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A HUGE Thank You to Bob @ WorldWide Marine
#11190476
10/28/15 01:24 AM
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Joined: Jan 2015
Posts: 4
jseasor
OP
Green Horn
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OP
Green Horn
Joined: Jan 2015
Posts: 4 |
I bought a 2015 Z520C in August of this year. After owning the boat for about a month with no issues, a nightmare happened as I was backing it into the garage. I noticed smoke rolling out of the boat, I jump out and immediately began troubleshooting. I see some wires smoldering in the back of the boat and melted wires under the dash. I start pulling wires and notice the wires go to the T&H marine LED wires that were installed by T&H marine themselves. To make a long story short, the boat is shot at this point. I immediately call Ranger and inform them and ask what my options are. Against my will, I take the boat to a local Ranger Dealer where it sat for nearly three weeks. I'll keep the bashing out of the post, but after being lectured on why my boat wasn't all that important because i didn't buy it there, (and defiantly never will now) i was told it needed to go back to the factory. GREAT, thats where i wanted it to begin with! After being told it would be months before a truck could take it for me, I take it upon myself to drive it to the factory. It arrives at the factory and within 5-6 days I start getting some communication on the condition and updates. A few days pass and I am told the verdict is a ground short which will not trip the breakers. Ranger advises me to contact T&H Marine and my insurance. I had already contacted Bob and kind of gave him a heads up on the situation, Bob advised me from day one..someone will cover it and he will make sure it happens. It was such a relief talking to someone who was on my side during this situation. After contacting T&H Marine, they basically told me to go pound sand..they did wire the boat but they weren't back their work. LOL.. OK, i'll go eat chit. I immediately call Bob and this is where Bob goes to work. I file a claim, within a few hours, i have agents calling me from near the factory telling me they are going to take pictures. After all is said and done, Ranger goes silent, zero communication, a shotty estimate(forgot to include labor) and no time frame.Bob goes to work again. A couple of phone calls to his boat people and some responses start happening. I get a time frame on the boat, estimate complete from Ranger. It was such a shame i had to deal with a few chitty companies during this situation, but it was nice to have a guy, my agent, (now my friend) of all people to go to bat for me, to get the ball rolling. I get businesses are busy, backed up and I'm not the only person with boat issues..but effort is free. Communication is free. They both go along way. It was a blessing to explain something such as a boat electrical problems to a person and have them understandtry to do that with your mom and pop agent. I want to Thanks Bob Luellen and WorldWide Marine for their professionlism and their loyalty to their customer. Quotes are free guys, give Bob a chance. I've never had a claim in my life and hope to never have another, I am just thankful I had the wonderful backing that I did when I needed it.
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11190486
10/28/15 01:26 AM
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Joined: Jun 2002
Posts: 2,869
Bassinfool
Extreme Angler
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Extreme Angler
Joined: Jun 2002
Posts: 2,869 |
That is what service after the sale should be.
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11190516
10/28/15 01:37 AM
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Joined: Jan 2009
Posts: 1,485
pinesjunkie
Extreme Angler
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Extreme Angler
Joined: Jan 2009
Posts: 1,485 |
I will be calling him on my next boat thanks for the story.
Brad Smith
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11190552
10/28/15 01:49 AM
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Joined: Mar 2014
Posts: 1,611
Danny L. Weems
Extreme Angler
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Extreme Angler
Joined: Mar 2014
Posts: 1,611 |
I've used Worldwide Marine for insurance on my last two boats. Bob and his staff are good people.
Phil 4:13 "I can do all things through Christ who strengthens me"
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: pinesjunkie]
#11190585
10/28/15 02:00 AM
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Joined: May 2005
Posts: 739
milkfisher
Pro Angler
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Pro Angler
Joined: May 2005
Posts: 739 |
I will be calling him on my next boat thanks for the story.
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11190588
10/28/15 02:01 AM
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Joined: Nov 2012
Posts: 11,554
txmasterpo
TFF Guru
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TFF Guru
Joined: Nov 2012
Posts: 11,554 |
I'm literally going to call him tomorrow...... Post the #
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11190598
10/28/15 02:03 AM
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Joined: Jul 2006
Posts: 3,605
James Biggs
TFF Team Angler
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TFF Team Angler
Joined: Jul 2006
Posts: 3,605 |
He did a great job. My dads insurance as well.
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: txmasterpo]
#11190646
10/28/15 02:16 AM
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Joined: Jun 2015
Posts: 547
WillieKetchum
Pro Angler
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Pro Angler
Joined: Jun 2015
Posts: 547 |
I'm literally going to call him tomorrow...... Post the # Bob Luellen Worldwide Marine Underwriters 100 W. Saginaw Hwy. Suite C, Grand Ledge MI 48837 Office (517) 627-8080 Office (800) 339-1235 Fax (517) 627-3355 Cell (517) 256-0734 I've also been happy with Bob. Had a claim last year (fortunately he didn't have to handle it) and it all went smooth. He definitely knows his stuff!
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11190677
10/28/15 02:27 AM
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Joined: Dec 2004
Posts: 1,060
ZX-250
Extreme Angler
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Extreme Angler
Joined: Dec 2004
Posts: 1,060 |
I talked to Bob today. Nice guy with a lot of knowledge.
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11190838
10/28/15 03:15 AM
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Joined: Feb 2003
Posts: 55,364
SkeeterRonnie
Super Freak
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Super Freak
Joined: Feb 2003
Posts: 55,364 |
Excellent price, excellent service! I'm very happy with Bob!! Had my boat repaired under insurance.. Was painless and fast!
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11191190
10/28/15 01:01 PM
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Joined: Nov 2008
Posts: 7,616
361V
TFF Celebrity
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TFF Celebrity
Joined: Nov 2008
Posts: 7,616 |
Saved me 1/2 over State Farm for a better policy.
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11191318
10/28/15 02:09 PM
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Joined: May 2005
Posts: 4,582
ChampionDon (SkeeterDon)
TFF Team Angler
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TFF Team Angler
Joined: May 2005
Posts: 4,582 |
Been with him for 7 years. Will not go anwywhere else.
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11191386
10/28/15 02:51 PM
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Joined: Jun 2008
Posts: 1,210
shotgunwilly
Extreme Angler
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Extreme Angler
Joined: Jun 2008
Posts: 1,210 |
Got my insurance through him and had a huge claim this year that went smoothly. This is a testament to how great service gets you more business. You hear nothing but good things about him and word gets around!
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11192043
10/28/15 08:12 PM
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Joined: May 2012
Posts: 905
Bryanmc57
Pro Angler
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Pro Angler
Joined: May 2012
Posts: 905 |
Bob is definitely the guy to talk to about boat insurance!!!
Honora Primum Vel Nullum Omnin Honorem
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Re: A HUGE Thank You to Bob @ WorldWide Marine
[Re: jseasor]
#11192184
10/28/15 09:25 PM
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Joined: May 2010
Posts: 4,582
lamoon78
TFF Team Angler
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TFF Team Angler
Joined: May 2010
Posts: 4,582 |
Bob is great. Phoenix won't do you like that my boat had to go back to factory it's been there 3 weeks I constantly get calls on it. They even sent a driver to my house to pick it up and he will bring it back.
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