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Max Online: 36273 @ 01/23/13 02:34 PM
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#10815724 - 05/03/15 04:34 PM Digital Bassmaster problem
Barn Offline
Extreme Angler

Registered: 05/17/02
Posts: 2033
Loc: McKinney, TX
Last month I signed up for a Digital Bassmaster from Bassmaster.com. It was a $9.99 add on to my existing magazine subscription I installed the Bassmaster App and was able to access the April issue in the newsstand.

However, when I try to access May is wants me to buy it or subscribe. Like I am new. I've called Bassmaster and they are no help. They gave me Apple support number. Apple was helpful but could not do anything since the subscription was not purchased with an iTunes account. They can't see anything.

I've logged in and out of my Bassmaster app and still no luck?

Anyone experienced the same?

BTW, FLW is way easier and doesn't cost extra.

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#10815739 - 05/03/15 04:46 PM Re: Digital Bassmaster problem [Re: Barn]
Donald Harper Online   happy
TFF Guru

Registered: 01/25/08
Posts: 12235
Loc: Justin, TX.
Scam maybe? Sounds like they got you right where they want you.
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#10815828 - 05/03/15 05:47 PM Re: Digital Bassmaster problem [Re: Barn]
basseditor Offline
Angler

Registered: 06/26/06
Posts: 489
Loc: Austin
Did you use the same email and password when you bought the add on? This may not be the same as your Apple log in. Check that first.

If that doesn't fix it, then there is an issue with your "entitlement" so that needs to be fixed through BASS. There should be a number to call through Bassmaster customer service. Mention you need help with entitlement.

I don't have a digital subscription through BASS, but I set up a similar process for Texas Parks & Wildlife magazine so I know a little about it. I'm not sure who Bassmaster uses for entitlement but I think it's much like TPW magazine.
_________________________
Randy
www.basseditor.com

Kistler Rods


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#10816299 - 05/03/15 10:01 PM Re: Digital Bassmaster problem [Re: Barn]
Barn Offline
Extreme Angler

Registered: 05/17/02
Posts: 2033
Loc: McKinney, TX
I spoke with Bassmaster mag and the confirmed I had the digital subscription. However, set up using the my bassmaster ID. The form didn't ask or use iTunes account. That is where I think the problem is after speaking with Apple. If I just subscribed through iTunes for $19.99 it probably will work.

I need to give Bassmaster another call and ask about the entitlement and/or speak with someone tech support for their App.
_________________________




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#10817536 - 05/04/15 12:46 PM Re: Digital Bassmaster problem [Re: Barn]
JacksonBean Offline
TFF Team Angler

Registered: 06/23/10
Posts: 3163
Loc: Greenville, TX

Hey Barn,

So when you are in the Newsstand, you can see the May issue but it says "buy" next to it instead of "open" or "download"?

Try shutting your device off for a bit and turning it back on then signing back on under the settings tab.

If you've tried that and it still isn't downloading, we've exceeded my level of expertise.

Best of luck.

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