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#11044614 - 08/15/15 11:07 PM Mariner-sails saved the day
YakinJunkie Offline
Outdoorsman

Registered: 07/23/14
Posts: 81
Loc: Lubbock
I just wanted to share a story that I thought deserved some attention. It seems good customer service is hard to come by these days and Mariner Sails deserves a pat on the back for this one.

A buddy and I decided to make the 450 mile trek from Lubbock, TX to Lake Fork to fish in the Tournament on 8/8. The day before the tournament my buddy hit a stump in his Slayer Propel and broke one of the blades off his propeller. While sitting in my kayak on Lake Fork fishing I sent Todd a PM through TFF he called me back to get details. Before we knew it the Mariner Sails folks had taken a prop off one of their propels in the show room floor and bring it to us at the captains meeting.

I would like to personally thank everyone who was involved in getting us this prop as we were almost helpless. Yes he could have paddled the Slayer easily but the fact is he didn't have to. And it is all because of the great customer service Mariner Sails provided.
_________________________
Cody Stewart
www.yakinjunkie.com

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#11045218 - 08/16/15 11:10 AM Re: Mariner-sails saved the day [Re: YakinJunkie]
flyfshrgrl Offline
Angler

Registered: 11/21/10
Posts: 267
Loc: Palmer, TX
Mariner Sails are a great bunch of folks! Love their customer service, and we have purchased three kayaks from them!
_________________________

Here's to bent tips and happy days,

flyfshrgrl

FishOn! the Fly

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#11045723 - 08/16/15 05:06 PM Re: Mariner-sails saved the day [Re: YakinJunkie]
The Black Hammer Offline
Pro Angler

Registered: 04/11/08
Posts: 933
Loc: Grand Prairie
Glad you were able to fish. Mariner Sails is pretty awesome.

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#11046249 - 08/16/15 09:39 PM Re: Mariner-sails saved the day [Re: YakinJunkie]
Fish ZoMbiE Offline
TFF Celebrity

Registered: 03/25/09
Posts: 9904
Always glad to hear stuff like this. It's starts at the top.
Thnx for sharin Junkie cheers
_________________________

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#11047353 - 08/17/15 02:24 PM Re: Mariner-sails saved the day [Re: YakinJunkie]
cchoww Offline
Outdoorsman

Registered: 04/13/05
Posts: 239
Loc: Denton, TX
They have great people at Mariner Sails. Aris took care of me when I had an issue with a kayak that I purchased there a couple of weeks ago.

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#11047378 - 08/17/15 02:38 PM Re: Mariner-sails saved the day [Re: YakinJunkie]
Todd™ Offline
TFF Team Angler

Registered: 01/21/11
Posts: 3432
Loc: On my kayak
Glad we finally got you guys fixed up!

Nothing worse than having equipment fail during a tournament. splat
_________________________

http://www.mariner-kayaks.com/

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#11047401 - 08/17/15 02:47 PM Re: Mariner-sails saved the day [Re: Todd™]
Jerry Hamon Offline
TFF Celebrity

Registered: 12/31/06
Posts: 7340
Loc: Van Alstyne, TX USA
Originally Posted By: Todd™
Glad we finally got you guys fixed up!

Nothing worse than having equipment fail during a tournament. splat


You at least had a backup plan! partyon

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#11048470 - 08/18/15 05:43 AM Re: Mariner-sails saved the day [Re: YakinJunkie]
Mark Ray Offline
TFF Guru

Registered: 05/06/10
Posts: 14421
Loc: Arlington, TX
Great job, Todd. Way to go above and beyond.
_________________________

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#11049142 - 08/18/15 12:37 PM Re: Mariner-sails saved the day [Re: YakinJunkie]
-Clay- Offline
Outdoorsman

Registered: 08/13/14
Posts: 100
Loc: Lubbock
Yeah I heard the story from the broken prop guy himself and mariner sails is a class act for pulling one off the demo and bringing it to him at the lake. That kind of stuff is unheard of.
_________________________

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#11051696 - 08/19/15 03:31 PM Re: Mariner-sails saved the day [Re: YakinJunkie]
Carver Offline
Extreme Angler

Registered: 11/14/07
Posts: 1633
Loc: Garland, Tx
Yeah they are a bunch of pretty decent guys..... until you call them in the middle of the night telling them you have run out of beer.

I'll probably hang onto the phone number any way....
_________________________
Phill Pittman

www.dallascnc.com new website for product development

www.mariner-kayaks.com Best kayak source in Texas

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#11054196 - 08/20/15 06:40 PM Re: Mariner-sails saved the day [Re: YakinJunkie]
TheSinistral Offline
Outdoorsman

Registered: 04/08/14
Posts: 55
Loc: Mckinney,Tx
Nothing but great experiences with them. They value customer service and it shows.

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#11055251 - 08/21/15 10:08 AM Re: Mariner-sails saved the day [Re: YakinJunkie]
Astro77 Offline
Pro Angler

Registered: 06/03/13
Posts: 940
Loc: Tyler, TX
Glad to hear it worked out good, I've never had anything but good dealings with them. I won't do business with anyone else.
_________________________
Fight the good fight - 1 Tim. 6:12

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