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Max Online: 36273 @ 01/23/13 02:34 PM
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#11253680 - 11/30/15 08:49 AM HDS9 Gen 2 Touch Screen Cracked
Jkrez Offline
Outdoorsman

Registered: 01/19/14
Posts: 241
Loc: Kingwood, TX
6th Sense Crankbait vs Lowrance HDS-9 Touch = Crankbait wins.

The screen is cracked pretty bad. The unit will power up and change screens with the buttons, but it will not recognize finger touches. So pretty much the unit is unusable as I can't power it up and hit the 'accept' button to accept all the disclaimer [censored].

I called Lowrance and they won't fix it; they will only replace it, at my expense of course.

Does anyone know where I can send it to get repaired? I don't know much about them, but I'd think it would be just the screen that needs replaced.

I bought the unit new in May-ish of 2015. Serial # is 105875403.

Thank you

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#11253707 - 11/30/15 08:58 AM Re: HDS9 Gen 2 Touch Screen Cracked [Re: Jkrez]
shut-up-and-fish Online   content
TFF Celebrity

Registered: 02/08/10
Posts: 9535
Loc: Coppell Tx.

Got to love Lowrance customer service...I don't know of anyone that makes that type repair other than doing what Lowrance says. You should be able to send it in and they replace the display and return it to you (at your expense of course) Cracked display isn't covered under warranty. You shouldn't have to buy another whole unit.

P.S. the one they will send you back will be a refurbished unit just so you won't be surprised.
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#11253712 - 11/30/15 08:59 AM Re: HDS9 Gen 2 Touch Screen Cracked [Re: Jkrez]
Jkrez Offline
Outdoorsman

Registered: 01/19/14
Posts: 241
Loc: Kingwood, TX
I asked if they'll just service it, and he said no. I don't understand how I can't pay for it to be fixed.

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#11253977 - 11/30/15 10:49 AM Re: HDS9 Gen 2 Touch Screen Cracked [Re: Jkrez]
UJC Online   content
Extreme Angler

Registered: 01/12/07
Posts: 1950
Loc: Plano, TX
Contact Boris Marine. Talk to him and see if he can do something. If you're a member of Crappie Anglers of Texas, let him know you're a member.

Another possible option is to look on eBay or like site for an identical unit for parts only. And have Boris (if they do this sort of thing) fix it for you. Or, try it yourself.

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#11315791 - 01/01/16 07:04 AM Re: HDS9 Gen 2 Touch Screen Cracked [Re: Jkrez]
Gamblinman Online   content
Extreme Angler

Registered: 11/26/02
Posts: 2555
Loc: Yantis, TX
Pony up the bucks and replace the unit. Went through this last year. No one can fix or replace the screen.
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#11315795 - 01/01/16 07:20 AM Re: HDS9 Gen 2 Touch Screen Cracked [Re: Jkrez]
Wayne P. Online   content
TFF Team Angler

Registered: 11/16/10
Posts: 3679
Loc: Charlottesville, Va
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#11317121 - 01/01/16 08:06 PM Re: HDS9 Gen 2 Touch Screen Cracked [Re: Jkrez]
big fish2 Offline
Pro Angler

Registered: 02/11/10
Posts: 959
Loc: Texas
I saw a screen and a few other parts on Ebay once for a 12. You might try looking it might not hurt. Replacing the inners of these units looks fairly easy.

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#11317261 - 01/01/16 08:54 PM Re: HDS9 Gen 2 Touch Screen Cracked [Re: Jkrez]
Bobby Milam Online   content
Extreme Angler

Registered: 07/13/14
Posts: 2613
Loc: Arlington
Too bad it's a touchscreen. I've seen others that have had the screen crack and Lowrance wouldn't repair so they bought acrylic sheet at homedepot and replaced it themselves. It's a longshot but I'd contact someone locally who repairs cell phone and tablet screens and see if they had access to something that would work.

I can understand not warranting it but they should let you pay for a replacement screen. It's good to know they aren't covered when shopping for another brand.

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#11317273 - 01/01/16 08:57 PM Re: HDS9 Gen 2 Touch Screen Cracked [Re: Jkrez]
Jkrez Offline
Outdoorsman

Registered: 01/19/14
Posts: 241
Loc: Kingwood, TX
This issue has been resolved.

Thank you everyone

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#11318155 - 01/02/16 11:51 AM Re: HDS9 Gen 2 Touch Screen Cracked [Re: Jkrez]
wallyandre Offline
Outdoorsman

Registered: 11/18/15
Posts: 42
What was the solution?

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