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Max Online: 36273 @ 01/23/13 02:34 PM
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#10902046 - 06/07/15 09:42 PM Academy customer service
Nathan_Fisher Offline
Outdoorsman

Registered: 03/06/13
Posts: 154
Academy just exchanged my Abu Garcia Veritas 7' H Casting Rod with the Veritas 2.0 after it snapped in half on Lake Athens during the Capital City tournament frog fishing.

I called them today and told them I honestly broke by hitting something and they said "no problem, we'll take care of it". Now I would have understood if it was a broken guide, or a factory defect, but it snapped it half is a whole different thing and I told them if was my fault.



Now I have a new 7'9" heavy pitching rod. Haha




Edited by Nathan_Fisher (06/07/15 09:44 PM)
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Hobie PA 12

Paddle Hard

PB: 10.06 @ Amon Carter

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#10902063 - 06/07/15 09:50 PM Re: Academy customer service [Re: Nathan_Fisher]
Rhino68W Online   content
TFF Celebrity

Registered: 11/06/14
Posts: 5650
Loc: Benbrook, TX
NICE! I bought a combo there on a Saturday, had them spool it with house mono for free. Then the next day they had a much better combo on sale for the same price. I called up there and they exchanged it no problem. Even spooled the new one too!
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Goats are like mushrooms. If you shoot a duck, i'm a toaster.

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#10902885 - 06/08/15 10:27 AM Re: Academy customer service [Re: Nathan_Fisher]
Jimbo Online   content
TFF Guru

Registered: 01/18/03
Posts: 15256
Loc: South Texas
Never had a problem with Academy on returns as long as you have your receipt.
That policy changed from several years back when you could bring in a rod and just exchange it without a receipt. I wouldn't have believed it had I not done it myself! thumb
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Just one more cast!


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#10902914 - 06/08/15 10:40 AM Re: Academy customer service [Re: Nathan_Fisher]
The Black Hammer Offline
Pro Angler

Registered: 04/11/08
Posts: 857
Loc: Grand Prairie
man, I need to call them. I have a Vengence that snapped...
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#10902929 - 06/08/15 10:46 AM Re: Academy customer service [Re: The Black Hammer]
Jimbo Online   content
TFF Guru

Registered: 01/18/03
Posts: 15256
Loc: South Texas
Originally Posted By: The Black Hammer
man, I need to call them. I have a Vengence that snapped...


Get you an upgrade! Just pay the difference!
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Just one more cast!


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#10904256 - 06/08/15 07:53 PM Re: Academy customer service [Re: Nathan_Fisher]
Nathan_Fisher Offline
Outdoorsman

Registered: 03/06/13
Posts: 154
Well I went in today and the mgr said I Iucked out cause they shouldn't be doing that.

I don't know if he was just having a bad day because they have ALWAYS taken care of me but if in the future you should know there is a chance they won't swap out.


Edited by Nathan_Fisher (06/09/15 08:33 PM)
_________________________
Hobie PA 12

Paddle Hard

PB: 10.06 @ Amon Carter

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#10904715 - 06/08/15 11:17 PM Re: Academy customer service [Re: Nathan_Fisher]
Benczar Offline
Outdoorsman

Registered: 09/28/14
Posts: 25
Loc: Kayaking
My favorite stop besides Bass Pro. Have had nothing but spectacular service from Academy

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