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TFO CUSTOMER SERVICE #10872965 05/26/15 03:59 PM
Joined: May 2014
Posts: 199
Dtheg Offline OP
Outdoorsman
OP Offline
Outdoorsman
Joined: May 2014
Posts: 199
I am a customer for life. Their service is fantastic. Walked broken rod in and moments later out with new. No hassle at all. Thanks TFO


Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!

― Hunter S. Thompson
Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10873009 05/26/15 04:20 PM
Joined: Jul 2014
Posts: 160
T
txbassnewbie Offline
Outdoorsman
Offline
Outdoorsman
T
Joined: Jul 2014
Posts: 160
that is greatt i have three of their rods. As they are local to me and the lifetime warranty sold me

Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10873061 05/26/15 04:42 PM
Joined: Apr 2011
Posts: 1,046
U
UrsusVeritas Offline
Extreme Angler
Offline
Extreme Angler
U
Joined: Apr 2011
Posts: 1,046
great to hear.

Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10873143 05/26/15 05:15 PM
Joined: Dec 2013
Posts: 621
C
chefmike Offline
Pro Angler
Offline
Pro Angler
C
Joined: Dec 2013
Posts: 621
Yep, great service, great company and great rods
Mike


".........the wood rod casts beautifully, and through it you can feel the heartbeats of the small trout."
John Gierach.
Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10873161 05/26/15 05:23 PM
Joined: Mar 2015
Posts: 96
T
TrentonLee Offline
Outdoorsman
Offline
Outdoorsman
T
Joined: Mar 2015
Posts: 96
I've heard nothing but good reports on their customer service. Haven't had any issues with any of my TFO equipment yet but it's good to know that if I do I will have no trouble getting it taken care of.


Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10873162 05/26/15 05:23 PM
Joined: Feb 2006
Posts: 1,306
L
Linecaster Offline
Extreme Angler
Offline
Extreme Angler
L
Joined: Feb 2006
Posts: 1,306
I baught the TFO 8' Proffessional 2 weight about 9 years ago, after 3-4 years I broke the middle section. I visited their factory outlet, the guy there found a replacement section then looked at my rod and said the handle did not look too good and promptly gave me a brand new rod. It only cost me the time to visit there. Very impressed.


In the beginning God created. Gen. 1:1
All things were made by him and without him was not anything made. John 1:3
Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10875280 05/27/15 03:18 PM
Joined: Dec 2009
Posts: 208
F
Fly Fishing Fanatic! Offline
Outdoorsman
Offline
Outdoorsman
F
Joined: Dec 2009
Posts: 208
Ok hang on just a minute! So all of you are saying you got your rods fixed or replaced for FREE? Because I have 3 rods from TFO and both times I visited their offices for broken rod tips they charged me $30? I'm either talking to the wrong person when I visit or I have sucker written across my forehead! I love their rods but I have never gotten any repairs or replacement parts for free? Can someone from TFO clear this up for me?

Last edited by Fly Fishing Fanatic!; 05/28/15 03:23 PM.

Russell E. Thompson III.
Owner/Executive Producer
Roaring River Productions LLC.
HD-DSLR Video Production
DFW Fly Fishing Fanatic
Environmentalist &
8 Time EMMY Award Winner
Re: TFO CUSTOMER SERVICE [Re: Fly Fishing Fanatic!] #10877290 05/28/15 03:02 AM
Joined: Feb 2006
Posts: 1,306
L
Linecaster Offline
Extreme Angler
Offline
Extreme Angler
L
Joined: Feb 2006
Posts: 1,306
I understand the charging of a fee is a recent event.


In the beginning God created. Gen. 1:1
All things were made by him and without him was not anything made. John 1:3
Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10878074 05/28/15 03:22 PM
Joined: Dec 2009
Posts: 208
F
Fly Fishing Fanatic! Offline
Outdoorsman
Offline
Outdoorsman
F
Joined: Dec 2009
Posts: 208
Nope not recent! I have had two rods repaired in the last two years and they charged me BOTH times?

Last edited by Fly Fishing Fanatic!; 05/28/15 03:27 PM.

Russell E. Thompson III.
Owner/Executive Producer
Roaring River Productions LLC.
HD-DSLR Video Production
DFW Fly Fishing Fanatic
Environmentalist &
8 Time EMMY Award Winner
Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10878945 05/28/15 09:10 PM
Joined: Feb 2010
Posts: 1,344
2
2FlyFish4 Offline
Extreme Angler
Offline
Extreme Angler
2
Joined: Feb 2010
Posts: 1,344
ya i've been charged also for walk in repairs over the last few years.



Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10879012 05/28/15 09:37 PM
Joined: Mar 2014
Posts: 47
M
MR2 David Offline
Outdoorsman
Offline
Outdoorsman
M
Joined: Mar 2014
Posts: 47
got two rods fixed, 3wt twice and 5wt once.. each rod was $15 each time, but got two free hats so i call it a wash

Last edited by MR2 David; 05/28/15 09:37 PM.
Re: TFO CUSTOMER SERVICE [Re: 2FlyFish4] #10880122 05/29/15 12:30 PM
Joined: Apr 2002
Posts: 1,266
G
George Glazener Offline
Extreme Angler
Offline
Extreme Angler
G
Joined: Apr 2002
Posts: 1,266
TFO :
Our NO FAULT LIFETIME WARRANTY will repair or replace your rod for a reasonable shipping and handling charge for the life of the registered owner.

Temple Fork Outfitters has the very best reputation in the industry for fast dependable lifetime warranty service. I have had only one mishap with a TFO fly rod and they replaced the tip section at no charge.

Those of us that live in the DFW area close enough to TFO to bring broken rods, are very fortunate to be charged only handling costs.

I have been told of cases where TFO has replaced rods that had been salvaged and asked for replacement.

One bad apple can spoil things for everyone.
George Glazener


N.E. Texas 2 acre and 1/4 acre ponds.
Previously george 1

www.reelrecovery.org





Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10880462 05/29/15 02:58 PM
Joined: Oct 2012
Posts: 4,414
L
lenahorse Offline
TFF Team Angler
Offline
TFF Team Angler
L
Joined: Oct 2012
Posts: 4,414
No a fly rod but last month I had a Tactical series break a tip section about 4" off, new rod no questions asked, best service I ever had.

Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10882659 05/30/15 05:48 AM
Joined: Jun 2010
Posts: 4,146
R
Robert Hunter Offline
TFF Team Angler
Offline
TFF Team Angler
R
Joined: Jun 2010
Posts: 4,146
I have replaced twice no charge. They actually got a laugh out of the fact that told them I sucked the tippit up in the rolling brush of my vacuum and it broke four pieces off my tip rolling it up in there before I could turn the vacuum off. They said wow never heard that one before and gave me a brand-new Rod all four pieces. Teach me to slaughter Sandbass every day of the week and never have time to put my rod up.


[Linked Image] [Linked Image] [url=https://postimages.org/][img]https://i.postimg.cc/bsQJFvLj/
Re: TFO CUSTOMER SERVICE [Re: Dtheg] #10888248 06/01/15 10:10 PM
Joined: Aug 2006
Posts: 18,000
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COFF Online Content
TFF Guru
Online Content
TFF Guru
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Joined: Aug 2006
Posts: 18,000
Where is this TFO factory outlet?


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