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#10977426 - 07/14/15 08:21 PM Phoenix boats
Knott Head Offline
Outdoorsman

Registered: 03/12/13
Posts: 208
Loc: Longview, TX
Anyone with a Phoenix boat on here? I noticed a crack below the rub rail after being in rough water.
Phoenix will not cover under warranty. Anyone else experienced similar issues with their Phoenix?
_________________________
Knott Head

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#10980342 - 07/16/15 09:03 AM Re: Phoenix boats [Re: Knott Head]
papamark Offline
Mini Tractor

Registered: 04/28/05
Posts: 10466
Loc: Winnsboro
Did you buy it new or used ?

If you bought it used you had to buy the warranty, I think it was about 150 and only good for 5 years

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#10980348 - 07/16/15 09:06 AM Re: Phoenix boats [Re: Knott Head]
reclending.com Offline
Angler

Registered: 10/29/10
Posts: 316
Originally Posted By: Knott Head
Anyone with a Phoenix boat on here? I noticed a crack below the rub rail after being in rough water.
Phoenix will not cover under warranty. Anyone else experienced similar issues with their Phoenix?


We don't do anything with boat warranty.
Thank you,
Ken
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#10990294 - 07/21/15 05:53 AM Re: Phoenix boats [Re: Knott Head]
lamoon78 Offline
TFF Team Angler

Registered: 05/05/10
Posts: 4359
Loc: Livingston Tx
Originally Posted By: Knott Head
Anyone with a Phoenix boat on here? I noticed a crack below the rub rail after being in rough water.
Phoenix will not cover under warranty. Anyone else experienced similar issues with their Phoenix?
Hard to believe they wont unless they think it was done by you hitting something. They have been great on fixin the few issues my boat had.

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#10990978 - 07/21/15 10:39 AM Re: Phoenix boats [Re: Knott Head]
bush hog Offline
Extreme Angler

Registered: 06/12/13
Posts: 2051
Loc: Beckville, TX
So far I've been very pleased with their customer service.

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#10993337 - 07/22/15 10:39 AM Re: Phoenix boats [Re: Knott Head]
E5Zero Offline
Extreme Angler

Registered: 08/13/07
Posts: 1923
Loc: Downtown Tomball, Texas
Have you gone direct to the guys at Phoenix? Their customer service is outstanding.

I have a couple of cracks in my gel coat, but nothing structurally wrong. I have showed it to my dealer, they may get fixed at some point.
_________________________
Wishin I was fishin!! ..............>(((//*>
2013 Phoenix 721 ProXP - 250 Pro XS - Motorguide
Humminbird Helix 10SI/1199 SI
PB Largemouth - 9.51 - Toledo Bend - March 2014

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#10994768 - 07/22/15 09:15 PM Re: Phoenix boats [Re: papamark]
Knott Head Offline
Outdoorsman

Registered: 03/12/13
Posts: 208
Loc: Longview, TX
We bought it brand new from Shipp's Marine in Gladewater. The boat is only 2.5 yrs old.
Other anglers have told me the crack is a natural stress fracture that other boat manufactures
Cover under warranty. Very disappointed with Phoenix. I don't recommend them or Shipp's Marine.


Edited by Knott Head (07/22/15 09:17 PM)
_________________________
Knott Head

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#11008159 - 07/29/15 04:18 PM Re: Phoenix boats [Re: Knott Head]
KB1953 Offline
Extreme Angler

Registered: 06/29/12
Posts: 2484
Under warranty and they will not repair; another reason not to buy a Phoenix. There will probably be more to follow. Try posting this in the Bass section and you may get some positive results. bang

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#11014315 - 08/01/15 08:26 PM Re: Phoenix boats [Re: Knott Head]
KB1953 Offline
Extreme Angler

Registered: 06/29/12
Posts: 2484
mad

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#11014708 - 08/02/15 07:50 AM Re: Phoenix boats [Re: Knott Head]
921 Phoenix Offline
Extreme Angler

Registered: 06/21/11
Posts: 1950
All Manufactures have in their warranty they DO NOT cover stress cracks. I assume this is not a structure problem or they would have fixed it. Why are they saying they do not want to cover it, did they say you hit something, they would have given you some reason.

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#11018965 - 08/04/15 09:31 AM Re: Phoenix boats [Re: Knott Head]
E5Zero Offline
Extreme Angler

Registered: 08/13/07
Posts: 1923
Loc: Downtown Tomball, Texas
I always love threads like this. Sure glad its not a Nitro, would have been ten pages by now!

Hopefully the situation gets worked out, I love my boat and have had no complaints in the over two years I've had mine. The surface crack or two I have in my gel coat are minor, barely feel them with a fingernail.
_________________________
Wishin I was fishin!! ..............>(((//*>
2013 Phoenix 721 ProXP - 250 Pro XS - Motorguide
Humminbird Helix 10SI/1199 SI
PB Largemouth - 9.51 - Toledo Bend - March 2014

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#11026170 - 08/06/15 10:53 PM Re: Phoenix boats [Re: Knott Head]
YAMADOGGY Offline
Outdoorsman

Registered: 11/26/03
Posts: 226
Loc: FT WORTH,TX,USA
that's why all ranger, champion and others quality is suffering after GENMAR. now all thrown together in flippin at the ranger site......quality down and price up. I own a champion and its a good boat but all these mergers aint good....a good company can do things outside warranty to please customers when no obvious neglect has taken place....my opinion

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#11026200 - 08/06/15 11:29 PM Re: Phoenix boats [Re: YAMADOGGY]
Mark Perry Offline


Registered: 01/09/04
Posts: 49517
Loc: Highway 1
Originally Posted By: YAMADOGGY
that's why all ranger, champion and others quality is suffering after GENMAR. now all thrown together in flippin at the ranger site......quality down and price up. I own a champion and its a good boat but all these mergers aint good....a good company can do things outside warranty to please customers when no obvious neglect has taken place....my opinion


Champion is no more. Genmar is long gone too.
I will also respectfully disagree on the level of service at Flippin. My experiences as an owner of one of their brands has been nothing short of excellent. I have always talked to a person when I have ordered parts or had questions and they have bent over backwards for me. They have shipped 2 parts when I was not sure what I needed and waited till I verified what I needed before I was charged for it. Despite the mergers you speak of the same people that have been there for years are doing the same jobs just like they did under Mr. Wood's ownership.
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#11026882 - 08/07/15 10:57 AM Re: Phoenix boats [Re: Knott Head]
KB1953 Offline
Extreme Angler

Registered: 06/29/12
Posts: 2484
Just ask Big Ol Sack about his brand new Ranger! OMG

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#11248973 - 11/27/15 07:20 PM Re: Phoenix boats [Re: Mark Perry]
Emerson Biggens Offline
Outdoorsman

Registered: 12/04/07
Posts: 194
Not anymore, top three are gone. Heerrrreeee's Johnny!
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Emerson Biggens

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