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Walmart unsatisfactory customer service
#10904240
06/09/15 12:46 AM
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Joined: Mar 2013
Posts: 175
Nathan_Fisher
OP
Outdoorsman
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OP
Outdoorsman
Joined: Mar 2013
Posts: 175 |
So when Walmart puts Price Make Guarrantee you would think they mean it. NOT! They were selling the GoPro Hero 4 for 129.00 as marked but would not honor pricing! They wouldn't even take the freaking tag down. Walmart off 75 and Spring Creek in plano. Worst service I have experienced and I worked retail for 10 years!
Hobie PA 12
Paddle Hard
PB 10lb 7oz at Lake Grapevine
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Re: Walmart unsatisfactory customer service
[Re: Nathan_Fisher]
#10904263
06/09/15 12:56 AM
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Joined: Mar 2014
Posts: 29,836
Duck_Hunter
TFF Guru
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TFF Guru
Joined: Mar 2014
Posts: 29,836 |
That's BS. If it's wrong, definitely change the tag but they should also honor that. Maybe send your picture and a brief explanation to corporate. I'm not saying it will change anything for you personally, but might at least bring it to their attention.
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Re: Walmart unsatisfactory customer service
[Re: Nathan_Fisher]
#10904295
06/09/15 01:09 AM
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Joined: Mar 2013
Posts: 175
Nathan_Fisher
OP
Outdoorsman
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OP
Outdoorsman
Joined: Mar 2013
Posts: 175 |
Actually, all there GoPros are all incorrect. They are selling the GoPro 3 for 149.00 at 75 and spring creek in Plano. Good luck with management honoring all there mistakes though.
Hobie PA 12
Paddle Hard
PB 10lb 7oz at Lake Grapevine
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Re: Walmart unsatisfactory customer service
[Re: Nathan_Fisher]
#10918103
06/15/15 03:58 PM
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Joined: Mar 2013
Posts: 175
Nathan_Fisher
OP
Outdoorsman
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OP
Outdoorsman
Joined: Mar 2013
Posts: 175 |
Update...
Walmart called me Friday afternoon to let me know they were sorry for the misinformation I was given by one person in management and that they should have honored the price.
I went this morning and was offered to order the Hero 4 or leave with the hero 3 silver since that's all they had. I got the same discount amount on the Hero 3 silver so I took that option and left after thanking them for making it right.
All in all I am shocked that a it wasn't resolved that day, but glad they made it right in the end.
Hobie PA 12
Paddle Hard
PB 10lb 7oz at Lake Grapevine
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Re: Walmart unsatisfactory customer service
[Re: Nathan_Fisher]
#10918673
06/15/15 07:34 PM
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Joined: May 2013
Posts: 865
AeroAgg06
Pro Angler
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Pro Angler
Joined: May 2013
Posts: 865 |
Walmart management is garbage from my experience; Their tire department stripped out the lug studs on my wife's car and refused to do anything about it.
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Re: Walmart unsatisfactory customer service
[Re: Nathan_Fisher]
#10918719
06/15/15 08:08 PM
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Joined: Jul 2006
Posts: 2,303
spiny norman
Extreme Angler
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Extreme Angler
Joined: Jul 2006
Posts: 2,303 |
What they didn't tell you was this was a clear case of false advertising and if you wanted to you could take them to Small claims court for triple damages. The price of the GoPro times three. I'm sure they told you it was all about customer service etc.
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Re: Walmart unsatisfactory customer service
[Re: spiny norman]
#10939488
06/25/15 03:50 PM
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Joined: Sep 2009
Posts: 903
Oldtrackster
Pro Angler
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Pro Angler
Joined: Sep 2009
Posts: 903 |
What they didn't tell you was this was a clear case of false advertising and if you wanted to you could take them to Small claims court for triple damages. The price of the GoPro times three. I'm sure they told you it was all about customer service etc. Yep, I was fixen to respond something like this. It was CYA after breaking the law. I wouldnt go through the hassle, but that is why they went the extra distance after the fact. All that said, I thought it was common knowledge that walmart offers the worst customer service on the planet? ha! I hate going into walmart, so I go only when I have to.
Can someone explain how the Feds count recreational Red Snapper catch?
"Pretty sure it involves a witch doctor, an astrologist, and a tub of KY jelly." - jamisjockey
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Re: Walmart unsatisfactory customer service
[Re: Nathan_Fisher]
#10939726
06/25/15 05:17 PM
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Joined: Mar 2009
Posts: 9,937
Fish ZoMbiE
TFF Celebrity
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TFF Celebrity
Joined: Mar 2009
Posts: 9,937 |
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