Hey guys I'd like your opinions. So last month I bought a brand new HDS 12 Gen 2 touch and installed it on my Skeeter. I have been trying to figure out how to adjust panel sizes and so on, when I noticed my unit didn't have the pull down hidden menu like it was showing in the manual. I started looking more into it, and noticed mine was quite a bit different than what the manual was showing. I thought that maybe my software was just out of date if my unit had been sitting in the warehouse for a while, so I downloaded the latest update and installed it on the unit, and while I was there I decided to go ahead and register my unit. I got the serial number off of the actual unit (box was in the attic) and input it on the website. It kept telling me that the serial number was not recognized. I then went and got the box, and noticed the serial number on the box was completely different than the serial number on the unit. The unit was bought from BOE Marine and was sold as a brand new unit, not a refurb. That being said, do you guys think I should contact BOE Marine first and take it up with them, or just go to Lowrance?

Call BOE and get it straightened out through them before calling Lowrance.

Gman

Answered on the other forum too. But first off, make sure you are comparing the serial number on the box and the serial number on the BOTTOM of the graph. The serial number in the "about" menu is not the serial number, it's used for a mapping program.


And as far as menus not matching the book? That's because the updates changed all of that. The new menu location is located in the power button, you should have seen it upon powering down your graph.

ok then, nevermind. The numbers match up. Is there an updated manual for the new update? The one on the Lowrance website appeared to be the one I have. Thanks for the help grout.

No updated manual. There is an online manual and you can save it to your graph. It might even already be in the graph, I don't recall right now. I just learn it by trial & error.