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#11476138 - 03/14/16 09:45 AM Motorguide customer service
Txmedic033 Offline
TFF Team Angler

Registered: 08/13/13
Posts: 4088
Loc: Longview, Tx
I called because I broke the plastic piece on the back of my Xi5 remote where the lanyard attaches. I wanted to get another housing for the remote, but they don't stock that part. I was never put on hold and Blake at MG asked for my address and said that a brand new $150 remote would be mailed out today at no cost. The entire phone call was under 4 minutes. It's a welcome change from most companies that put you on terminal hold and you are lucky to speak with human being that speaks good english.

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#11476745 - 03/14/16 01:38 PM Re: Motorguide customer service [Re: Txmedic033]
D. Ray Offline
Outdoorsman

Registered: 04/29/13
Posts: 32
Loc: Keller, Tx
I just bought an XI5 - no remote in the box. I called MG 2PM on a Thursday it came in the mail the next Monday. Also, filled out my rebate on line and got my check in less than a week. smile

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#11477230 - 03/14/16 05:01 PM Re: Motorguide customer service [Re: D. Ray]
Txmedic033 Offline
TFF Team Angler

Registered: 08/13/13
Posts: 4088
Loc: Longview, Tx
Originally Posted By: D. Ray
I just bought an XI5 - no remote in the box. I called MG 2PM on a Thursday it came in the mail the next Monday. Also, filled out my rebate on line and got my check in less than a week. smile


I'm pretty impressed by them. Did you purchase a Pinpoint Gateway for your yet? I have an extra that I know I can beat anyone else's prices on.

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#11477346 - 03/14/16 06:01 PM Re: Motorguide customer service [Re: Txmedic033]
wallyandre Offline
Outdoorsman

Registered: 11/18/15
Posts: 43
Originally Posted By: Txmedic033
Originally Posted By: D. Ray
I just bought an XI5 - no remote in the box. I called MG 2PM on a Thursday it came in the mail the next Monday. Also, filled out my rebate on line and got my check in less than a week. smile


I'm pretty impressed by them. Did you purchase a Pinpoint Gateway for your yet? I have an extra that I know I can beat anyone else's prices on.


If D.Ray is not interested can you send me by pm the price you want for it?
Thanks

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#11574675 - 04/29/16 09:51 PM Re: Motorguide customer service [Re: Txmedic033]
CypertJ Offline
Angler

Registered: 11/22/08
Posts: 263
Loc: Canton, Tx
I'm glad to hear this! Mine broke as well and I was debating on whether it would be easier to call the dealer or call MG.
_________________________
You can kill a fly with a sledgehammer,
But do you really need to son???

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