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Great customer service from Golight
#11181692
10/23/15 10:38 PM
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Joined: Jul 2014
Posts: 4,340
Bobby Milam
OP
TFF Team Angler
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OP
TFF Team Angler
Joined: Jul 2014
Posts: 4,340 |
I purchased a used Golight Gobee stanchion light a few months back. It worked awesome driving on the lake at night. One morning when I mounted it, I couldn't get it to work. I found the remote battery storage door had warped and not putting pressure on the battery. I did see that they sold remotes but I hated to buy a new remote when all that I needed was that one piece of plastic. I took a chance and contacted them by email inquiring if they would sell just that part. They asked if that was all that I needed and told me to give them my address and they'd ship it to me.
I was appreciative as they weren't even charging for the door let alone shipping fees. A package was at my door today and it had a new complete remote for the light. This light was not only out of warranty, I wasn't the original purchaser. I thought that it was cool of a company to stand behind their product so as to even replace an item that they normally sell with a free one.
I wanted to give a big thumbs up to their customer service! I know who I will buy from if I ever need another light!
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Re: Great customer service from Golight
[Re: Bobby Milam]
#11181842
10/24/15 12:12 AM
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Joined: Dec 2004
Posts: 27,653
Fish Killer
Big Sexy
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Big Sexy
Joined: Dec 2004
Posts: 27,653 |
Wow That looks light a lot of weight on the front light pole Does it ride in rough water?
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Re: Great customer service from Golight
[Re: Bobby Milam]
#11182904
10/24/15 05:31 PM
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Joined: Jul 2014
Posts: 4,340
Bobby Milam
OP
TFF Team Angler
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OP
TFF Team Angler
Joined: Jul 2014
Posts: 4,340 |
It's not really that heavy. I've never had a problem with it in rough water. Much better than a hand held spot light for ease of use
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Re: Great customer service from Golight
[Re: Fish Killer]
#11182975
10/24/15 06:07 PM
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Joined: Jul 2007
Posts: 423
ifeliciano
Angler
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Angler
Joined: Jul 2007
Posts: 423 |
That looks light a lot of weight on the front light pole Does it ride in rough water? A 4 y/o online review at BassPro states the light is too heavy for the 12" stanchion. They suggest cutting the stanchion to a shorter length. But it is an old review. Products get improvements over time.
Last edited by ifeliciano; 10/24/15 06:08 PM.
GO ARMY!
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Re: Great customer service from Golight
[Re: Bobby Milam]
#11184456
10/25/15 01:29 PM
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Joined: Jan 2012
Posts: 338
ddmm
Angler
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Angler
Joined: Jan 2012
Posts: 338 |
we use one on a Skeeter TZX 190 and it's much better than hand holding a spot light. It's a life saver out on fork when running the boat lanes at night. Have had zero problems with weight. Really works well if you have a passenger than can run the remote while your driving.
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Re: Great customer service from Golight
[Re: Bobby Milam]
#11184523
10/25/15 02:14 PM
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Joined: Jul 2014
Posts: 4,340
Bobby Milam
OP
TFF Team Angler
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OP
TFF Team Angler
Joined: Jul 2014
Posts: 4,340 |
For me, it is only in for night use to look for stumps or floaters. I'm not going to be running at fast speed in rough water at night so I've never even considered issues from rough water but I don't think they'd be an issue
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