was disappointed because of all the good I had heard about them. Kind of sucked.
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#12074073 - 02/02/17 09:47 PM Re: USAA Insurance [Re: GW1115]
lunkerloser Offline
Angler

Registered: 01/12/06
Posts: 309
Loc: Burleson
I am the rare exception it appears. USAA treated me like a piece of dog $hit. I was completely honest with them. In hindsight I should have lied.

Its easy for an insurance company to deny the claim to see if you have the bucks and the patience to fight them. Its rigged against the customer.

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