Kansas, as you know from our previous discussions that I have the same unit that you do, I wont be out on the lake for another week or two (baby still in the NICU at the hospital but she is doing great)and if you want to use my transducer to see if that is the issue I would be more than happy to let you borrow it, just send me a text or give me a call

I could use a Good Used Humminbird on the Cheap.

Just send that good for nothing %#@%!&^ hummingbird to me please and Thank you.

Thanks for sharing all. I understand procedures. I have a electronics engineering degree. I got my airframe and power plant federal license before I got into the elevator union 13 years ago. I am now a field tech. I have over a 123 individual customers on my route alone. I am very big on manners and customer service. I will not and have never talked to any one like they didn't know something especially if they spelled there technical qualifications in the phone conversation before the email picture storm. I asked about any back door features on the unit that would allow me to check any outputs or signals to the transducer the whole time fully understanding that this is proprietary equipment. I talked around the tech so bad she put me on hold several times in the conversation only in the end to email me so I can email them pictures?? This is day 4 of the emails?? I'll play the game by force but if it wasn't so close to the holidays I'd go by a hds 12 today. If this carries on like it is then I'll just push that new toon out and by my own Christmas early

Is your transducer obstructed by your lower unit? Mine is and I can't see anything out the left side unless I trim my motor way up ... this probably ain't what you're talking about but I thought it might be worth mentioning. This might be the problem with the left side if the transducer is on the right toon. Toon might be out past the motor too so if you trim the motor up it might obstruct the path of the transducer ... the down image is also the left side of the side imaging as well ... the down imaging isn't really down imaging ... it's taking the left side imaging and flipping it on its axis so that it looks like down imaging.

Yes sir I have to trim up to use the left and I also explained that I do that as well so to further let them know that I actively monitor obstruction of the transducer.

I was with him when the unit started acting up, it had been working properly for several months and for an hour or so that evening, so I believe it rules out installation issues, I guess plugging his head unit into someone else's boat would rule out his head unit not processing the from the transducer properly. But I am pretty sure its an internal failure on the left side of the transducer. As Tiny said the down imaging on a bird is actually just a computer generated image based off of the left had side image and what I saw on the screen was a similar representation both left and down.
I do not have any degrees but my eyeballs work pretty well, and that's what I see. They should have told him to send pics of everything they want to see the first time then handled his problems promptly, no back and forth stuff.

I love my touch 12. You will not regret it of you go that route

I've always heard that humminbird has much better customer service than lowrance and that lowrance customer service is extremely horrible...lol

I don't really want to get into this but I like Humminbird and there customer service.
I also have a brother who has a Electrical Enginering degree from Texas and some times he drives me nuts!!! lol Always wanting to over diagnose problems!! lol
Wish I made his money tho!! Good luck with your problem Kansascatman!!

Hey let's all state our Degrees and experience a cpl times...
I'll go second

I got no Degrees and I'm just a dumb grease monkey turning wrenches on junky oilfeild equipment.......

Next....

I have a degree in Southern Engineering from the School Of Hard Knocks .

I had 87 degrees on my back porch this evening!

"School of hard knocks" we might be fraternity brothers.

Well atleast with Emails you can not only Dazzle them with your incredible technical knowledge, you can also bewilder them with your spelling and grammar skills...................

BigPoppa,you BAD!