Main Menu
Advertisement
Affiliates
Advertisement
Newest Members
hillcountrybass, Linda Robert, Gnhattien, Robert black, Calexander
102726 Registered Users
Top Posters
TexDawg 82877
hopalong 74397
Pilothawk 73441
JDavis7873® 67377
FattyMcButterpants 60518
John175 ® 59900
Tritonman 56835
Derek 56429
SkeeterRonnie 52463
LoneStarSon® 52225
facebook
Forum Stats
102726 Members
61 Forums
859211 Topics
11271824 Posts

Max Online: 36273 @ 01/23/13 02:34 PM
Topic Options
#11476138 - 03/14/16 09:45 AM Motorguide customer service
Txmedic033 Online   content
TFF Team Angler

Registered: 08/13/13
Posts: 3669
Loc: Longview, Tx
I called because I broke the plastic piece on the back of my Xi5 remote where the lanyard attaches. I wanted to get another housing for the remote, but they don't stock that part. I was never put on hold and Blake at MG asked for my address and said that a brand new $150 remote would be mailed out today at no cost. The entire phone call was under 4 minutes. It's a welcome change from most companies that put you on terminal hold and you are lucky to speak with human being that speaks good english.

Top
#11476745 - 03/14/16 01:38 PM Re: Motorguide customer service [Re: Txmedic033]
D. Ray Offline
Green Horn

Registered: 04/29/13
Posts: 19
Loc: Keller, Tx
I just bought an XI5 - no remote in the box. I called MG 2PM on a Thursday it came in the mail the next Monday. Also, filled out my rebate on line and got my check in less than a week. smile

Top
#11477230 - 03/14/16 05:01 PM Re: Motorguide customer service [Re: D. Ray]
Txmedic033 Online   content
TFF Team Angler

Registered: 08/13/13
Posts: 3669
Loc: Longview, Tx
Originally Posted By: D. Ray
I just bought an XI5 - no remote in the box. I called MG 2PM on a Thursday it came in the mail the next Monday. Also, filled out my rebate on line and got my check in less than a week. smile


I'm pretty impressed by them. Did you purchase a Pinpoint Gateway for your yet? I have an extra that I know I can beat anyone else's prices on.

Top
#11477346 - 03/14/16 06:01 PM Re: Motorguide customer service [Re: Txmedic033]
wallyandre Online   content
Outdoorsman

Registered: 11/18/15
Posts: 34
Originally Posted By: Txmedic033
Originally Posted By: D. Ray
I just bought an XI5 - no remote in the box. I called MG 2PM on a Thursday it came in the mail the next Monday. Also, filled out my rebate on line and got my check in less than a week. smile


I'm pretty impressed by them. Did you purchase a Pinpoint Gateway for your yet? I have an extra that I know I can beat anyone else's prices on.


If D.Ray is not interested can you send me by pm the price you want for it?
Thanks

Top
#11574675 - 04/29/16 09:51 PM Re: Motorguide customer service [Re: Txmedic033]
CypertJ Offline
Angler

Registered: 11/22/08
Posts: 263
Loc: Canton, Tx
I'm glad to hear this! Mine broke as well and I was debating on whether it would be easier to call the dealer or call MG.
_________________________
You can kill a fly with a sledgehammer,
But do you really need to son???

Top



© 1998-2016 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide