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TFO CUSTOMER SERVICE
#10872965
05/26/15 03:59 PM
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Joined: May 2014
Posts: 199
Dtheg
OP
Outdoorsman
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OP
Outdoorsman
Joined: May 2014
Posts: 199 |
I am a customer for life. Their service is fantastic. Walked broken rod in and moments later out with new. No hassle at all. Thanks TFO
Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!
― Hunter S. Thompson
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10873009
05/26/15 04:20 PM
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Joined: Jul 2014
Posts: 160
txbassnewbie
Outdoorsman
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Outdoorsman
Joined: Jul 2014
Posts: 160 |
that is greatt i have three of their rods. As they are local to me and the lifetime warranty sold me
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10873061
05/26/15 04:42 PM
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Joined: Apr 2011
Posts: 1,046
UrsusVeritas
Extreme Angler
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Extreme Angler
Joined: Apr 2011
Posts: 1,046 |
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10873143
05/26/15 05:15 PM
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Joined: Dec 2013
Posts: 621
chefmike
Pro Angler
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Pro Angler
Joined: Dec 2013
Posts: 621 |
Yep, great service, great company and great rods Mike
".........the wood rod casts beautifully, and through it you can feel the heartbeats of the small trout." John Gierach.
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10873161
05/26/15 05:23 PM
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Joined: Mar 2015
Posts: 96
TrentonLee
Outdoorsman
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Outdoorsman
Joined: Mar 2015
Posts: 96 |
I've heard nothing but good reports on their customer service. Haven't had any issues with any of my TFO equipment yet but it's good to know that if I do I will have no trouble getting it taken care of.
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10873162
05/26/15 05:23 PM
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Joined: Feb 2006
Posts: 1,306
Linecaster
Extreme Angler
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Extreme Angler
Joined: Feb 2006
Posts: 1,306 |
I baught the TFO 8' Proffessional 2 weight about 9 years ago, after 3-4 years I broke the middle section. I visited their factory outlet, the guy there found a replacement section then looked at my rod and said the handle did not look too good and promptly gave me a brand new rod. It only cost me the time to visit there. Very impressed.
In the beginning God created. Gen. 1:1 All things were made by him and without him was not anything made. John 1:3
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10875280
05/27/15 03:18 PM
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Joined: Dec 2009
Posts: 208
Fly Fishing Fanatic!
Outdoorsman
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Outdoorsman
Joined: Dec 2009
Posts: 208 |
Ok hang on just a minute! So all of you are saying you got your rods fixed or replaced for FREE? Because I have 3 rods from TFO and both times I visited their offices for broken rod tips they charged me $30? I'm either talking to the wrong person when I visit or I have sucker written across my forehead! I love their rods but I have never gotten any repairs or replacement parts for free? Can someone from TFO clear this up for me?
Last edited by Fly Fishing Fanatic!; 05/28/15 03:23 PM.
Russell E. Thompson III. Owner/Executive Producer Roaring River Productions LLC. HD-DSLR Video Production DFW Fly Fishing Fanatic Environmentalist & 8 Time EMMY Award Winner
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Re: TFO CUSTOMER SERVICE
[Re: Fly Fishing Fanatic!]
#10877290
05/28/15 03:02 AM
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Joined: Feb 2006
Posts: 1,306
Linecaster
Extreme Angler
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Extreme Angler
Joined: Feb 2006
Posts: 1,306 |
I understand the charging of a fee is a recent event.
In the beginning God created. Gen. 1:1 All things were made by him and without him was not anything made. John 1:3
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10878074
05/28/15 03:22 PM
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Joined: Dec 2009
Posts: 208
Fly Fishing Fanatic!
Outdoorsman
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Outdoorsman
Joined: Dec 2009
Posts: 208 |
Nope not recent! I have had two rods repaired in the last two years and they charged me BOTH times?
Last edited by Fly Fishing Fanatic!; 05/28/15 03:27 PM.
Russell E. Thompson III. Owner/Executive Producer Roaring River Productions LLC. HD-DSLR Video Production DFW Fly Fishing Fanatic Environmentalist & 8 Time EMMY Award Winner
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10878945
05/28/15 09:10 PM
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Joined: Feb 2010
Posts: 1,344
2FlyFish4
Extreme Angler
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Extreme Angler
Joined: Feb 2010
Posts: 1,344 |
ya i've been charged also for walk in repairs over the last few years.
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10879012
05/28/15 09:37 PM
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Joined: Mar 2014
Posts: 47
MR2 David
Outdoorsman
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Outdoorsman
Joined: Mar 2014
Posts: 47 |
got two rods fixed, 3wt twice and 5wt once.. each rod was $15 each time, but got two free hats so i call it a wash
Last edited by MR2 David; 05/28/15 09:37 PM.
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Re: TFO CUSTOMER SERVICE
[Re: 2FlyFish4]
#10880122
05/29/15 12:30 PM
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Joined: Apr 2002
Posts: 1,266
George Glazener
Extreme Angler
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Extreme Angler
Joined: Apr 2002
Posts: 1,266 |
TFO : Our NO FAULT LIFETIME WARRANTY will repair or replace your rod for a reasonable shipping and handling charge for the life of the registered owner.
Temple Fork Outfitters has the very best reputation in the industry for fast dependable lifetime warranty service. I have had only one mishap with a TFO fly rod and they replaced the tip section at no charge.
Those of us that live in the DFW area close enough to TFO to bring broken rods, are very fortunate to be charged only handling costs.
I have been told of cases where TFO has replaced rods that had been salvaged and asked for replacement.
One bad apple can spoil things for everyone. George Glazener
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10880462
05/29/15 02:58 PM
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Joined: Oct 2012
Posts: 4,414
lenahorse
TFF Team Angler
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TFF Team Angler
Joined: Oct 2012
Posts: 4,414 |
No a fly rod but last month I had a Tactical series break a tip section about 4" off, new rod no questions asked, best service I ever had.
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10882659
05/30/15 05:48 AM
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Joined: Jun 2010
Posts: 4,146
Robert Hunter
TFF Team Angler
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TFF Team Angler
Joined: Jun 2010
Posts: 4,146 |
I have replaced twice no charge. They actually got a laugh out of the fact that told them I sucked the tippit up in the rolling brush of my vacuum and it broke four pieces off my tip rolling it up in there before I could turn the vacuum off. They said wow never heard that one before and gave me a brand-new Rod all four pieces. Teach me to slaughter Sandbass every day of the week and never have time to put my rod up.
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Re: TFO CUSTOMER SERVICE
[Re: Dtheg]
#10888248
06/01/15 10:10 PM
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Joined: Aug 2006
Posts: 18,000
COFF
TFF Guru
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TFF Guru
Joined: Aug 2006
Posts: 18,000 |
Where is this TFO factory outlet?
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