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#10769142 - 04/15/15 06:17 AM Thanks Rockwall Marine
T CLIMER Offline
Pro Angler

Registered: 01/05/07
Posts: 663
Just want to thank John,Haydan and Bump for staying late last Friday to get my boat out so I could fish Bass Champs! Theses guys go above and beyond for customers! Tommy you got a bunch of good guys! First class! Thank you guys!
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#10769147 - 04/15/15 06:29 AM Re: Thanks Rockwall Marine [Re: T CLIMER]
Black Bass Blake Offline
TFF Celebrity

Registered: 04/11/08
Posts: 7474
Loc: Texas, Ellis Co.
They are always Johnny on the spot. Great guys over there for sure!
_________________________


"A parent is only as good as they're dumbest child. If one wins the Nobel Peace Prize, but the other gets robbed by a hooker you failed"

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#10769174 - 04/15/15 06:52 AM Re: Thanks Rockwall Marine [Re: T CLIMER]
shut-up-and-fish Offline
TFF Celebrity

Registered: 02/08/10
Posts: 9100
Loc: Coppell Tx.

Rockwall Marine simply Rocks!!!!

I always recommend them over Plano Marine for sure....just sayin.
_________________________


It's all coming together and we have you covered @ Shut-Up-And-Fish LLC
for all your Humminbird, Minn Kota & Motorguide needs.
We install & educate as well!!! 972 737 8161


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#10769396 - 04/15/15 08:39 AM Re: Thanks Rockwall Marine [Re: T CLIMER]
Lil' Louie Offline
TFF Celebrity

Registered: 02/25/07
Posts: 9387
Loc: Lewisville/Lake Fork
yessir. They helped get my boat ready last year right before a Champs event.... Worked their tails off just to get me going for the tournament. Good guys for sure!
_________________________


www.traininglikechampions.com

PB 12.88lbs, Lake Fork 3-17-2013 8:45 a.m.



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#10769430 - 04/15/15 08:48 AM Re: Thanks Rockwall Marine [Re: T CLIMER]
Allen Bass Fisher Offline
Extreme Angler

Registered: 08/05/04
Posts: 1633
Loc: Allen, TX
Yep they are great folks. A number of years ago I was pre-fishing for a tournament on Caddo and an alarm went off on my boat. I called Rockwall Marine while on the water and they talked my through what turned out to be I had water in my gas and what I thought was an engine overheating alarm turned out to be an alarm that my gas filter was full of water. I emptied it and went on my way fishing. They saved my weekend and did not get a dime from me that day.

Whish I could say I won the tournament but I did not. I did catch my PB that day a 10.68.

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#10769504 - 04/15/15 09:14 AM Re: Thanks Rockwall Marine [Re: T CLIMER]
fish4bass Offline
TFF Celebrity

Registered: 11/10/02
Posts: 6233
Loc: North Tx, USA
Glad you have good luck with them. The first and last time I used them to replace the water pump impeller, I stopped to get gas after picking up the boat and noticed the nuts holding the lower unit were backed off. I could turn them with my hand. No big deal, took it back and the guy got PO'd and came out with a normal socket (I guess they aren't torqued) and tightened them as hard as he could. Haven't been back.

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#10769736 - 04/15/15 10:32 AM Re: Thanks Rockwall Marine [Re: fish4bass]
T CLIMER Offline
Pro Angler

Registered: 01/05/07
Posts: 663
Originally Posted By: fish4bass
Glad you have good luck with them. The first and last time I used them to replace the water pump impeller, I stopped to get gas after picking up the boat and noticed the nuts holding the lower unit were backed off. I could turn them with my hand. No big deal, took it back and the guy got PO'd and came out with a normal socket (I guess they aren't torqued) and tightened them as hard as he could. Haven't been back.
Sorry to hear you had a problem but you can't be in business as long as Tommy has been if you aren't doing things right and having good customer service! I been using him since the very early 90's. They also do a lot to support the tournament trails and the fishermen, without people like Rockwall Marine there would be no trails! Maybe they just over looked something, they are human! It happens! Keep up the good work guys!!
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www.xcite baits.com-Pro Staff
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www.Rod Armorz.com-Pro Staff
Fun N Sun Marine
Team Phoenix Boats
Mercury Pro Team
Power Pole

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#10769746 - 04/15/15 10:38 AM Re: Thanks Rockwall Marine [Re: T CLIMER]
Charley David Offline
Angler

Registered: 12/19/09
Posts: 339
Loc: Waxahachie
Been taking my stuff to Tommy for close to 15 years & have always been impressed by the quality service & top notch people.
Thank you Tommy & Team @ Rockwall Marine.
_________________________
John 14:23 Anyone!! who loves me will obey my teaching. My Father will love him. We will come to him & make our home with him.

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#10770073 - 04/15/15 12:55 PM Re: Thanks Rockwall Marine [Re: T CLIMER]
Lil' Louie Offline
TFF Celebrity

Registered: 02/25/07
Posts: 9387
Loc: Lewisville/Lake Fork
You know, IMO, humans screw up all the time. Its just part of it. But when you have honesty and integrity and fix something you messed up then that's just fine by me. It's the places you go to that are crooks from the start that bother me.... Rockwall Marine is not one of those places.
_________________________


www.traininglikechampions.com

PB 12.88lbs, Lake Fork 3-17-2013 8:45 a.m.



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#10770326 - 04/15/15 03:03 PM Re: Thanks Rockwall Marine [Re: Lil' Louie]
SteezMacQueen Offline
TFF Team Angler

Registered: 11/02/14
Posts: 3045
Loc: Red Oak, Galveston, and Pagosa...
Originally Posted By: Lil' Louie
You know, IMO, humans screw up all the time. Its just part of it. But when you have honesty and integrity and fix something you messed up then that's just fine by me. It's the places you go to that are crooks from the start that bother me.... Rockwall Marine is not one of those places.
Very well put! No employee is ever perfect. Mistakes happen, and it how the mistakes are corrected that make a company.
_________________________
Daiwa
Megabass
Lews



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#10770671 - 04/15/15 05:41 PM Re: Thanks Rockwall Marine [Re: fish4bass]
TdRoss Offline
TFF Celebrity

Registered: 06/09/08
Posts: 5350
Loc: Power Lines
Originally Posted By: fish4bass
Glad you have good luck with them. The first and last time I used them to replace the water pump impeller, I stopped to get gas after picking up the boat and noticed the nuts holding the lower unit were backed off. I could turn them with my hand. No big deal, took it back and the guy got PO'd and came out with a normal socket (I guess they aren't torqued) and tightened them as hard as he could. Haven't been back.


I think Rockwall Marine would be the first to say that is unacceptable and to make everything right. If that is your only experience with them, then you are missing out. I am not sure how many times I have had my boat in their shop, but each time they have gone above and beyond to make sure that it was taken care of in a professional and timely manner. They have also stayed late to make sure they had me out before a tournament. Give them another shot and you will have an excellent experience.
_________________________
Second generation P1

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#10770715 - 04/15/15 06:08 PM Re: Thanks Rockwall Marine [Re: TdRoss]
Fish AKA Jerry Offline
TFF Celebrity

Registered: 12/01/05
Posts: 6607
Loc: Happy Place
Originally Posted By: TdRoss
Originally Posted By: fish4bass
Glad you have good luck with them. The first and last time I used them to replace the water pump impeller, I stopped to get gas after picking up the boat and noticed the nuts holding the lower unit were backed off. I could turn them with my hand. No big deal, took it back and the guy got PO'd and came out with a normal socket (I guess they aren't torqued) and tightened them as hard as he could. Haven't been back.


I think Rockwall Marine would be the first to say that is unacceptable and to make everything right. If that is your only experience with them, then you are missing out. I am not sure how many times I have had my boat in their shop, but each time they have gone above and beyond to make sure that it was taken care of in a professional and timely manner. They have also stayed late to make sure they had me out before a tournament. Give them another shot and you will have an excellent experience.


TdRoss, after taking my boat there many times in the past there are places I would rather take my boat as well.I don't feel I am missing out. Each to his own.
_________________________


FREYED KNOT


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#10770720 - 04/15/15 06:12 PM Re: Thanks Rockwall Marine [Re: T CLIMER]
Moose K Offline
Outdoorsman

Registered: 08/14/09
Posts: 157
They worked on my duck boat motor, didn't reconnect the oiler and now I have a cracked head.

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#10770986 - 04/15/15 08:17 PM Re: Thanks Rockwall Marine [Re: T CLIMER]
fish4bass Offline
TFF Celebrity

Registered: 11/10/02
Posts: 6233
Loc: North Tx, USA
That was when I lived in the city. Now I live near the big pond and have more good retired mechanics than you can shake a stick at. All do solid work. It was 10 years ago.... maybe they changed ownership since then.

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#10770995 - 04/15/15 08:22 PM Re: Thanks Rockwall Marine [Re: T CLIMER]
JCBfromTHF Offline
TFF Celebrity

Registered: 02/09/07
Posts: 5812
I have no complaints about the service I have received from them. I don't think I have ever had my boat back when they said I would though. I guess the Bass Champs fishermen come first. LOL. I will still do business with them though.
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