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Phoenix boats #10977426 07/15/15 01:21 AM
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Knott Head Offline OP
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Anyone with a Phoenix boat on here? I noticed a crack below the rub rail after being in rough water.
Phoenix will not cover under warranty. Anyone else experienced similar issues with their Phoenix?


Knott Head
Re: Phoenix boats [Re: Knott Head] #10980342 07/16/15 02:03 PM
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papamark Offline
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Did you buy it new or used ?

If you bought it used you had to buy the warranty, I think it was about 150 and only good for 5 years

Re: Phoenix boats [Re: Knott Head] #10980348 07/16/15 02:06 PM
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RecLending.com Offline
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Originally Posted By: Knott Head
Anyone with a Phoenix boat on here? I noticed a crack below the rub rail after being in rough water.
Phoenix will not cover under warranty. Anyone else experienced similar issues with their Phoenix?


We don't do anything with boat warranty.
Thank you,
Ken


RecLending
Office (517) 543-6921
Email: Info@Reclending.com
Todd's Cell: 517-294-0459
Re: Phoenix boats [Re: Knott Head] #10990294 07/21/15 10:53 AM
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lamoon78 Offline
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Originally Posted By: Knott Head
Anyone with a Phoenix boat on here? I noticed a crack below the rub rail after being in rough water.
Phoenix will not cover under warranty. Anyone else experienced similar issues with their Phoenix?
Hard to believe they wont unless they think it was done by you hitting something. They have been great on fixin the few issues my boat had.

Re: Phoenix boats [Re: Knott Head] #10990978 07/21/15 03:39 PM
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bush hog Offline
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So far I've been very pleased with their customer service.


To whom much is given, much is required.
Re: Phoenix boats [Re: Knott Head] #10993337 07/22/15 03:39 PM
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Have you gone direct to the guys at Phoenix? Their customer service is outstanding.

I have a couple of cracks in my gel coat, but nothing structurally wrong. I have showed it to my dealer, they may get fixed at some point.


Wishin I was fishin!! ..............>(((//*>
2021 Phoenix 819 - Mercury 200 4 Stroke - Ultrex
Her name is Novia Número Cinco.
Humminbird Helix 10 Mega DI - Helix 12 Mega SI - Mega 360
PB Largemouth - 9.51 - Toledo Bend - March 2014
Re: Phoenix boats [Re: papamark] #10994768 07/23/15 02:15 AM
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Knott Head Offline OP
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We bought it brand new from Shipp's Marine in Gladewater. The boat is only 2.5 yrs old.
Other anglers have told me the crack is a natural stress fracture that other boat manufactures
Cover under warranty. Very disappointed with Phoenix. I don't recommend them or Shipp's Marine.

Last edited by Knott Head; 07/23/15 02:17 AM.

Knott Head
Re: Phoenix boats [Re: Knott Head] #11008159 07/29/15 09:18 PM
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KB1953 Online Content
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Under warranty and they will not repair; another reason not to buy a Phoenix. There will probably be more to follow. Try posting this in the Bass section and you may get some positive results. bang

Re: Phoenix boats [Re: Knott Head] #11014315 08/02/15 01:26 AM
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mad

Re: Phoenix boats [Re: Knott Head] #11014708 08/02/15 12:50 PM
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All Manufactures have in their warranty they DO NOT cover stress cracks. I assume this is not a structure problem or they would have fixed it. Why are they saying they do not want to cover it, did they say you hit something, they would have given you some reason.

Re: Phoenix boats [Re: Knott Head] #11018965 08/04/15 02:31 PM
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I always love threads like this. Sure glad its not a Nitro, would have been ten pages by now!

Hopefully the situation gets worked out, I love my boat and have had no complaints in the over two years I've had mine. The surface crack or two I have in my gel coat are minor, barely feel them with a fingernail.


Wishin I was fishin!! ..............>(((//*>
2021 Phoenix 819 - Mercury 200 4 Stroke - Ultrex
Her name is Novia Número Cinco.
Humminbird Helix 10 Mega DI - Helix 12 Mega SI - Mega 360
PB Largemouth - 9.51 - Toledo Bend - March 2014
Re: Phoenix boats [Re: Knott Head] #11026170 08/07/15 03:53 AM
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YAMADOGGY Offline
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that's why all ranger, champion and others quality is suffering after GENMAR. now all thrown together in flippin at the ranger site......quality down and price up. I own a champion and its a good boat but all these mergers aint good....a good company can do things outside warranty to please customers when no obvious neglect has taken place....my opinion

Re: Phoenix boats [Re: YAMADOGGY] #11026200 08/07/15 04:29 AM
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Mark Perry Online Content
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Originally Posted By: YAMADOGGY
that's why all ranger, champion and others quality is suffering after GENMAR. now all thrown together in flippin at the ranger site......quality down and price up. I own a champion and its a good boat but all these mergers aint good....a good company can do things outside warranty to please customers when no obvious neglect has taken place....my opinion


Champion is no more. Genmar is long gone too.
I will also respectfully disagree on the level of service at Flippin. My experiences as an owner of one of their brands has been nothing short of excellent. I have always talked to a person when I have ordered parts or had questions and they have bent over backwards for me. They have shipped 2 parts when I was not sure what I needed and waited till I verified what I needed before I was charged for it. Despite the mergers you speak of the same people that have been there for years are doing the same jobs just like they did under Mr. Wood's ownership.

Re: Phoenix boats [Re: Knott Head] #11026882 08/07/15 03:57 PM
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KB1953 Online Content
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Just ask Big Ol Sack about his brand new Ranger! OMG

Re: Phoenix boats [Re: Mark Perry] #11248973 11/28/15 01:20 AM
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Emerson Biggens Offline
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Not anymore, top three are gone. Heerrrreeee's Johnny!


Emerson Biggens
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