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#10872965 - 05/26/15 10:59 AM TFO CUSTOMER SERVICE
Dtheg Offline
Outdoorsman

Registered: 05/28/14
Posts: 198
Loc: Wylie, Tx
I am a customer for life. Their service is fantastic. Walked broken rod in and moments later out with new. No hassle at all. Thanks TFO
_________________________
“Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!”

― Hunter S. Thompson

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#10873009 - 05/26/15 11:20 AM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
txbassnewbie Offline
Outdoorsman

Registered: 07/02/14
Posts: 112
Loc: Flower Mound
that is greatt i have three of their rods. As they are local to me and the lifetime warranty sold me

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#10873061 - 05/26/15 11:42 AM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
UrsusVeritas Offline
Extreme Angler

Registered: 04/04/11
Posts: 1016
Loc: Plano, TX
great to hear.

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#10873143 - 05/26/15 12:15 PM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
chefmike Offline
Pro Angler

Registered: 12/22/13
Posts: 616
Loc: Smithville, Texas
Yep, great service, great company and great rods
Mike
_________________________
".........the wood rod casts beautifully, and through it you can feel the heartbeats of the small trout."
John Gierach.

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#10873161 - 05/26/15 12:23 PM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
TrentonLee Offline
Outdoorsman

Registered: 03/09/15
Posts: 96
Loc: Mineral Wells, TX
I've heard nothing but good reports on their customer service. Haven't had any issues with any of my TFO equipment yet but it's good to know that if I do I will have no trouble getting it taken care of.
_________________________

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#10873162 - 05/26/15 12:23 PM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
Linecaster Online   content
Extreme Angler

Registered: 02/23/06
Posts: 1063
Loc: Richardson TX
I baught the TFO 8' Proffessional 2 weight about 9 years ago, after 3-4 years I broke the middle section. I visited their factory outlet, the guy there found a replacement section then looked at my rod and said the handle did not look too good and promptly gave me a brand new rod. It only cost me the time to visit there. Very impressed.
_________________________


In the beginning God created. Gen. 1:1
All things were made by him and without him was not anything made. John 1:3

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#10875280 - 05/27/15 10:18 AM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
Fly Fishing Fanatic! Offline
Outdoorsman

Registered: 12/17/09
Posts: 199
Loc: DFW Texas
Ok hang on just a minute! So all of you are saying you got your rods fixed or replaced for FREE? Because I have 3 rods from TFO and both times I visited their offices for broken rod tips they charged me $30? I'm either talking to the wrong person when I visit or I have sucker written across my forehead! I love their rods but I have never gotten any repairs or replacement parts for free? Can someone from TFO clear this up for me?


Edited by Fly Fishing Fanatic! (05/28/15 10:23 AM)
_________________________
Russell E. Thompson III.
Owner/Executive Producer
Roaring River Productions LLC.
HD-DSLR Video Production
DFW Fly Fishing Fanatic
Environmentalist &
8 Time EMMY Award Winner

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#10877290 - 05/27/15 10:02 PM Re: TFO CUSTOMER SERVICE [Re: Fly Fishing Fanatic!]
Linecaster Online   content
Extreme Angler

Registered: 02/23/06
Posts: 1063
Loc: Richardson TX
I understand the charging of a fee is a recent event.
_________________________


In the beginning God created. Gen. 1:1
All things were made by him and without him was not anything made. John 1:3

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#10878074 - 05/28/15 10:22 AM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
Fly Fishing Fanatic! Offline
Outdoorsman

Registered: 12/17/09
Posts: 199
Loc: DFW Texas
Nope not recent! I have had two rods repaired in the last two years and they charged me BOTH times?


Edited by Fly Fishing Fanatic! (05/28/15 10:27 AM)
_________________________
Russell E. Thompson III.
Owner/Executive Producer
Roaring River Productions LLC.
HD-DSLR Video Production
DFW Fly Fishing Fanatic
Environmentalist &
8 Time EMMY Award Winner

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#10878945 - 05/28/15 04:10 PM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
2FlyFish4 Offline
Extreme Angler

Registered: 02/02/10
Posts: 1335
ya i've been charged also for walk in repairs over the last few years.
_________________________
http://2flyfish4.blogspot.com/



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#10879012 - 05/28/15 04:37 PM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
MR2 David Offline
Outdoorsman

Registered: 03/28/14
Posts: 47
got two rods fixed, 3wt twice and 5wt once.. each rod was $15 each time, but got two free hats so i call it a wash


Edited by MR2 David (05/28/15 04:37 PM)

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#10880122 - 05/29/15 07:30 AM Re: TFO CUSTOMER SERVICE [Re: 2FlyFish4]
George Glazener Offline
Extreme Angler

Registered: 04/26/02
Posts: 1266
Loc: Plano, TX USA
TFO :
“Our NO FAULT LIFETIME WARRANTY will repair or replace your rod for a reasonable shipping and handling charge for the life of the registered owner”.

Temple Fork Outfitters has the very best reputation in the industry for fast dependable lifetime warranty service. I have had only one mishap with a TFO fly rod and they replaced the tip section at no charge.

Those of us that live in the DFW area close enough to TFO to bring broken rods, are very fortunate to be charged only handling costs.

I have been told of cases where TFO has replaced rods that had been salvaged and asked for replacement.

One bad apple can spoil things for everyone.
George Glazener
_________________________
N.E. Texas 2 acre and 1/4 acre ponds.
Previously george 1

www.reelrecovery.org






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#10880462 - 05/29/15 09:58 AM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
lenahorse Online   content
TFF Team Angler

Registered: 10/11/12
Posts: 3680
Loc: Cash, Texas
No a fly rod but last month I had a Tactical series break a tip section about 4" off, new rod no questions asked, best service I ever had.
_________________________
Fishing on Texoma
http://www.striperexpress.com
903/786/4477


www.mtpocketstackle.com

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#10882659 - 05/30/15 12:48 AM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
robert hunter Online   content
TFF Team Angler

Registered: 06/14/10
Posts: 3352
I have replaced twice no charge. They actually got a laugh out of the fact that told them I sucked the tippit up in the rolling brush of my vacuum and it broke four pieces off my tip rolling it up in there before I could turn the vacuum off. They said wow never heard that one before and gave me a brand-new Rod all four pieces. Teach me to slaughter Sandbass every day of the week and never have time to put my rod up.
_________________________

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#10888248 - 06/01/15 05:10 PM Re: TFO CUSTOMER SERVICE [Re: Dtheg]
COFF Online   content
TFF Guru

Registered: 08/22/06
Posts: 10520
Loc: Carrollton
Where is this TFO factory outlet?
_________________________
"The budget should be balanced, the Treasury should be refilled, public debt should be reduced, the arrogance of officialdom should be tempered and controlled, and the assistance to foreign lands should be curtailed lest Rome become bankrupt. People must again learn to work, instead of living on public assistance."

-Marcus Tullius Cicero, 63 BC

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