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Dec 30th, 2023
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 Re: Long waits for boat repair
[Re: Razorback]
#11033428
08/10/15 09:23 PM
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Joined: Dec 2013
Posts: 349
Capt Jerry
Angler
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Angler
Joined: Dec 2013
Posts: 349 |
There is obviously a shortage of good service technicians and good service shops. If I were a young man looking to get training for a productive career, I would look into a marine technician job! After working for someone a few years, you could then open your own shop!
I called around recently and the backlog was weeks at most all I called.
________________________________________
I fish because the voices in my head tell me to.
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Re: Long waits for boat repair
[Re: Razorback]
#11033517
08/10/15 10:03 PM
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Joined: Aug 2001
Posts: 11,627
Razorback
OP
TFF Guru
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OP
TFF Guru
Joined: Aug 2001
Posts: 11,627 |
The second shop I took my boat to this morning called this afternoon. They already pulled my boat in and looked it over to see what I need. They called me to okay the repairs so they can order parts. I'm glad I didn't leave it at the place that was going to stick it in a field for 3-4 weeks before even looking at it.
I've found my new repair shop and they've found a new customer.
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 Re: Long waits for boat repair
[Re: ddmm]
#11033549
08/10/15 10:19 PM
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Joined: Jun 2008
Posts: 357
SamCobra
Angler
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Angler
Joined: Jun 2008
Posts: 357 |
I have always had great service from Service Marine in Emory. I think that Chuck does have a system for scheduling his work, and will put you on a list and call you when you can bring your boat in and he can do the work on your boat. They have always done the work on my boat in a timely manner or when they said they would.
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Re: Long waits for boat repair
[Re: bigcat85]
#11033584
08/10/15 10:31 PM
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Joined: Mar 2009
Posts: 211
lakewood
Outdoorsman
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Outdoorsman
Joined: Mar 2009
Posts: 211 |
Here's all you need know. Another problem solved.
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Re: Long waits for boat repair
[Re: SamCobra]
#11033641
08/10/15 10:52 PM
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Joined: May 2003
Posts: 16,321
Chris B
TFF Guru
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TFF Guru
Joined: May 2003
Posts: 16,321 |
I have always had great service from Service Marine in Emory. I think that Chuck does have a system for scheduling his work, and will put you on a list and call you when you can bring your boat in and he can do the work on your boat. They have always done the work on my boat in a timely manner or when they said they would. Same for me. Best I've ever dealt with.
![[Linked Image]](https://texasfishingforum.com/forums/pics/usergals/2017/07/full-3769-170037-image.png) I hate photobucket.
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Re: Long waits for boat repair
[Re: Razorback]
#11033657
08/10/15 10:57 PM
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Joined: Jun 2012
Posts: 3,452
KB1953
TFF Team Angler
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TFF Team Angler
Joined: Jun 2012
Posts: 3,452 |
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Re: Long waits for boat repair
[Re: Razorback]
#11033817
08/11/15 12:07 AM
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Joined: Oct 2007
Posts: 3,893
5Redman8
TFF Team Angler
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TFF Team Angler
Joined: Oct 2007
Posts: 3,893 |
On top of that, I have heard story after story from dependable sources about how they decide which boats get worked on first. If you pull in with a problem and you are one of their buddies, they send 2-3 guys out into the parking lot like a NASCAR pit crew to fix it. If you'renot one of the boys, your boat goes to the lot out back where it sits until they get around to wanting to fix it.
I can guarantee that is NOT the way Rockwall Marine does business. My first time ever in the shop was with my crappy Xpress that I bought from an individual and Tommy made me feel like I was the most important person at the shop. They got me squared away and took care of me beyond my expectations. This is why they are the only people that work on my boats. Give them a call and schedule your work.
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Re: Long waits for boat repair
[Re: Razorback]
#11033833
08/11/15 12:16 AM
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Joined: Nov 2012
Posts: 11,574
txmasterpo
TFF Guru
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TFF Guru
Joined: Nov 2012
Posts: 11,574 |
Only one guy touches my boat.....he does it at home in his shop, and I get it in a day or two every time..... He's a great tech and a great guy.....plus he's in his early 40's so I'll die before he quits 
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Re: Long waits for boat repair
[Re: 5Redman8]
#11033846
08/11/15 12:23 AM
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Joined: Feb 2013
Posts: 138
Ole Yeller
Outdoorsman
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Outdoorsman
Joined: Feb 2013
Posts: 138 |
Whats his number? Is he local to the east tx area?
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Re: Long waits for boat repair
[Re: Razorback]
#11033855
08/11/15 12:27 AM
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Joined: Jun 2006
Posts: 2,497
John Anderson
Extreme Angler
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Extreme Angler
Joined: Jun 2006
Posts: 2,497 |
I don't mind the wait on repair but allow me to schedule to bring the boat in so that it's not sitting outside on the lot. I have talked with mechanics about this before and the mindset of the owners is that's money that is sitting out there.
Also as customers we should give the same courtesy and call if we are not going to bring the boat in or decided on a different avenue.
Also last if I was a service / repair shop I would offer my customers various shipping prices on parts that may take longer to get due to regular shipping is the norm for doing business.
Also offer mechanics overtime and allow customers to choose if they want to pay that overtime charge to get things expedited. It maybe could work... I don't know but I cannot stand a boat sitting out in the weather on a lot.
For Yamaha service I have had good luck with Jorgensen Marine in Beaumont.
Last edited by John Anderson; 08/11/15 12:29 AM.
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Re: Long waits for boat repair
[Re: Razorback]
#11033862
08/11/15 12:29 AM
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Joined: Jun 2012
Posts: 635
El Skeeter
Pro Angler
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Pro Angler
Joined: Jun 2012
Posts: 635 |
My Skeeter dealership has "front of the line IF purchased here"
That was an added incentive for me.
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Re: Long waits for boat repair
[Re: El Skeeter]
#11033880
08/11/15 12:40 AM
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Joined: Aug 2009
Posts: 19,200
ToadSnatcher14
Team Slot Fish
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Team Slot Fish
Joined: Aug 2009
Posts: 19,200 |
My Skeeter dealership has "front of the line IF purchased here"
That was an added incentive for me. That's all fine and dandy, but what happens when you need something that's not in stock and on national back order? Will they pull it off another boat to get you going? I mean you did pay for a new one it sounds like. Why is that no dealers are not chiming in about this? Tell us why we can or can't schedule a drop off time? I know it doesn't take a real long time to hook up a computer and provide an estimate or a schedule of repairs if under warranty. Maybe some do? Maybe it is for certain brands that they can only do this for due to availability of parts? I had a boat sit for 3.5 months for an issue and it took a bunch of unnecessary bs to get it resolved when they could have addressed it sooner. Obviously if you're dead in the water then you got wait.
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Re: Long waits for boat repair
[Re: John Anderson]
#11033913
08/11/15 12:54 AM
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Joined: Jul 2011
Posts: 4,102
David Burton
TFF Team Angler
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TFF Team Angler
Joined: Jul 2011
Posts: 4,102 |
I don't mind the wait on repair but allow me to schedule to bring the boat in so that it's not sitting outside on the lot. I have talked with mechanics about this before and the mindset of the owners is that's money that is sitting out there.
Also as customers we should give the same courtesy and call if we are not going to bring the boat in or decided on a different avenue.
Also last if I was a service / repair shop I would offer my customers various shipping prices on parts that may take longer to get due to regular shipping is the norm for doing business.
Also offer mechanics overtime and allow customers to choose if they want to pay that overtime charge to get things expedited. It maybe could work... I don't know but I cannot stand a boat sitting out in the weather on a lot.
For Yamaha service I have had good luck with Jorgensen Marine in Beaumont.
Some good ideas here, and some land mines. But I like your direction! One thing, I understand about a desire to have a steady stream of work. Part of that is having a backlog of boats. I would offer some other service in the down-time created by not having the next 'scheduled' boat ready to go at a moment's notice...
David Burton
2015 Skeeter FX 21 +Ultrex +Helix 12 (x3) +Mega360 +MegaLive
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Re: Long waits for boat repair
[Re: Capt Jerry]
#11033986
08/11/15 01:20 AM
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Joined: Jul 2005
Posts: 3,109
Ted Martin
TFF Team Angler
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TFF Team Angler
Joined: Jul 2005
Posts: 3,109 |
If I were a young man looking to get training for a productive career, I would look into a marine technician job! No doubt about that.
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Re: Long waits for boat repair
[Re: El Skeeter]
#11034050
08/11/15 01:42 AM
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Joined: Jan 2004
Posts: 72,533
Mark Perry
Super Freak
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Super Freak
Joined: Jan 2004
Posts: 72,533 |
My Skeeter dealership has "front of the line IF purchased here"
That was an added incentive for me. I see good and bad with that. By all means it pays to take care of repeat customers but at the same time its a slippery slope that might cost you some sales from customers that were treated well by service and then decided to check out the sales side of the business. I bet its afine line on doing that.
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