Main Menu
Advertisement
Affiliates
Advertisement
Newest Members
bass steve, Cohanky, Bryce Mitchell, beverage202, Flounder Grey
104052 Registered Users
Top Posters
TexDawg 84266
hopalong 76103
Pilothawk 74259
JDavis7873® 67381
John175 ® 62243
FattyMcButterpants 60649
Tritonman 57332
Derek 57204
SkeeterRonnie 52735
LoneStarSon® 52608
facebook
Forum Stats
104052 Members
61 Forums
833816 Topics
11910858 Posts

Max Online: 36273 @ 01/23/13 02:34 PM
Topic Options
#11362991 - 01/22/16 10:53 AM Great Customer Service!
BCJ Offline
Angler

Registered: 02/14/11
Posts: 345
Loc: Flint, TX
Pardon the length. We hit a stump on Fork and had to have my lower unit replaced. Picked my boat up from Nautical Mile Marine last Wednesday after the repair. Took it out for break in on Thursday. 45 minutes in and the new lower unit started making noise in forward. Loaded it up and took it back to shop. Something wrong with new SEI lower unit. Disappointing. Here is where the great customer service comes in. Nautical Mile sent the unit back expedited. While SEI's warranty policy can be debated (have to send the broken unit back for inspection before repairing or replacing) I was able to get it turned around and a new unit headed back to me for installation today. In the meantime Nautical Mile Marine Offered to take a unit off another motor to get me going for my tournament this weekend. They went over and above and SEI went the extra mile to help me out. Good to know there is still some great customer service out there today.


Edited by BCJ (01/22/16 01:02 PM)
_________________________

Top
#11363751 - 01/22/16 03:56 PM Re: Great Customer Service! [Re: BCJ]
skeeterfan Offline
Outdoorsman

Registered: 11/11/15
Posts: 125
Good to hear compliments on CS.

Top
#11364619 - 01/22/16 11:26 PM Re: Great Customer Service! [Re: BCJ]
whitecapping Offline
Angler

Registered: 10/01/03
Posts: 343
Good to know.
_________________________
<><

Top



© 1998-2017 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide