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#11512987 - 03/30/16 11:31 PM Boats...it comes down to customer service
Creekhead Offline
Outdoorsman

Registered: 12/18/14
Posts: 91
For all of you who have bought or plan on buying a new high end bass boat, do you agree it all comes down to customer service? I am sure some will have strong opinions on this post but, at the end of the day (or year) can you count on our dealer or OEM? Personally I bought a Triton 21TRX with a 250 Mercury and I couldn't be more happy with the customer service starting from Earl on down. Would like to hear some opinions...

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#11512994 - 03/30/16 11:44 PM Re: Boats...it comes down to customer service [Re: Creekhead]
Andrew Y'Barbo Offline
Extreme Angler

Registered: 06/25/12
Posts: 1353
Loc: Lufkin Texas
Proof is in the puddin. Bass Cat has the JD Powers trophies. However, your dealer can mean the most to you.

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#11513195 - 03/31/16 07:27 AM Re: Boats...it comes down to customer service [Re: Creekhead]
patriot07 Offline
TFF Guru

Registered: 04/20/10
Posts: 18628
Loc: chateau d'if
Interesting. We bought a 1997 Triton new and still own it and have never needed any customer service. Glad to hear they're taking good care of folks though.
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Life can only be understood backwards; but it must be lived forwards.
- Soren Kierkegaard

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#11513216 - 03/31/16 07:35 AM Re: Boats...it comes down to customer service [Re: Creekhead]
bush hog Offline
Extreme Angler

Registered: 06/12/13
Posts: 2367
Loc: Beckville, TX
There are so many horror stories out there about warranty/repair issues that "yes", customer service is a very important aspect when your fixing to plop down a years wages for a boat. I think boat manufacturers are realizing that if they don't back up their product then before long they wont' have a product to back up.

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#11513219 - 03/31/16 07:37 AM Re: Boats...it comes down to customer service [Re: Creekhead]
Huckleberry Offline
TFF Guru

Registered: 10/10/07
Posts: 17200
Loc: Lake Gaston, VA
I'm with patriot07. I like boats that don't need customer service.

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#11513231 - 03/31/16 07:43 AM Re: Boats...it comes down to customer service [Re: Huckleberry]
RedRanger Offline
burro desagradable

Registered: 08/20/03
Posts: 22808
Loc: Frisco, Texas
Originally Posted By: Huckleberry
I'm with patriot07. I like boats that don't need customer service.


Same here.........
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#11513272 - 03/31/16 08:02 AM Re: Boats...it comes down to customer service [Re: RedRanger]
Happykamper Offline
TFF Celebrity

Registered: 01/20/07
Posts: 8236
Loc: Southlake, Texas
I will give you some customer service, Triton has recalled some 250 2014 boats because of a hull problem, my boat is perfect but they are replacing it anyway, they are going to install all of your electronics, motors, whatever you have on your old boat will go onto your 2017 boat, pretty awesome of them to do that. So customer service is very important and having a great dealer is also very important, mine quit handling bass boats so I am looking for a new one, I was actually going to change brands until this deal came up because no dealer real close.
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#11513275 - 03/31/16 08:03 AM Re: Boats...it comes down to customer service [Re: Creekhead]
Happykamper Offline
TFF Celebrity

Registered: 01/20/07
Posts: 8236
Loc: Southlake, Texas
Originally Posted By: Creekhead
For all of you who have bought or plan on buying a new high end bass boat, do you agree it all comes down to customer service? I am sure some will have strong opinions on this post but, at the end of the day (or year) can you count on our dealer or OEM? Personally I bought a Triton 21TRX with a 250 Mercury and I couldn't be more happy with the customer service starting from Earl on down. Would like to hear some opinions...


What year model ? All 2014 and some 2015 are being recalled.
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