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Max Online: 36273 @ 01/23/13 02:34 PM
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#11204761 - 11/04/15 07:22 AM Recall Notice
KingwoodCat Offline
TFF Guru

Registered: 10/30/04
Posts: 37490
Loc: Broaddus TX
So I took my Ram in for a Recall to replace Tie-Rods. The Dealer says they like to re-align the front end when they replace tie rods. Makes sense to me. Cost is $100.
So why should I have to pay for the alignment? It was aligned BEFORE they did the recall. Service Rep just laughs. That's why the dealer does not get my service business.
_________________________
"Any man who thinks he can be happy and prosperous by letting the government take care of him had better take a look at the American Indian".

Henry Ford

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#11204764 - 11/04/15 07:25 AM Re: Recall Notice [Re: KingwoodCat]
Ranger Z21 Offline
TFF Team Angler

Registered: 06/12/04
Posts: 3644
Loc: Shady Shores, TX.
That's not correct. The alignment should be covered under the recall. Report them to Dodge and you will get your money back from them.
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#11205011 - 11/04/15 09:31 AM Re: Recall Notice [Re: KingwoodCat]
dustman_stx Offline
Outdoorsman

Registered: 04/12/11
Posts: 125
Sounds like they are double dipping to me.

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#11205376 - 11/04/15 12:42 PM Re: Recall Notice [Re: KingwoodCat]
Stump jumper Online   content
TFF Celebrity

Registered: 04/19/04
Posts: 7240
Loc: Rockwall
BS, alignment should be standard procedure when replacing tie rods. Dealers suck

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#11205931 - 11/04/15 06:22 PM Re: Recall Notice [Re: KingwoodCat]
Couples Team Online   content
Outdoorsman

Registered: 05/02/13
Posts: 248
Loc: Lindale
I can promise you, they were not supposed to have charged you for that! Get your money back! If you can send me the info on the truck, then I can send you a copy of the recall where it states that the alignment is included!

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#11206616 - 11/05/15 06:29 AM Re: Recall Notice [Re: Couples Team]
KingwoodCat Offline
TFF Guru

Registered: 10/30/04
Posts: 37490
Loc: Broaddus TX
Originally Posted By: Couples Team
I can promise you, they were not supposed to have charged you for that! Get your money back! If you can send me the info on the truck, then I can send you a copy of the recall where it states that the alignment is included!


2008 Ram 2500 4wd . I think my wife threw away the recall notice.
_________________________
"Any man who thinks he can be happy and prosperous by letting the government take care of him had better take a look at the American Indian".

Henry Ford

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#11209857 - 11/06/15 05:05 PM Re: Recall Notice [Re: KingwoodCat]
Couples Team Online   content
Outdoorsman

Registered: 05/02/13
Posts: 248
Loc: Lindale
^^^I sent you an e-mail!

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#11216494 - 11/10/15 10:20 AM Re: Recall Notice [Re: KingwoodCat]
TX0303 Online   content
Outdoorsman

Registered: 03/19/15
Posts: 117
Loc: WilCo
http://www.dodgeproblems.com
You can look up the recall here.

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#11217455 - 11/10/15 07:09 PM Re: Recall Notice [Re: KingwoodCat]
KingwoodCat Offline
TFF Guru

Registered: 10/30/04
Posts: 37490
Loc: Broaddus TX
Got it done. No charge for the alignment after I talked to Fiat-Chrysler outside the dealership.
_________________________
"Any man who thinks he can be happy and prosperous by letting the government take care of him had better take a look at the American Indian".

Henry Ford

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#11219237 - 11/11/15 05:22 PM Re: Recall Notice [Re: KingwoodCat]
Nathan "Bull" Montgomery Online   content
TFF Celebrity

Registered: 02/23/11
Posts: 5801
Loc: Fort Worth, Tx.
I have to agree with others sounds like the service advisors was trying to double dip. Id stay away from that dealership. Obviously don't care about their customers there. That is just flat out wrong!

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#11221944 - 11/13/15 08:54 AM Re: Recall Notice [Re: KingwoodCat]
patriot07 Offline
TFF Guru

Registered: 04/20/10
Posts: 17721
Loc: chateau d'if
That's why they call them stealerships.

Some recalls don't cover 100% of the cost though. My GM dashboard issue had parts covered but not labor due to the high mileage on my vehicle.

On tie rod replacement, they should obviously cover an alignment though.
_________________________
Life can only be understood backwards; but it must be lived forwards.
- Soren Kierkegaard

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#11226599 - 11/16/15 08:28 AM Re: Recall Notice [Re: Nathan "Bull" Montgomery]
KingwoodCat Offline
TFF Guru

Registered: 10/30/04
Posts: 37490
Loc: Broaddus TX
Originally Posted By: Nathan "Bull" Montgomery
I have to agree with others sounds like the service advisors was trying to double dip. Id stay away from that dealership. Obviously don't care about their customers there. That is just flat out wrong!


The ONLY time my truck goes to a dealership is for recall stuff. I learned my lesson. That said, there is more to the story. I pick the truck up, drive home, get out of the truck and notice a scratch on the driver side rear door that was not there when I took the truck in. The porter conveniently stood between me and the door when he brought the truck out. Anyway, I get home, notice the scratched door and drove right back to the dealership. I was ready to do battle, but they did not argue one bit about it. They called a body man back in (this is about 630 PM) and had him buff out the scratch before I took it home. Of course I did not get home till about 9pm. That should be the last time that dealership ever sees my truck.
_________________________
"Any man who thinks he can be happy and prosperous by letting the government take care of him had better take a look at the American Indian".

Henry Ford

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