I purchased a used Golight Gobee stanchion light a few months back. It worked awesome driving on the lake at night. One morning when I mounted it, I couldn't get it to work. I found the remote battery storage door had warped and not putting pressure on the battery. I did see that they sold remotes but I hated to buy a new remote when all that I needed was that one piece of plastic. I took a chance and contacted them by email inquiring if they would sell just that part. They asked if that was all that I needed and told me to give them my address and they'd ship it to me.
I was appreciative as they weren't even charging for the door let alone shipping fees. A package was at my door today and it had a new complete remote for the light. This light was not only out of warranty, I wasn't the original purchaser. I thought that it was cool of a company to stand behind their product so as to even replace an item that they normally sell with a free one.
I wanted to give a big thumbs up to their customer service! I know who I will buy from if I ever need another light!