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Academy customer service #10902046 06/08/15 02:42 AM
Joined: Mar 2013
Posts: 175
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Nathan_Fisher Offline OP
Outdoorsman
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Joined: Mar 2013
Posts: 175
Academy just exchanged my Abu Garcia Veritas 7' H Casting Rod with the Veritas 2.0 after it snapped in half on Lake Athens during the Capital City tournament frog fishing.

I called them today and told them I honestly broke by hitting something and they said "no problem, we'll take care of it". Now I would have understood if it was a broken guide, or a factory defect, but it snapped it half is a whole different thing and I told them if was my fault.



Now I have a new 7'9" heavy pitching rod. Haha



Last edited by Nathan_Fisher; 06/08/15 02:44 AM.

Hobie PA 12

Paddle Hard

PB 10lb 7oz at Lake Grapevine
Re: Academy customer service [Re: Nathan_Fisher] #10902063 06/08/15 02:50 AM
Joined: Nov 2014
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Rhino68W Offline
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Joined: Nov 2014
Posts: 6,763
NICE! I bought a combo there on a Saturday, had them spool it with house mono for free. Then the next day they had a much better combo on sale for the same price. I called up there and they exchanged it no problem. Even spooled the new one too!

Re: Academy customer service [Re: Nathan_Fisher] #10902885 06/08/15 03:27 PM
Joined: Jan 2003
Posts: 19,218
Jimbo Offline
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Posts: 19,218
Never had a problem with Academy on returns as long as you have your receipt.
That policy changed from several years back when you could bring in a rod and just exchange it without a receipt. I wouldn't have believed it had I not done it myself! thumb


Just one more cast!

Re: Academy customer service [Re: Nathan_Fisher] #10902914 06/08/15 03:40 PM
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The Black Hammer Offline
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Joined: Apr 2008
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man, I need to call them. I have a Vengence that snapped...

Re: Academy customer service [Re: The Black Hammer] #10902929 06/08/15 03:46 PM
Joined: Jan 2003
Posts: 19,218
Jimbo Offline
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Originally Posted By: The Black Hammer
man, I need to call them. I have a Vengence that snapped...


Get you an upgrade! Just pay the difference!


Just one more cast!

Re: Academy customer service [Re: Nathan_Fisher] #10904256 06/09/15 12:53 AM
Joined: Mar 2013
Posts: 175
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Nathan_Fisher Offline OP
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Joined: Mar 2013
Posts: 175
Well I went in today and the mgr said I Iucked out cause they shouldn't be doing that.

I don't know if he was just having a bad day because they have ALWAYS taken care of me but if in the future you should know there is a chance they won't swap out.

Last edited by Nathan_Fisher; 06/10/15 01:33 AM.

Hobie PA 12

Paddle Hard

PB 10lb 7oz at Lake Grapevine
Re: Academy customer service [Re: Nathan_Fisher] #10904715 06/09/15 04:17 AM
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Benczar Offline
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My favorite stop besides Bass Pro. Have had nothing but spectacular service from Academy

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