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Max Online: 36273 @ 01/23/13 02:34 PM
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#11203137 - 11/03/15 09:39 AM Hydrowave
Mulkey Online   content
Extreme Angler

Registered: 10/01/12
Posts: 1725
Loc: North Garland
I took my Hydrowave off the boat the other day and notice that a screw was loose inside. Since I wasn't that far from them, I decide to stop by and have them check it out. No question ask, they just hand me a new one and gave my a tour of the place.

I was really surprised they took that much care of me, knowing that I was just a local fisherman and not a pro. Just that I would share this.
_________________________
Fish long, Fish Hard, Fish all day, Fish everyday...
SKEETER,AIN'T NEVER SCARED

www.rayhubbardbassclub.com
www.topbaits.com
www.halofishing.com
www.swaggertackle.com
MobiusMarineLEDS

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#11203233 - 11/03/15 10:18 AM Re: Hydrowave [Re: Mulkey]
Karl Dietz Online   content
Pro Angler

Registered: 07/07/13
Posts: 950
Loc: Weatherford & Lake Fork, Texas
Good on them!
_________________________
Karl Dietz
2015 BassCat Cougar/250 Mercury ProXS
2 HB Helix 12's


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#11203286 - 11/03/15 10:56 AM Re: Hydrowave [Re: Mulkey]
arbassangler78 Offline
Outdoorsman

Registered: 12/20/14
Posts: 40
flehan

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#11203437 - 11/03/15 12:21 PM Re: Hydrowave [Re: Mulkey]
JohnButte Offline
Pro Angler

Registered: 07/05/12
Posts: 978
Loc: Lake El Butto, Pearland
In this day and age of multimedia instant communication, customer service is more important than ever and pays off more than ever.

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#11203538 - 11/03/15 01:21 PM Re: Hydrowave [Re: Mulkey]
BigJohn Offline
Extreme Angler

Registered: 01/10/04
Posts: 1418
Originally Posted By: Mulkey
I took my Hydrowave off the boat the other day and notice that a screw was loose inside. Since I wasn't that far from them, I decide to stop by and have them check it out. No question ask, they just hand me a new one and gave my a tour of the place.

I was really surprised they took that much care of me, knowing that I was just a local fisherman and not a pro. Just that I would share this.


Sir was a pleasure meeting you yesterday and glad we were able to take care of you. Anyone in the area that needs a HydroWave fixed, get accessories, or anything with us we are more than happy to let you stop by and see what we can do.

Below is my contact information if you need anything at all:
_________________________
John Braig
TH Marine Customer Service
972-955-7841 (cell)

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