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#11365758 - 01/23/16 06:26 PM Customer Service At Accademy
DataHawk Offline
Angler

Registered: 07/15/14
Posts: 404
Loc: Victoria Texas
Had a fishing reel that the bail had come off on the pickup end. About a year old and used and abuse. Took it back to Academy and no questions asked just go get another one. Well it is discontinued so picked another similar. Get back to customer service and the girl says there is a price difference of a penny. I don't have a penny on me so the guy behind me pays the 1 cent. Good customer service and easy exchange. No receipt or anything just the reel.


Edited by DataHawk (01/23/16 06:27 PM)
_________________________
My personal best is still swimming out there just getting bigger. One of these days I will quit feeding it.

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#11366016 - 01/23/16 09:04 PM Re: Customer Service At Accademy [Re: DataHawk]
toddfish Offline
Extreme Angler

Registered: 02/13/10
Posts: 1037
Loc: East Montgomery County
thumb

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#11366263 - 01/24/16 02:45 AM Re: Customer Service At Accademy [Re: DataHawk]
cbag1 Offline
Pro Angler

Registered: 03/11/05
Posts: 562
Loc: New Braunfels
Good to know they are like that.

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#11366268 - 01/24/16 03:44 AM Re: Customer Service At Accademy [Re: DataHawk]
Kyle405 Offline
Outdoorsman

Registered: 06/26/15
Posts: 230
Loc: Mansfield, TX.
They are good peeps. I knew one of their higher ups when he had a house on Granbury. They are all about making customers happy in hopes they will come back to buy more.

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#11366287 - 01/24/16 05:31 AM Re: Customer Service At Accademy [Re: DataHawk]
Luke57 Offline
Extreme Angler

Registered: 04/06/09
Posts: 1381
Loc: Aledo Tx
Good customer service but she really wanted a penny?
_________________________
Save our planet it's the only one with beer

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#11366409 - 01/24/16 08:31 AM Re: Customer Service At Accademy [Re: DataHawk]
Jignpig65 Offline
Angler

Registered: 09/27/15
Posts: 315
Loc: Paris Texas
Discontinued, no receipt, price difference? Sounds like great service? Very few major chains like that.

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#11366464 - 01/24/16 09:01 AM Re: Customer Service At Accademy [Re: DataHawk]
fishinman Offline
Extreme Angler

Registered: 12/12/01
Posts: 1536
Loc: Texas
Glad it worked out...
Tried to buy a tripod deer stand last spring on clearance at Academy...Needed to run home and get truck to haul it (45 min round trip) ... Wouldn't even let me pay for it and hold it till I got back... "Not store policy"...
Lost out on a good deal...oh well...

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#11367004 - 01/24/16 02:31 PM Re: Customer Service At Accademy [Re: DataHawk]
Kevin R. Offline
Pro Angler

Registered: 03/22/13
Posts: 759
Loc: Crossroads Texas
They have always taken care of me on things like that.

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#11367214 - 01/24/16 04:20 PM Re: Customer Service At Accademy [Re: DataHawk]
kickingback Offline
Pro Angler

Registered: 08/13/13
Posts: 839
Loc: Texas
Love Academy. I do the same all the time without receipt and no questions! I have a pair of waders I paid $50 for a pair of waders and have exchanged them three times whenever I got a leak. Great service!


Edited by kickingback (01/24/16 04:20 PM)
_________________________
USAF Retired and Fishing!


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#11368051 - 01/24/16 09:29 PM Re: Customer Service At Accademy [Re: DataHawk]
Roll Tide Ranger Offline
Angler

Registered: 01/08/07
Posts: 386
Loc: Krum, TX.
Love Academy!! I bought a Falcon Bucoo rod from there and didn't really inspect it like I should have and discovered when I went to put a reel on it that it was broken and someone had obviously returned it because they used a sharpie to color the broken part. I thought for sure I had lost that $130 but I took it back and told them what I found and they didn't even hesitate telling me to walk back and get another one.

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#11368344 - 01/25/16 07:27 AM Re: Customer Service At Accademy [Re: fishinman]
YAKaddict Offline
Pro Angler

Registered: 11/02/14
Posts: 502
Loc: Plano
Originally Posted By: fishinman
Glad it worked out...
Tried to buy a tripod deer stand last spring on clearance at Academy...Needed to run home and get truck to haul it (45 min round trip) ... Wouldn't even let me pay for it and hold it till I got back... "Not store policy"...
Lost out on a good deal...oh well...


I work there, next time have them put a hold tag on it next time. Most of the time it will be held for 24 hrs.

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