Main Menu
Newest Members
ET8300, NWRoadstriper, MOTEXAN, SaltyFishermom, AHSbassser
108240 Registered Users
Top Posters
TexDawg 88897
hopalong 78895
Pilothawk 76460
John175® 67856
JDavis7873® 67390
FattyMcButterpants 60885
Derek 🐝 60484
Tritonman 58050
LoneStarSon® 54521
SkeeterRonnie 53418
Forum Stats
108240 Members
60 Forums
863930 Topics
12307372 Posts

Max Online: 36273 @ 01/23/13 02:34 PM
Topic Options
#10902210 - 06/07/15 11:26 PM Duckett customer service
mbassn Offline

Registered: 01/06/11
Posts: 361
Loc: Louisiana
I broke a 7ft micro magic cranking rod and sent it back for replacement about 2 months ago without any response. I have called several times only able to leave voice mails along with unanswered emails. I like the Duckett rods but would rather use Zebco Rhino rods if they had better customer service. Anybody else have this problem recently?

#10902255 - 06/08/15 12:41 AM Re: Duckett customer service [Re: mbassn]
serg1001 Offline
Pro Angler

Registered: 01/10/13
Posts: 630
Loc: falcon lake, tx
I broke my micro magic a day after I received it on a hookset. I got with duckett and they took care of me. It probably took them 2 weeks but they sent me back a new one and also sold me a ghost for 50 dlr. I am sorry to hear about your situation. I hope you are able to resolve everything.

#10902277 - 06/08/15 04:44 AM Re: Duckett customer service [Re: mbassn]
John P085 Offline

Registered: 07/19/12
Posts: 259
Loc: La Grange,TX
I sent in a rod to have an eye repaired and they send me a brand new rod back, it only took about a week for the whole process.
Fayette County and Lake Somerville Guide

#10902378 - 06/08/15 07:28 AM Re: Duckett customer service [Re: mbassn]
Ronnie Kelley Offline
TFF Team Angler

Registered: 01/22/08
Posts: 4322
Loc: Tyler, Tx
Man I hate to hear that, not like the Duckett team at all. I just sent someone a message. They'll address that issue ASAP, I can assure!

#10902427 - 06/08/15 07:56 AM Re: Duckett customer service [Re: mbassn]
SteezMacQueen Online   sleepy
TFF Celebrity

Registered: 11/02/14
Posts: 5676
Loc: Red Oak, Galveston, and Pagosa...
Never have had an issue enough to need a warranty, but man would I get fired up if the company I support treated me that way. I'd never buy from them again. Ever. But, until it actually happens, I'm just stating what I would likely do. Hmmm. I have used Falcon for most every rod I own now. I haven't had a warranty, like mentioned, but I have received "thank you gifts" on occasion. Within a few days of registering product. Hats, stickers, rod socks, etc. I would like to think that if I ever needed a warranty on one of these rods, their service would be just as fast.
Eat. Sleep. Fish.

#10903049 - 06/08/15 11:35 AM Re: Duckett customer service [Re: mbassn]
mbassn Offline

Registered: 01/06/11
Posts: 361
Loc: Louisiana
I sent one back for warranty and it went smooth and I called to see if I can get a eye repaired because the local repair guy didn't have any micro guides. They sent me several eyes so I could have my rod repaired locally. This is the second rod I sent back for replacement. I have broke 5 but the other 3 I broke may not have been factory issues so I replaced them myself. I stuck with Duckett because of the customer service but now reconsidering.


© 1998-2018 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide