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Boats...it comes down to customer service
#11512987
03/31/16 04:31 AM
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Joined: Dec 2014
Posts: 192
Creekhead
OP
Outdoorsman
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OP
Outdoorsman
Joined: Dec 2014
Posts: 192 |
For all of you who have bought or plan on buying a new high end bass boat, do you agree it all comes down to customer service? I am sure some will have strong opinions on this post but, at the end of the day (or year) can you count on our dealer or OEM? Personally I bought a Triton 21TRX with a 250 Mercury and I couldn't be more happy with the customer service starting from Earl on down. Would like to hear some opinions...
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Re: Boats...it comes down to customer service
[Re: Creekhead]
#11512994
03/31/16 04:44 AM
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Joined: Jun 2012
Posts: 1,390
Andrew Y'Barbo
Extreme Angler
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Extreme Angler
Joined: Jun 2012
Posts: 1,390 |
Proof is in the puddin. Bass Cat has the JD Powers trophies. However, your dealer can mean the most to you.
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Re: Boats...it comes down to customer service
[Re: Creekhead]
#11513195
03/31/16 12:27 PM
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Joined: Apr 2010
Posts: 26,150
patriot07
TFF Guru
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TFF Guru
Joined: Apr 2010
Posts: 26,150 |
Interesting. We bought a 1997 Triton new and still own it and have never needed any customer service. Glad to hear they're taking good care of folks though.
Life can only be understood backwards; but it must be lived forwards. - Soren Kierkegaard
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Re: Boats...it comes down to customer service
[Re: Creekhead]
#11513216
03/31/16 12:35 PM
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Joined: Jun 2013
Posts: 3,155
bush hog
TFF Team Angler
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TFF Team Angler
Joined: Jun 2013
Posts: 3,155 |
There are so many horror stories out there about warranty/repair issues that "yes", customer service is a very important aspect when your fixing to plop down a years wages for a boat. I think boat manufacturers are realizing that if they don't back up their product then before long they wont' have a product to back up.
To whom much is given, much is required.
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Re: Boats...it comes down to customer service
[Re: Creekhead]
#11513219
03/31/16 12:37 PM
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Joined: Oct 2007
Posts: 19,756
Huckleberry
TFF Guru
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TFF Guru
Joined: Oct 2007
Posts: 19,756 |
I'm with patriot07. I like boats that don't need customer service.
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Re: Boats...it comes down to customer service
[Re: Huckleberry]
#11513231
03/31/16 12:43 PM
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Joined: Aug 2003
Posts: 30,319
RedRanger
burro desagradable
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burro desagradable
Joined: Aug 2003
Posts: 30,319 |
I'm with patriot07. I like boats that don't need customer service. Same here.........
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Re: Boats...it comes down to customer service
[Re: RedRanger]
#11513272
03/31/16 01:02 PM
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Joined: Jan 2007
Posts: 14,628
Happykamper
TFF Guru
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TFF Guru
Joined: Jan 2007
Posts: 14,628 |
I will give you some customer service, Triton has recalled some 250 2014 boats because of a hull problem, my boat is perfect but they are replacing it anyway, they are going to install all of your electronics, motors, whatever you have on your old boat will go onto your 2017 boat, pretty awesome of them to do that. So customer service is very important and having a great dealer is also very important, mine quit handling bass boats so I am looking for a new one, I was actually going to change brands until this deal came up because no dealer real close.
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Re: Boats...it comes down to customer service
[Re: Creekhead]
#11513275
03/31/16 01:03 PM
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Joined: Jan 2007
Posts: 14,628
Happykamper
TFF Guru
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TFF Guru
Joined: Jan 2007
Posts: 14,628 |
For all of you who have bought or plan on buying a new high end bass boat, do you agree it all comes down to customer service? I am sure some will have strong opinions on this post but, at the end of the day (or year) can you count on our dealer or OEM? Personally I bought a Triton 21TRX with a 250 Mercury and I couldn't be more happy with the customer service starting from Earl on down. Would like to hear some opinions... What year model ? All 2014 and some 2015 are being recalled.
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